Stayed here mid week and it was very busy with spring break visitors. Nice room, very clean. Only annoying this is there seem to be no stairs you can opt to take at busy times when elevators are packed with people More
- Free Wifi
- Free Parking
Stayed here mid week and it was very busy with spring break visitors. Nice room, very clean. Only annoying this is there seem to be no stairs you can opt to take at busy times when elevators are packed with people MoreShow less
Thank you for sharing your experience with us. We are glad to hear your overall stay was a good one and look forward to your next visit.
We booked 2 rooms that were adjoining so our kids could stay in one room and we could have the other. We were out & about all evening and when we were ready for bed the kids found dog poo in the corner of their room. When housekeeping came they also found it in 2 different places in the room. Absolutely disgusting! They offered to move the kids to another room.....but that wasn’t happening! I booked these rooms for the reason of being ALL together! They assured me that the room had be “cleaned”, but clearly the vacuuming had NOT! In the end we didn’t have to pay for that room, which was clearly not the issue.
Hello Lana S,
We are very sorry to hear about your experience with us. If you would like to be in direct contact with someone regarding your stay, please email us at firstname.lastname@example.org.
Sherman W. front desk agent at the Fantasyland Hotel went out of his way to make our stay excellent. We enjoyed the convenience of staying at the mall and all of the great entertainment. If you don’t get a helpful agent try a different one!
Thank you for your review! Our location is definitely one of the key benefits of staying with us at Fantasyland Hotel. Since we are attached to West Edmonton Mall, our guests have the convenience of an indoor access to the mall's many stores, restaurants, and attractions. We are very happy to hear Sherman was able to help you out with your stay. We will be sure to pass along your feedback and give him the recognition he deserves! Thank you and hope to see you again soon!
We have stayed here about eight times in the last ten years. We really enjoy our stay here. The convenience of being in the mall is very nice. The hotel is pricey but clean and convenient. Staff are always helpful. Not really related to the hotel, the prices of attractions have really risen since we were here last. A little disappointed in that.
Thank you for sharing your experience with us! Our location is definitely one of the key benefits of staying with us at Fantasyland Hotel. Since we are attached to West Edmonton Mall our guests have a convenient indoor access to the mall and its many stores, restaurants, and attractions. We do offer various discounts and promotions throughout the year which may include attraction passes to World Waterpark, Galaxyland, Sea Life Caverns, Professor WEM's Adventure Golf, or Dragon's Tale mini-golf. We are very happy that you have continuously enjoyed your stay with us and look forward to your next visit!
The noises from running water in other rooms was too loud. It kept me from sleeping. The theme room was great- the light settings were hard to work as we couldn’t find a regular white light. We should have had instructions for the jets
Thank you for your feedback. We truly appreciate it as this helps our team continue to improve on and provide the best service possible for our guests. We hope to see you again soon.
We had a great couple of days at West Ed - staying at the hotel made it so easy to enjoy the attractions, shop and dine. The service was great and we didn't have to deal with any of the cold weather! We stayed in a Roman room which was nicely decorated, so clean and had good views. Food at L2 was delicious. The costumer service really impressed us, all the staff were so attentive and the management really seems to care what experience the costumers are having, even checking with us via text how our stay was!
Thank you for sharing your experience with us! We are very happy to hear the members of our team were able to help make your stay an comfortable one. Our location is certainly one of the key benefits of staying with us at Fantasyland Hotel. Since we are attached to West Edmonton Mall, guests have the convenience of an indoor access to the mall and its many stores, restaurants, and attractions! We are glad you enjoyed your stay and look forward to your next one!