I arrived here for dinner on my stay in lake louise but upon my arrival it took 5 minutes for the waitress to notice me until i had to flag her down (it seemed like she was alone) but after she saw me it took another 10 minutes only to be seated in the corner of the restaurant by someone else. They were so busy going in and out of the kitchen i did not understand it cause there were barely 5 tables that were occupied. The second waitress came to take my order and for a 25$ burger i was so disappointed. The buns were grilled that they look, tasted dried and burned with black grill marks. The fries tasted store bought rather than house made like other burger joints. The patties were thin and over cooked. I've had better burgers at a&w. But it was too late and i hand no intention to stay any longer than i wanted to. While having my meal i noticed that these two women were more busy doing closing tasks than actually providing the service the patrons needed. What really made me give this restaurant a low review was that the first waitress came back to a couple (they seemed regulars/locals cause of the familiarity she spoke in) and started talking about the management.
I have studied/worked in the hospitality and service industry and that is the ONE THING you never do.
Anyways when the cheque arrived i paid via cash and i had no change so i put a 50 down and the same waitress came back to pick it up and said good night to me in a dismissive manner.... I had to call her back to say i would like my change back... They actually assumed they deserve a 100% tip? If this is how they treat their solo diners then i rarher not come here when i visit lake louise again.
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