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Reviewed 6 April 2018

We booked 2 rooms that were adjoining so our kids could stay in one room and we could have the other. We were out & about all evening and when we were ready for bed the kids found dog poo in the corner of their room. When housekeeping came they also found it in 2 different places in the room. Absolutely disgusting! They offered to move the kids to another room.....but that wasn’t happening! I booked these rooms for the reason of being ALL together! They assured me that the room had be “cleaned”, but clearly the vacuuming had NOT! In the end we didn’t have to pay for that room, which was clearly not the issue.

Date of stay: April 2018
Trip type: Travelled with family
1  Thank Lana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 6 April 2018

Hello Lana S,

We are very sorry to hear about your experience with us. If you would like to be in direct contact with someone regarding your stay, please email us at rooms@flh.ca.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Sherman W. front desk agent at the Fantasyland Hotel went out of his way to make our stay excellent. We enjoyed the convenience of staying at the mall and all of the great entertainment. If you don’t get a helpful agent try a different one!

Date of stay: April 2018
Trip type: Travelled with family
Thank Compass446819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 6 April 2018

Hello,

Thank you for your review! Our location is definitely one of the key benefits of staying with us at Fantasyland Hotel. Since we are attached to West Edmonton Mall, our guests have the convenience of an indoor access to the mall's many stores, restaurants, and attractions. We are very happy to hear Sherman was able to help you out with your stay. We will be sure to pass along your feedback and give him the recognition he deserves! Thank you and hope to see you again soon!

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Reviewed 5 April 2018

We have stayed here about eight times in the last ten years. We really enjoy our stay here. The convenience of being in the mall is very nice. The hotel is pricey but clean and convenient. Staff are always helpful. Not really related to the hotel, the prices of attractions have really risen since we were here last. A little disappointed in that.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank psa0298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 5 April 2018

Hello psa0298,

Thank you for sharing your experience with us! Our location is definitely one of the key benefits of staying with us at Fantasyland Hotel. Since we are attached to West Edmonton Mall our guests have a convenient indoor access to the mall and its many stores, restaurants, and attractions. We do offer various discounts and promotions throughout the year which may include attraction passes to World Waterpark, Galaxyland, Sea Life Caverns, Professor WEM's Adventure Golf, or Dragon's Tale mini-golf. We are very happy that you have continuously enjoyed your stay with us and look forward to your next visit!

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Reviewed 5 April 2018

The noises from running water in other rooms was too loud. It kept me from sleeping. The theme room was great- the light settings were hard to work as we couldn’t find a regular white light. We should have had instructions for the jets

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marcelleowens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 5 April 2018

Hello marcelleowens,

Thank you for your feedback. We truly appreciate it as this helps our team continue to improve on and provide the best service possible for our guests. We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

We had a great couple of days at West Ed - staying at the hotel made it so easy to enjoy the attractions, shop and dine. The service was great and we didn't have to deal with any of the cold weather! We stayed in a Roman room which was nicely decorated, so clean and had good views. Food at L2 was delicious. The costumer service really impressed us, all the staff were so attentive and the management really seems to care what experience the costumers are having, even checking with us via text how our stay was!

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank CalgaryCanuckle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this reviewResponded 5 April 2018

Hello CalgaryCanuckle,

Thank you for sharing your experience with us! We are very happy to hear the members of our team were able to help make your stay an comfortable one. Our location is certainly one of the key benefits of staying with us at Fantasyland Hotel. Since we are attached to West Edmonton Mall, guests have the convenience of an indoor access to the mall and its many stores, restaurants, and attractions! We are glad you enjoyed your stay and look forward to your next one!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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