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Peter Z
Vancouver, Canada

Special and peaceful.

5.0 of 5 bubblesReviewed 13 June 2021via mobile
It was my second time stay here. We came in a quiet season in COVID. The whole experience was special. Super relaxed and peaceful as there were only 100 guests per day in the hotel and no visitors from other areas. The weather wasn’t perfect, but still good enough to enjoy the moment. I am not sure whether I could have the same experience in my future life, but I will remember this stay forever.
Date of stay: June 2021
Trip type: Travelled as a couple
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Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this review
Responded 18 June 2021
Dear peterz206,

Thank you for sharing your rating and review with us on TripAdvisor. We are thrilled to know that you had a relaxing and enjoyable second stay at The Chateau! We certainly hope to welcome you back for another memorable stay in the near future.

Sincerely,

~ Fairmont Chateau Lake Louise
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 13 June 2021 via mobile

Just like our previous stay, the Chateau Lake Louise did not disappoint. Such incredible views coupled with incredible service. Looking forward to our next stay next year, this has definitely become an annual event for us. The hikes are incredible and the lake is simply spectacular. Highly recommend.

Room tip: Bring hiking shoes & a good camera!
Date of stay: June 2021
Trip type: Travelled as a couple
Thank TerryWright-LTwealth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 19 June 2021

Dear TerryWright-LTwealth,

Thank you for sharing your review from your most recent stay at The Chateau. Our team was delighted to learn that you received incredible service, while enjoying the stunning surrounds in Lake Louise! We are excited to have you stay with us again next year and, if we can be of any assistance leading up to your stay, please do not hesitate to contact us at Lindsay.Auvinen@Fairmont.com.

Thank you again for sharing your feedback with our team; we look forward to welcoming you back to The Canadian Rockies!

Sincerely,

~ Fairmont Chateau Lake Louise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2021

Our family had an excellent lunch at Lakeview on June 8. Sonia graciously greeted us and seated us at one of the best tables. Asher’s service was professional and helpful. It is wonderful to hear that things are opening up in Alberta to allow this beautiful hotel to shine again.

Date of stay: June 2021
    • Service
Thank Calvin B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 19 June 2021

Dear Calvin B,

Thank you for taking the time to share your review and rating with our team. We were thrilled to hear that your family received top notch service, while enjoying an excellent lunch at our Lakeview Lounge! We have shared your kind feedback with our team, including Sonia and Asher, and hope to welcome you back again soon.

Sincerely,

~ Fairmont Chateau Lake Louise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2021

The staff at the Château Lake Louise were excellent, and we felt valued throughout our stay. The room was well kept, and the amenities were great, even considering the ongoing pandemic. The only real complaint we had was the food overall. It really felt as if the food quality was not on par with the ambiance and culture of the hotel as a whole. We experienced a few mishaps such as wrong items being delivered, to portion sizes being lackluster. The food was the only holdback from making our review a 10/10.

Date of stay: June 2021
    • Value
    • Sleep Quality
    • Service
Thank axbid0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 19 June 2021

Dear axbid0,

Thank you for sharing your review with us on TripAdvisor. Our team was so pleased to learn that you had an enjoyable stay! We also appreciated receiving your feedback regarding your dining experiences and are very sorry that they did not exceed expectation. Please know that we have shared your thoughtful insights with our Culinary Team, so we can continue to enhance our offerings for all guests.

Once again, thank you for taking the time to provide our team with your feedback. We hope to have the opportunity to welcome you back to The Canadian Rockies again soon!

Sincerely,

~ Fairmont Chateau Lake Louise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2021

Fresh from a stay at the Fairmont JPL at the beginning of May, we booked a Saturday night at the Fairmont CLL. As I've said in many reviews, there is a reason why we are Fairmont loyal. They offer not just a stay but an experience! Imagine staying one night and feeling so well looked after and rested, it feels like you've been away for a week. Treat yourself to the Gold Floor. Kathleen C., you are a star! Thank you so much for the view of the lake and some time on the canoe the next morning. At the CLL, the vegan and the carnivore were both delighted. The extra special treats were awesome. This magical place also let us see the resident swallows play in the morning outside our window while we had breakfast in bed. Of importance, this hotel demonstrated over and over again that health safety is important. We love their environmental practices too. It's really important to stay in Alberta and help our hotels and restaurants recover. Support Alberta tourism and enjoy the stay of the year at CLL! PS: we still love JPL and BSH:)

Room tip: 719 is out of this world:)
Date of stay: June 2021
    • Location
    • Sleep Quality
    • Service
Thank Natashya S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 19 June 2021

Dear Natashya S,

Thank you very much for taking the time to share your review with our team. It was wonderful to learn that you enjoyed your Fairmont Gold experience! Our team aims to help guests turn moments into memories and we are delighted to know that you had a relaxing stay with us at The Chateau. We have shared your kind feedback with Kathleen and our team and certainly hope to welcome you back again in the near future!

Sincerely,

~ Fairmont Chateau Lake Louise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2021

The hotel is located in a wonderful area with a privileged view of Lake Louise. Lake Louise is a spectacular place.
The staff was very friendly, breakfast and dinner delicious.
He had the privilege of seeing a grizzly bear, which made our trip more special.
I would also like to thank Brendon for doing everything to make our stay better.

Room tip: The rooms facing the lakes are the best!
Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
Thank marcelosclima
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fairmont Chateau Lake Louise, Guest Services / Front Office at Fairmont Chateau Lake Louise, responded to this reviewResponded 9 June 2021

Dear marcelosclima,

Thank you for taking the time to share your review and rating with us on TripAdvisor. Our team is delighted to know that you had a wonderful stay, enjoyed your dining experiences, and even had the chance to spot some local wildlife! We have shared your review with our team, including Brendon, and hope to welcome you back to The Canadian Rockies again very soon.

Sincerely,

~ Fairmont Chateau Lake Louise

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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