My family used to love going to Misato whenever we had a hankering for Japanese food. It was one of mom's favourite places to eat. We had noticed that the service and the quality of food decline in the past year or so (whenever they changed owners), but we are loyal and continued to go back (albeit less often than before).
After quite a delay in going, we finally went back. The servers were inattentive at the beginning. My family ordered the dinner box. Historically, they have always requested all salmon and a bowl of rice, which they used to include free of charge. They informed us that they will now be charging extra for every change on the menu. That's fine, it said so on the menu. We just said that wasn't always the case at this particular restaurant as we always made the changes. The owner (I'm guessing) started lecturing us quite loudly and publicly that they always charged and never had rice with the dinner box. It was quite embarrassing when we were just inquiring about the change.
Luckily, I ordered the chirashi and the sashimi was fresh and tasty. Unfortunately for the rest of my family, they were disappointed with the "plasticy" taste of the shrimp in all the dishes (I noticed that in my chirashi as well). Their tempura looked (and apparently tasted) absolutely disgusting. I was surprised that they even served it.
Overall, it was a very disappointing experience and I hope to never experience something so humiliating again.