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Doug S
Lihue, Hawaii

Mr

4.0 of 5 bubblesReviewed 20 June 2021via mobile
My visit was good ….

Guest services were great ..

Only a few small complaints

The so called refrigerator in the room was only a cooler … it was not cold …I thought it was broken they replaced it …

The plug for the bathtub would not stop the water from draining … it took a day for it to be fixed …they forget to put the requisition in to maintenance

The canopy service was good but we could only order a limited amount of canopies … before covid we could go up to the buffet table as many times as you wanted to get food …. Also the alcohol sound be free but they charge you for the drinks

Other than these minor complaints it was a good trip !!
Date of stay: June 2021
Trip type: Travelled on business
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Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this review
Responded 22 June 2021
Dear 103dougs,

Thank you for sharing your review with our team on TripAdvisor. We were disappointed to learn of the shortcomings you encountered and that your overall stay did not exceed expectation. Our team would greatly appreciate the opportunity to further discuss your experience. As such, we have reached out to you directly and hope to connect with you soon.

Once again, thank you for sharing your feedback with our team. We hope to welcome you back to The Canadian Rockies again in the future!

Sincerely,

~ Fairmont Chateau Lake Louise
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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1,254 - 1,259 of 10,245 reviews
Reviewed 15 June 2021

I surprised my wife with a weekend away at Chateau Lake Louise. In an attempt to make up for not being able to truly celebrate due to the current health crisis I opted to splurge on a gold level jr suite. We were not disappointed and have been spoiled permanently by the experience! Kathleen, our concierge, went over and above to ensure my wife's 40th weekend was truly unforgettable! Thank you to Kathleen and the rest of the Fairmont Chateau Lake Louise team!

Room tip: Get a Lake View!
Date of stay: June 2021
    • Location
    • Sleep Quality
    • Service
Thank Atr911
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 19 June 2021

Dear Atr911,

Thank you very much for taking the time to share your review with us on TripAdvisor. It was wonderful to learn the details from your stay and that you and your wife enjoyed celebrating her birthday with us at The Chateau! We have shared your kind feedback with Kathleen and our team and hope to welcome you back for another memorable stay in the future.

Sincerely,

~ Fairmont Chateau Lake Louise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2021 via mobile

It was my second time stay here. We came in a quiet season in COVID. The whole experience was special. Super relaxed and peaceful as there were only 100 guests per day in the hotel and no visitors from other areas. The weather wasn’t perfect, but still good enough to enjoy the moment. I am not sure whether I could have the same experience in my future life, but I will remember this stay forever.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank peterz206
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 19 June 2021

Dear peterz206,

Thank you for sharing your rating and review with us on TripAdvisor. We are thrilled to know that you had a relaxing and enjoyable second stay at The Chateau! We certainly hope to welcome you back for another memorable stay in the near future.

Sincerely,

~ Fairmont Chateau Lake Louise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2021 via mobile

Just like our previous stay, the Chateau Lake Louise did not disappoint. Such incredible views coupled with incredible service. Looking forward to our next stay next year, this has definitely become an annual event for us. The hikes are incredible and the lake is simply spectacular. Highly recommend.

Room tip: Bring hiking shoes & a good camera!
Date of stay: June 2021
Trip type: Travelled as a couple
Thank TerryWright-LTwealth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 19 June 2021

Dear TerryWright-LTwealth,

Thank you for sharing your review from your most recent stay at The Chateau. Our team was delighted to learn that you received incredible service, while enjoying the stunning surrounds in Lake Louise! We are excited to have you stay with us again next year and, if we can be of any assistance leading up to your stay, please do not hesitate to contact us at Lindsay.Auvinen@Fairmont.com.

Thank you again for sharing your feedback with our team; we look forward to welcoming you back to The Canadian Rockies!

Sincerely,

~ Fairmont Chateau Lake Louise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2021

Our family had an excellent lunch at Lakeview on June 8. Sonia graciously greeted us and seated us at one of the best tables. Asher’s service was professional and helpful. It is wonderful to hear that things are opening up in Alberta to allow this beautiful hotel to shine again.

Date of stay: June 2021
    • Service
Thank Calvin B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 19 June 2021

Dear Calvin B,

Thank you for taking the time to share your review and rating with our team. We were thrilled to hear that your family received top notch service, while enjoying an excellent lunch at our Lakeview Lounge! We have shared your kind feedback with our team, including Sonia and Asher, and hope to welcome you back again soon.

Sincerely,

~ Fairmont Chateau Lake Louise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2021

The staff at the Château Lake Louise were excellent, and we felt valued throughout our stay. The room was well kept, and the amenities were great, even considering the ongoing pandemic. The only real complaint we had was the food overall. It really felt as if the food quality was not on par with the ambiance and culture of the hotel as a whole. We experienced a few mishaps such as wrong items being delivered, to portion sizes being lackluster. The food was the only holdback from making our review a 10/10.

Date of stay: June 2021
    • Value
    • Sleep Quality
    • Service
Thank axbid0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 19 June 2021

Dear axbid0,

Thank you for sharing your review with us on TripAdvisor. Our team was so pleased to learn that you had an enjoyable stay! We also appreciated receiving your feedback regarding your dining experiences and are very sorry that they did not exceed expectation. Please know that we have shared your thoughtful insights with our Culinary Team, so we can continue to enhance our offerings for all guests.

Once again, thank you for taking the time to provide our team with your feedback. We hope to have the opportunity to welcome you back to The Canadian Rockies again soon!

Sincerely,

~ Fairmont Chateau Lake Louise

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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