We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice food, slow service”
Review of Lakeview Lounge

Lakeview Lounge
Reserve a table
2
Fri., 22/10
20:00
Ranked #6 of 35 Restaurants in Lake Louise
Certificate of Excellence
Price range: USD 11 - USD 16
Cuisines: Healthy, Canadian, Wine Bar
More restaurant details
Restaurant details
Good for: View details, Romantic, Business meetings, Special Occasion Dining
Dining options: Lunch, Breakfast, Dinner, After-hours, Outdoor Seating, Reservations
Description: One of the most iconic lobby lounges in the Canadian Rockies, the Lakeview Lounge offers a charming and elegant setting to sip on a sophisticated cocktail or an illustrious wine. Sit back, relax and admire the spectacular, world-class views of Lake Louise and Victoria Glacier. The combination of architectural and natural beauty makes for an unforgettable lobby lounge experience in the heart of Banff National Park. During the summer months, soak up the fresh mountain air and surrounding beauty from one of the most scenic patios in the Canadian Rockies. Please note that priority seating is given to registered in-house guests.
Reviewed 18 July 2016 via mobile

Very busy after 6pm, we needed to wait for a table. 45 minutes after we sat down our drinks arrived. Service is slow but food was good. The beef burger and the salmon were both excellent
but no cheap. Soft drinks are bottomless refills but it's not publicised. Can be very noisy as many families dine here. The view is magnificent.

Date of visit: July 2016
Thank carlablack
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FCLL, On behalf of the Lakeview Lounge team at Lakeview Lounge, responded to this reviewResponded 22 July 2016

Dear carlablack,

Thank you for taking the time to review the Lakeview Lounge and thank you for your feedback on the slow service.
We are one of the most popular restaurants in the hotel but that does not excuse the long wait for your beverages. We are glad that you did not let this hinder your dining experience completely and that you were able to enjoy a nice meal with spectacular views.
Thank you again for your review and we hope that you will return to Lake Louise and dine with us again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a reviewReviews (1,016)
Traveller rating
Traveller type
Time of year
Language
  • More languages

585 - 589 of 1,016 reviews

Reviewed 17 July 2016

Our last night in Canada, and we were given a table by the window overlooking Lake Louise. The food was ok, the service was excellent, and the location was superb.

Date of visit: July 2016
Thank MARMELB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FCLL, On behalf of the Lakeview Lounge team at Lakeview Lounge, responded to this reviewResponded 22 July 2016

Dear MARMELB,

Thank you for taking the time to review the Lakeview Lounge and thank you for choosing to dine with us on your last day in Canada. The views are really spectacular and we are glad to know that you enjoyed the food and service.

We do hope that you had an exceptional time while visiting this beautiful country and Lake Louise and hope that you are able to return some day.

Thank you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2016

My husband and I had the opportunity to sit outside on the patio, for a surcharge since we were not guests at the Chateau, which we didn't mind paying as the view is great! The food is basic and nothing fancy. I had the Lakeshore Salad with Prawns, which I know was a bag of leafy greens, as the leaves were old and soggy, which is always a first clue and tasted like plastic, with overcooked prawns. My husband had the Caesar salad, which looked fresher, with chicken wings and mentioned that it was not bad. The drinks were the best part, with the view, otherwise, I would not recommend eating here. If you do, I would recommend letting the server know when the food is not appropriate, considering this is the Fairmont Chateau!

Date of visit: July 2016
    • Value
    • Service
    • Food
Thank Ocean8_Calgary
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FCLL, On behalf of the Lakeview Lounge team at Lakeview Lounge, responded to this reviewResponded 21 July 2016

Dear Ocean8_Calgary,

Thank you for taking the time to review the Lakeview Lounge. We review all comments both positive and constructive.
We appreciate your comments on the Lakeshore salads wilted greens and overcooked prawns. We have shared these comments with our culinary team for review and follow up. We do apologize that the food was not up to standard. As you may know at Fairmont we strive for the highest quality ingredients and for the food to taste as fresh as it can be. Due to our unique location and the travel time of some produce it creates a much shorter shelf life.
We are glad that you were able to sit out on the patio with some refreshing beverages and soaked up the magnificent view!

Thank you again for your feedback, we do hope that you will return to Lake Louise in the near future and dine with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2016

We had lunch here most days the Staff were excellent William was certainly one of the waitstaff that shined making not only us but others he served feel welcome. Food is good quality and prepared fast so if you want to linger a bit let the wait staff know
we just loved sipping champagne and enjoying the view.

Date of visit: June 2016
Thank JONWILL101
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FCLL, On behalf of the Lakeview Lounge team at Lakeview Lounge, responded to this reviewResponded 21 July 2016

Dear JONWILL101,

Thank you for taking the time to review the Lakeview Lounge.
We are glad that we were your restaurant of choice during your most recent visit to Lake Louise and glad that you frequented us several times throughout your stay. It is very nice to know that you enjoyed our food, beverage and service so much that you had to keep coming back!
We have shared your lovely comments regarding William, your server with the management team.

Thank you again for your feedback and we hope to have you back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2016

Had an overpriced dinner here. I ordered The Spicy Chicken Naan Fold. Chicken was deep fried (didn't mention this on menu), naan bread was very stale. Tasted like it was premade and sitting under a heat lamp too long. Inedible! Husband had 24$ Hamburger. For 24$ I would expect a freshly ground burger patty, it tasted like a previously frozen patty you get at Costco.

The side salads were good though with a tasty dressing.

Wine prices outrages. 20$ for a 5 ounce glass of average wine.

Waitress slow and very chatty. Too chatty. Waited for our bill for over 15 minutes as she "small talked" to every table on her way to ours. We sat by the desk where she inputs her orders to the kitchen, she would ease drop and join into our conversations. Rude.

Dining area is nice and the view was amazing.

Date of visit: July 2016
    • Value
    • Service
    • Food
Thank JJ S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FCLL, On behalf of the Lakeview Lounge team at Lakeview Lounge, responded to this reviewResponded 21 July 2016

Dear JJ S,

Thank you for taking the time to review the Lakeview Lounge. We review all comments both positive and constructive.
We are extremely disappointed to read that you had such a poor dining experience with us during your most recent visit. From the stale naan bread, burger and high priced wine. Please know that our burgers are house made and fresh ground, we apologize if they tasted store bought. Our wine prices are in line with other Fairmont's in the region, we apologize that you felt the prices were too high. And lastly the slow service to receive your bill upon completion of your meal. These are not the memories or lasting impression that we want to leave with any of our guests.
We thank you again for your feedback, we have shared your comments with the culinary team and restaurant manager for follow up.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Lakeview Lounge also viewed

Lake Louise, Banff National Park
Lake Louise, Banff National Park
 
Lake Louise, Banff National Park
Lake Louise, Banff National Park
 

Been to Lakeview Lounge? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
© 2021 TripAdvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Australia. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.