Very hard to sleep when a little one is screaming at 2 am in the next room, but i guess that comes with staying at a family hotel. It was also quite warm but we could at least open a window. Good overall.More
- Free Wifi
- Free Parking
Very hard to sleep when a little one is screaming at 2 am in the next room, but i guess that comes with staying at a family hotel. It was also quite warm but we could at least open a window. Good overall.MoreShow less
Thank you for taking time to send us your feedback. We are happy to hear that you enjoyed your overall stay with us. The Fantasyland Hotel has direct access to the West Edmonton Mall, which makes it very convenient for families like yourself on a vacation, to stay with us to shop and enjoy the different indoor attractions such as the World Waterpark, the Galaxyland, Professor Wem's Mini Gold and many more. If you decide once again to go on a vacation, we are looking forward to having you here with us again.
My grandkids stayed in truck themed room and although they were thrilled with it I felt the room was very small and there was no seating for the adults. Price is ridiculously high. But it is good if you are taking in the mall attractions
We value all our guest feedback, and we are very sorry to hear about your experience with us. If you would like to be in direct contact with someone regarding your stay, please email us at firstname.lastname@example.org.
We decided to go to WEM for Easter break. It was a great trip. The room was clean and well stocked. The front desk staff ensured we got the best deals on attraction packages and took the time to answer our questions. Definitely would recommend staying here.
Thank you for sending us your feedback. We are happy to hear that you enjoyed your stay with us. The Fantasyland Hotel has direct access to the West Edmonton Mall which makes it really convenient for our hotel guest to shop over 800 stores, as well as enjoy our indoor World Waterpark and amusement park called the Galaxyland. Aside from that, being the guest of the hotel you are able to purchase discounted attraction passes. If you choose to come back anytime soon, we at the hotel are looking forward to seeing you soon.
I have left a detailed review in both sections of your survey I am saddened that we did not enjoy your staff nor your room - we came a long way and spent a lot of money it would have been nice to get what we paid for - I even had to buy my own cleaning g products to clean the jacuzzi
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Stayed here mid week and it was very busy with spring break visitors. Nice room, very clean. Only annoying this is there seem to be no stairs you can opt to take at busy times when elevators are packed with people
Thank you for sharing your experience with us. We are glad to hear your overall stay was a good one and look forward to your next visit.
We booked 2 rooms that were adjoining so our kids could stay in one room and we could have the other. We were out & about all evening and when we were ready for bed the kids found dog poo in the corner of their room. When housekeeping came they also found it in 2 different places in the room. Absolutely disgusting! They offered to move the kids to another room.....but that wasn’t happening! I booked these rooms for the reason of being ALL together! They assured me that the room had be “cleaned”, but clearly the vacuuming had NOT! In the end we didn’t have to pay for that room, which was clearly not the issue.
Hello Lana S,
We are very sorry to hear about your experience with us. If you would like to be in direct contact with someone regarding your stay, please email us at firstname.lastname@example.org.