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Stephanie w

The BEST

5.0 of 5 bubblesReviewed 2 weeks agovia mobile
We had an incredible stay at The Fairmount this past week. The staff went above and beyond to make our stay special. The concierge staff thought of wverything and anticipated our needs. We tried many of the restaurants and all were delicious. The grounds and the hotel were relaxing and beautiful. To top it iff this entire experience is set against the backdrop of the magnificent Lake Louise.
Date of stay: May 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this review
Responded 2 weeks ago
Thank you for the fantastic 5-star review! We're overjoyed that your stay was incredible and that our team, especially the concierge team, exceeded your expectations. It's wonderful to hear that you enjoyed dining with us and found the grounds and hotel to be relaxing and beautiful. We look forward to welcoming you back to the Chateau for another memorable experience set against the stunning Lake Louise!

~Fairmont Chateau Lake Louise
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (10,244)
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    30 - 35 of 10,244 reviews
    Reviewed 2 weeks ago via mobile

    Hotel stay was part of a self drive tour of lower Rockies. Loved our stay at hotel. Road access bit bumpy but roadworks has started., parking expensive. Good excellent in Louiza for both breakfast and dinner. Alpine social is casual, had fish and chips and the chips were overcooked and whirly more for kids rather than adults!

    Date of stay: May 2024
    Trip type: Travelled as a couple
    Thank susanpowell595
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 2 weeks ago

    Thank you for the excellent 5-star review! We're delighted to hear that our team made a positive impact on your stay and that you enjoyed the amazing views from your room. It’s great that you loved your meals at Louiza, and we appreciate your feedback on the dining experience at Alpine Social. We look forward to smoothing out all the little bumps for your next visit! ~Fairmont Chateau Lake Louise

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 weeks ago via mobile

    This really is a very nice hotel. We only had a standard room but it was very well appointed and the bed was very comfortable. So nice to step out of your hotel and be able to see such wonderful views and take a lakeside walk in such a beautiful place. There are many eating choices dependent on your preferences and budget. We had a light dinner at the lakeview lounge which was very good and in the morning we used the guides pantry as we didn’t want a full breakfast. All the staff were attentive and friendly.

    Room tip: Lake Louise is a very popular destination so it is nice to get up early to walk by the lake before it gets too busy.
    Date of stay: May 2024
    Trip type: Travelled as a couple
    Thank Glen H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 2 weeks ago

    Thank you for the stellar 5-star review! We're glad to hear that your stay was comfortable and that you enjoyed the beautiful views and lakeside walks. It’s great to know that our dining options and our friendly team added to your experience. We look forward to your next visit for more enjoyable moments at the Chateau!

    ~Fairmont Chateau Lake Louise

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 weeks ago

    I arrived on a rainy day. Lake Louise was still icy. There was really no where to go. I decided to try to check in, even though it was only 1 pm. To my surprise, I was checked in by a polite and courteous staff. My room, on the sixth floor, was very comfortable. The view was incredible over the lake, even though it was still snow and ice covered. I can just imagine how stunning it would have been on a sunny day. I intend to return someday to see the beautiful view.

    Date of stay: May 2024
    • Trip type: Travelled solo
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank Culture04609929377
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 2 weeks ago

    Thank you for the 5-star review! We're glad that despite the weather, your experience at the Chateau was positive, highlighted by our accommodating team and the comfort of your room. The view from the sixth floor is indeed a sight to behold in any season. We eagerly await your return for that sunny day view over Lake Louise!

    ~Fairmont Chateau Lake Louise

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 weeks ago

    This hotel would have to be rated as one of the best hotels anywhere in the world - outstanding location, outstanding facilities, great staff and eye catching scenery.

    It was a pleasure staying at the hotel and the only regret was that it was only for one night. Highly Recommended.

    Date of stay: May 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Thank John C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 2 weeks ago

    Thank you for the 5-star rating and high praise! We're honored to be considered among the best, and we're glad that you enjoyed our location, facilities, and team. It was a pleasure having you with us, even if just for a night. We hope your next stay will be a longer one!

    ~Fairmont Chateau Lake Louise

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 weeks ago via mobile

    We were disappointed in the overall quality of service - the food was not what we expected for a 5* hotel nor was standard of service compared to other 5* establishments
    The rooms were comfortable, but needed basic maintenance; the phone wasn’t working - the air vent rattled - the joints between the carpet and tiles had exposed nail tracks that I stepped on constantly
    Overall I would rate this a 3.5* hotel based on the quality of service we experienced - the view however was spectacular

    Date of stay: May 2024
    Trip type: Travelled with family
    Thank lynnelaws
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 3 weeks ago

    Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet the high standards we strive for. Your comments on the service and room maintenance are taken seriously. We're glad you enjoyed the view and hope to have another opportunity to provide you with a true 5-star experience.

    ~Fairmont Chateau Lake Louise

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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