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Lynne Laws

Disappointing

3.0 of 5 bubblesReviewed 3 weeks agovia mobile
We were disappointed in the overall quality of service - the food was not what we expected for a 5* hotel nor was standard of service compared to other 5* establishments
The rooms were comfortable, but needed basic maintenance; the phone wasn’t working - the air vent rattled - the joints between the carpet and tiles had exposed nail tracks that I stepped on constantly
Overall I would rate this a 3.5* hotel based on the quality of service we experienced - the view however was spectacular
Date of stay: May 2024
Trip type: Travelled with family
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Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this review
Responded 3 weeks ago
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet the high standards we strive for. Your comments on the service and room maintenance are taken seriously. We're glad you enjoyed the view and hope to have another opportunity to provide you with a true 5-star experience.

~Fairmont Chateau Lake Louise
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (10,245)
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Reviewed 3 weeks ago via mobile

Everything was first class- the location, the service, the staff and the facilities were all 10/10. The hotel was clean and beautifully presented and the location looking out directly to Lake Louise was picturesque. I would definitely recommend staying and will certainly be back again

Date of stay: May 2024
Trip type: Travelled as a couple
Thank susiemiddleton67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 3 weeks ago

Thank you for your perfect score review! We're delighted that you found everything from our location to our service and facilities to be top-notch. It’s great to hear that you enjoyed the pristine condition of the hotel and the picturesque views. We appreciate your recommendation and look forward to welcoming you back to the Chateau!

~Fairmont Chateau Lake Louise

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Reviewed 3 weeks ago

Everything was perfect. Check in was fast and efficient. The room was spacious with a spectacular view. Someone told the hotel that this was a wedding anniversary trip so there were chocolates and champagne waiting for it. It’s in the room. We were on the sixth floor with a panoramic view of Lake Louise. The on site Property. Restaurants were a delight and fairly priced.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Jimlester51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 3 weeks ago

Thank you for the perfect score review! We're delighted to hear that your wedding anniversary celebration was made special with thoughtful touches like chocolates and champagne. It sounds like your stay was everything you hoped for. We can't wait to welcome you back to the Chateau for more perfect moments!

~Fairmont Chateau Lake Louise

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Reviewed 3 weeks ago

The hotel was wonderful. From the time I arrived the staff were very attentive and helpful, my room was upgraded,and was sooo beautiful, the food was amazing, the activities were great fun and the activities staff Jess and Nic were absolutely wonderful. And the lake…..just beautiful. Can’t wait to visit again soon

Room tip: Definitely worth paying the money to stay
Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SamanthaD2468
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 3 weeks ago

Thank you, Samantha D, for your outstanding review! We're delighted to hear that your stay was enhanced by our attentive team, beautiful accommodations, delicious food, and engaging activities. Jess and Nic will be pleased to know they made your visit special. We look forward to your next visit to the Chateau!

~Fairmont Chateau Lake Louise

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Reviewed 3 weeks ago

I mean, its the most stunning of locations, right up there with the best of places I've ever visited - if you're going to go here you must book a lake view room. What it must be like to sit in your room and not see it I dont know! I barely slept because I was just staring at it!

Rooms are small, but there so many other places to go if that bothers you. The Living Area is lovely.

Breakfast was top notch

Service was out of this world.

Only gripes - this is a large building and the map provided was clearly made by someone who knows their way around! I met the same couple twice as we were both trying to find our respective rooms. It also took a while to find the pool, I could see its location on a map but struggled to find the entrance. And when I did I couldnt use it as it was so cold! Is it worth three times other hotels in the area? Probably not, but it was an experience thats for sure!

Room tip: LAKE VIEW ROOM PEOPLE!!!
Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Napey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 3 weeks ago

Thank you for sharing your experience, Napey! We're glad you were captivated by the stunning views and enjoyed our service and breakfast. We appreciate your feedback about navigating our large resort. We're continually looking for ways to enhance our guest experience and will take your comments into consideration. We hope your visit left you with many wonderful memories!

~Fairmont Chateau Lake Louise

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Reviewed 3 weeks ago

The rooms are cute, little smaller bathroom that I cringed about. I loved the view, omg it was breathtakingly beautiful. Great friendly staffs and amazing concierge and bell desk guys. Arun Wali in the front desk management made our stay extra special.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 209sathic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 3 weeks ago

Thank you for your glowing review, Sathi! We're glad to hear that you enjoyed the breathtaking views and the warm hospitality of our team. Your kind words about Arun Wali and our concierge and bell desk teams are much appreciated. We look forward to welcoming you back for another amazing experience at the Chateau!

~Fairmont Chateau Lake Louise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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