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kelj792024
Brisbane, Australia

Overall, a positive experience albeit slightly different from what we had imagined.

4.0 of 5 bubblesReviewed 3 weeks ago
The hotel staff were very professional with excellent customer service. We did have to wait past check-in time for our room to be ready, but we were compensated with an upgrade. We found the masses of extra tourists (who were not guests at the hotel) were a big detraction from the otherwise luxurious/ exclusive experience. We cannot imagine what it must be like in peak season!! While we understand the ongoing construction is part of improving the hotel, the view from one of the bedroom suites was solely overlooking the construction site, completely with portable toilets etc. Although the view from the lounge area was stunning, photos were almost impossible as the outside of the widows were dirty and they only opened very slightly, presumably for safety reasons. The general grounds were relatively unkempt in contrast to the notoriety of the hotel. Garden beds were unmanicured and the lawn was overtaken by weeds. The in house dining app was not functioning and it took us over an hour to try and resolve it by coming downstairs and then calling a number from the room phone. Cleanliness was impeccable, especially the bathrooms. Beds were extremely comfortable. There was some confusion about canoe rental being included in the price with certain room types.
Date of stay: June 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this review
Responded 2 weeks ago
Thank you for your detailed review. We're pleased to hear you found our team professional and the cleanliness impeccable. We apologize for the inconveniences you experienced. We aim to enhance the guest experience and appreciate your insights on areas for improvement. We hope to welcome you back for an even better stay in the future.

~Fairmont Chateau Lake Louise
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (10,302)
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Reviewed 3 weeks ago via mobile

We stayed for 5 nights in June. It was a fabulous stay. The staff is over the top helpful and superior. The only folks we found did not meet our expectations is the dinner reservations group. We loved the canoe experience and the polar plunge. Very unfriendly at desk. A few key points. At the coffee shop there should be a separate line for guests versus people just coming in from hiking. It should be guests only allowed in all parts of the lobby. Gym needs expansion. There should be more chairs outside with fire pits. More staff is needed in the mornings for Louisa breakfast. Self parking should be free for guests. Gym needs to be bigger. Bathrooms in rooms need a renovation. It would be nice to have a shuttle to the village for dinners.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Lynn S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 1 week ago

Thank you for your detailed and positive review! We're thrilled to hear you had a fabulous 5-night stay and enjoyed our helpful team, the canoe experience, and the polar plunge. Your constructive comments are valued as we strive to enhance our guest experience! We look forward to welcoming you back for another amazing stay!

~Fairmont Chateau Lake Louise

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Reviewed 3 weeks ago

Canada's service generally is low but you guys were the least slow, and WestJet is the worst airline in the history of airlines, your country should be ashamed, go Oilers!

Fantastic place, fanastic views, fantastic lake, fantastic canoe, I loved my experience about as much as I hate WestJet= worst jet

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Seppi E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 1 week ago

Thank you for the enthusiastic review! We're thrilled that you loved everything from the views and the lake to the canoe experience. We appreciate your feedback and look forward to welcoming you back for more fantastic moments. Go Oilers! ~Fairmont Chateau Lake Louise

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Reviewed 3 weeks ago

Such a beautiful night in here!
Beside the Lake Louise,
Gorgeous view, wonderful dinner,Showe in snow on June!
What else do you want

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BuffaloK2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 1 week ago

Thank you for your wonderful review! We're thrilled to hear that your night by Lake Louise was fantastic and unforgettable! We look forward to welcoming you back for more magical experiences.

~Fairmont Chateau Lake Louise

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Reviewed 3 weeks ago

An absolutely breathtaking experience! Loved everything about my experience: the staff, the activities, the rooms, the facilities… the picturesque location. I would come back again and again. Can’t wait for the new thermal spa to be opened.

Room tip: Plans and book your activities before you check in - the hotel and its activities get fully booked quite quickly
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Resse9286
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 1 week ago

Thank you for your fantastic review! We're thrilled to hear that your experience was breathtaking and that you enjoyed every aspect. The picturesque location truly is something special. We can't wait to welcome you back to experience the new Thermal Wellness Spa!

~Fairmont Chateau Lake Louise

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Reviewed 4 weeks ago

We absolutely enjoyed our night in this hotel. We had a lake view room in the Mountain Wing and the view was amazing. Our room was spacious and very comfortable. The hotel sits right on the edge of the stunning Lake Louise. It has to be the most scenic hotel we have stayed in.
The Fairview restaurant was wonderful too.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carol T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 1 week ago

Thank you for your glowing review! We're thrilled to hear that you enjoyed your night at the Chateau. It's wonderful to know that you found our location by Lake Louise to be the most scenic. We're also delighted that you had a great dining experience at the Fairview restaurant. We look forward to welcoming you back for more breathtaking moments!

~Fairmont Chateau Lake Louise

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