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Yatin K
Brisbane, Australia

Perfect location!

5.0 of 5 bubblesReviewed 29 June 2021
It was enjoyable. Perfect location to just stroll around to look at the amazing views or access to many trails around. Food is really good at the restaurant though a bit pricey. Excellent staff and courteous.
Date of stay: June 2021
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this review
Responded 7 July 2021
Dear Yatin K,

Thank you for sharing your review with us on TripAdvisor. We are delighted to hear that you received courteous service from our team and enjoyed your dining experiences! We hope to welcome you back to The Canadian Rockies again soon.

Sincerely,

~ Fairmont Chateau Lake Louise
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (10,244)
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    1,245 - 1,250 of 10,244 reviews
    Reviewed 29 June 2021 via mobile

    Our 3 nights stay was exceptional! From our room with a spectacular mountain view, clean, and comfortable bed to delicious breakfast and all day menu in the Fairmont restaurant and very accommodating servers. We have tried all the activities from hiking to Moraine Lake, Mt. Agnes, canoeing, and trip to Banff. Everything was accessible to us since we don’t have a car. Also, we booked out private shuttle at Mountain Park Transportation from the Calgary AirPort to Fairmont Lake Louise with our driver Paul and he was very nice guy and loves to tell stories and you will get a lot of information with him. I’d love to come back with my whole family in the future when Covid is gone.

    Date of stay: June 2021
    Trip type: Travelled as a couple
    Thank MaeC177
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 8 July 2021

    Dear MaeC177,

    Thank you for sharing your rating and review from your stay. It was wonderful to learn that you enjoyed each aspect of your stay, as well as exploring the stunning surrounds in Lake Louise and Banff National Park! We have shared your kind feedback with our team and hope to welcome you back again in the near future.

    Sincerely,

    ~ Fairmont Chateau Lake Louise

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 June 2021

    With all the Covid restrictions we decided to so a small "stay-cation" at Lake Louise. The hotel is beautiful. Staff was friendly and helpful. Their text messaging system worked really well when we needed our sofa bed set up. Check-in and check-out was a breeze and being right on Lake Louise was amazing. We brought our own kayak and being a hotel guest allowed us convenient access from the parkade to the lake. The staff were very friendly and accommodating with us bringing our own kayak which was a pleasant surprise.

    Everyone was wearing masks inside. The entire hotel was clean and felt very Covid-safe.

    My only complaint is that our room didn't have air conditioning which seems crazy for such a nice hotel. The ceiling fan worked reasonably well though.

    Overall, we had a great time and will definitely be back to this hotel.

    Date of stay: June 2021
      • Rooms
      • Cleanliness
      • Service
    Thank 4rchie
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 8 July 2021

    Dear 4rchie,

    Thank you for sharing your review and rating with us on TripAdvisor. We are so pleased to know that you enjoyed your stay, in addition to kayaking around Lake Louise! We have shared each piece of your review with our Executive Team, so we can continue to enhance our guestrooms and service for all guests.

    We hope to welcome you back again soon!

    Sincerely,

    ~ Fairmont Chateau Lake Louise

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 June 2021

    Thank you for the amazing stay. Booked this through my American Express and with doing so - it came with many benefits including a free upgrade (with a view), $100USD Food and Beverage Credit as well as Breakfast for two. The room was spacious, comfortable, and clean. This was our first time staying at the Fairmont Lake Louise and it won't be our last. We've visited a number of times driving through - but now knowing how this gem shines, we'll be stopping every time.

    Thank you, Fairmont and American Express for the superb experience!

    Date of stay: June 2021
      • Value
      • Cleanliness
      • Service
    1  Thank 6tannerg
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 6 July 2021

    Dear 6tannerg,

    Thank you for taking the time to share your review with us on TripAdvisor. Our team was delighted to learn that you enjoyed each aspect of your stay and we hope to welcome you back again soon!

    Sincerely,

    ~ Fairmont Chateau Lake Louise

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 June 2021

    We enjoyed our stay at the Fairmont Lake Louise, however, I was forced to pay additional charge as we indicated three people were going to stay in the Suite (2 Queens and Sofabed). Despite paying the additional charge the room was not prepared to accommodate three people. We needed to request additional bedding, towels, cups, mugs, robe/slippers, etc. overmultiple requests as we slowly realized we were short what was required to have a comfortable stay.

    I cannot see ANY reason that this additional charge was justified aside from lining the pockets of the hotel with no additional services being provided. Next time it will be tempting to simply not inform the hotel about a third occupant.

    Date of stay: June 2021
      • Value
      • Sleep Quality
      • Service
    1  Thank KamFong
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 6 July 2021

    Dear KamFong,

    Thank you for sharing your review with us on TripAdvisor. We are very sorry that the service you received during your stay did not measure up to our high standards. We understand that a member of our team has reached out to you directly.

    Thank you again for your feedback; we hope to welcome you back again in the future.

    Sincerely,

    ~ Fairmont Chateau Lake Louise

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 June 2021

    We stayed over for a night for the experience. The friendly hotel staff were excellent in making our experience memorable. We got an upgrade to the lake view room and my god, the view from the room is breath-taking. The rooms were clean and tidy. The hotel staff are also very courteous and go the extra mile in making your experience better. We stayed there only for a night but left wanting to stay for more. I would definitely go back for the experience. Staying over at Fairmont Chateau Lake Louise was so convenient that we ended up visiting Lake Morraine and also Bow Lake.

    Room tip: Go for the room with the lake view. There is nothing like it.
    Date of stay: June 2021
      • Sleep Quality
      • Rooms
      • Service
    Thank sanjaigs
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 2 July 2021

    Dear sanjaigs,

    Thank you for sharing your lovely feedback and review with our team. We were delighted to learn that you received courteous service during your stay and that you enjoyed exploring the incredible surrounds in Lake Louise! We certainly hope to welcome you back again soon.

    Sincerely,

    ~ Fairmont Chateau Lake Louise

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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