Everything was great: location, food, service
Room was small. I could hardly squeeze myself to the bathroom door (I am 120 lb 5.2, petite person)
so, for the next time I will book bigger room
Another concern: there are several beautiful hikes around the area, but all of them are soiled with tons of horse waste. Smell.... Difficult to step on clean spot. I am surprised that such a beautiful area allows commercial groups mess with environment so much
We’re glad you enjoyed the location, food, and service during your stay. We appreciate your feedback about the room size and the hiking trail conditions. Looking forward to welcoming you back!
~Fairmont Château Lake Louise
Great location, views and service.
Room with views are lovely.
Alpine social food was good. GF option bun. Servers are SUPER nice.
Though constantly being asked if you are a hotel guest becomes a nuisance. Pool feels dungeony , perhaps should be moved outside.
We’re thrilled you enjoyed the stunning views and the service. It’s great to hear you liked the Alpine Social food and the friendly staff. Your feedback on the pool and guest inquiries is noted, and we’ll look into ways to improve these aspects. We hope to see you again soon!
~Fairmont Château Lake Louise
We started our Fairmont Lake Louise adventure with the guided canoe tour with my family of seven. Darcy was our guide and he was a great storyteller. We enjoyed his energy and enthusiasm for the lake and his job. It was physically tough as we rowed to the far end of the lake and back. There were no waves and minimum wind, so it required a lot of people power. The tour was 1.5 hrs with at least an hour of rowing workout. The hard labor is worth it as you'll have a wonderful perspective of the lake and the chateau.
We stayed in two rooms on the first floor for three nights: a LakeView Junior Suite and a Deluxe LakeView room. The Junior Suite could do with remodeling since the Deluxe room had newer beds with more plugs including USB. In general, the power outlets were sparse in the Jr Suite. For example, there was an office/desk area, but there werent any open power plugs within 5meters. The Junior Suite overall was spacious (with a pull-out sleeper/sofa, tub, and 2nd TV) and nearly centered along the mid-point of the lake. It had 2 windows to view the breath-taking lake (although the Deluxe had one very large one) but the space and old furniture was not worth the price it (compared to the Deluxe). I would have given it 5 stars if the Jr Suite was more updated.
There are many restaurants at the Fairmont. While I recommend Louiza for their brunch, the dinner dining was mediocre. Note: I have a party of 7 including a senior citizen and we typically try drinks, appetizers, and meat and seafood main dishes (so we select a good portion of the menu).
On our last night, we were able to get an early dinner reservation at the Fairvew Restaurant. The service (thank you Rex) and food was top notch. Prices are higher, but the food was exquisite (it also has a better view). This is a must try.
There is construction going on till next Summer, but we stayed at the other end of the hotel and weren't really bothered during the day. Overall, this is a bucket list destination that nearly hits the bullseye.
We’re delighted you enjoyed the guided canoe tour and found Darcy’s storytelling engaging. Thank you for sharing your thoughts on the Junior Suite and the dining experiences. We appreciate your feedback on the need for updates and are glad you had a memorable final night at the Fairview Restaurant. Your detailed review helps us continuously improve, and we look forward to welcoming you back in the future.
~Fairmont Château Lake Louise
We had a lovely stay. Our room overlooked the lake which was stunning. The amenities in the room were superb, we enjoyed our cheese and fruit. The toiletries provided were luxurious as you would expect. From the moment we arrived all the staff were dealt with were helpful and courteous. We had a few things that we needed help with and everyone was obliging and helped sort out issues, which wasn’t with the hotel but our overall trip. It was such a treat to stay with this hotel.
We’re thrilled you had a lovely stay and enjoyed the stunning lake view and luxurious amenities! It’s wonderful to hear our team was helpful and courteous throughout your visit. Thank you for choosing to stay with us; it was a pleasure to have you!
~Fairmont Château Lake Louise
We stayed 2 nights as a family of 5 - 2 adults and 3 kids (14, 11, and 9). We really wanted to get a minimum 1-bedroom lake view suite but the only option available for our dates was a junior suite (non-lake view) on the 3rd floor. The junior suite had a partial view of the river and was a nice surprise - newly renovated, large, immaculate (extremely tidy)! Everything perfectly laid out. The housekeeping was phenomenal! For the 1st time in a long while, we didn’t need to ask for more robes or towels as we got exactly 5 (the number of people stated in our reservation). Service was also consistently excellent at all the dining places. We ate breakfast at Louiza (wonderful); had an early dinner at Lakeview Lounge and Patio and sat at the best table by the window overlooking the lake; had a late dinner at Alpine Social; and got snacks at The Guide’s Pantry. Because of the Jasper wildfire, we actually initially cancelled our reservation with a very nice, understanding in-house reservation agent (Mr. Chung) but as we knew more, we called a couple days after to reserve again. This was our second time in less than a year and we can’t wait to come back again with our extended family this time.
We're delighted to hear your second stay was even better! It’s fantastic that the junior suite exceeded your expectations and that our housekeeping and dining teams delivered exceptional service. Thank you for recognizing Walter's understanding and flexibility during your reservation process. We look forward to hosting you and your extended family again soon!
~Fairmont Château Lake Louise
