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Mantu S

Excellent experience at the Chateau

5.0 of 5 bubblesReviewed 22 Apr 2024
We had gone for our 30th anniversary, excellent stay at the Chateau, wonderful location and staff. Definitely recommend it for a any occasion.
Date of stay: April 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this review
Responded 30 Apr 2024
Thank you for choosing the Chateau to celebrate your 30th anniversary! We're delighted to hear that you had an excellent experience and enjoyed both the location and our team. Your recommendation is greatly appreciated. We look forward to welcoming you back for future celebrations or any special occasion!

~Fairmont Chateau Lake Louise
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (10,252)
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Traveller rating
6,547
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Reviewed 19 April 2024

Beautiful location, clean room, amazing view! The hotel staff were friendly and attentive. Check-in was smooth and check-out had an electronic option to speed things along. The conference facilities were exceptional. Food was also great!

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mark T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 20 April 2024

Thank you for the fantastic review, Mark! We're delighted that everything met your expectations. It's great to hear that our electronic check-out option added convenience to your experience. We look forward to welcoming you back, perhaps for another conference or a leisure visit next time!

~Fairmont Chateau Lake Louise

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Reviewed 18 April 2024 via mobile

It was magical. From the time we checked in until we checked out the experience was way better than we could have imagined We were greeted warmly and felt welcome and special. Our upgraded room was beautiful. Our meals and service were some of the best ever. The spa was superb. The care and consideration for my wife’s severe food allergies were fantastic. No one said no and everyone said we can make this work What a wonderful secret sauce of service

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Vince V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 20 April 2024

Thank you for your glowing review, Vince! We're overjoyed to hear that your experience from check-in to check-out was nothing short of magical. It’s wonderful to know that our team's dedication to service made you feel welcome and special. We strive to make every guest's stay memorable. We look forward to welcoming you back to the Chateau for another superb experience.

~Fairmont Chateau Lake Louise

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Reviewed 18 April 2024

Chateau Lake Louise.... THE standard for beauty and luxury. Beautiful views, honoring the lake, mountains, and surrounding area. Rooms are understated and as you'd expect from Fairmont, classy, well-maintained, and comfortable. The views...wow. Bonus: Louiza- incredible buffet. Well-worth going with an appetite. World-class....period!

Date of stay: April 2024
Trip type: Travelled as a couple
Thank ryanhR1652KK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 20 April 2024

Thank you for your enthusiastic review, Ryan H! We're delighted to hear that the Chateau met your expectations for beauty, luxury, and service. It's wonderful that you enjoyed the stunning views and found your room to be comfortable and well-maintained. We're also thrilled that you had a fantastic dining experience at Louiza. We look forward to welcoming you back for more world-class experiences!

~Fairmont Chateau Lake Louise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2024 via mobile

We’ve driven by many times, stopped to take photos, never stayed. This time it was time cross it off our bucket list. We stayed two nights, room was small, bathroom extremely small, but quaint. Hotel is stunning, staff are helpful and delightful. Definitely caters to foreign tourists who have the dollar advantage. For locals it’s outrageously expensive, and we went during off season. Am I glad I went.. yes. Would I go again, sadly no. It’s just too expensive to enjoy our own historic area.

Room tip: Enjoy, be prepared to open your wallet !!
Date of stay: April 2024
Trip type: Travelled as a couple
Thank Judith N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 20 April 2024

Thank you for sharing your experience, Judith. We're glad you finally had the opportunity to stay with us and cross it off your bucket list. It’s wonderful to hear that you found the hotel stunning and our team helpful. We appreciate your honest feedback are grateful you chose to stay with us, and we hope that we might have the chance to welcome you back under different circumstances in the future.

~Fairmont Chateau Lake Louise

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Reviewed 13 April 2024

Very unsatisfactory wheelchair accessible room. The staff supported us and made alternate arrangements after a 4 hour wait. Before booking I recommend asking these questions: How far is the room from the elevator? Is there an automatic button to open the heavy room door? What type of flooring is in the hallway and room? Does the room meet "barrier-free standards?" Good Luck

Date of stay: April 2024
Trip type: Travelled with family
Thank Sheri T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 16 April 2024

Thank you for your feedback, Sheri T. We sincerely apologize for the initial difficulties you experienced with our wheelchair-accessible accommodations. Your insights are incredibly valuable, and we are actively working to address these concerns to ensure a more seamless and comfortable experience for all our guests. We appreciate your patience and the constructive questions you've suggested for future guests. Your experience drives us to do better, and we hope to have the opportunity to welcome you back. Please reach out to us directly at Chateaulakelouise@fairmont.com should you wish to provide further feedback or when planning your future stay with us so we can provide a more seamless experience for you.

~Fairmont Chateau Lake Louise

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