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wooski
Rome, Italy

Great Hotel

5.0 of 5 bubblesReviewed 5 Jan 2013
Stayed here between Christmas and New Years with my family to ski Louise. Have been here the year before and it is a wonderful hotel. Our room fit 5 ( 2 adults and 3 teens ) comfortably and it is the closest thing you can get for a ski in/ski out location in Lake Louise. We love the fact that have a ski shuttle service door to door every 20 minutes. The only shortfall is they do not have a queue to line up in at the hotel. We have missed a shuttle do to the mad scramble when it arrives even though we were there first before anyone else. The food served in the hotel is all excellent. The view from the Lakeview Lounge is spectacular and is a place to sit and relax after a hard day of skiing. The pool, hot tub and steam room are all indoors and can be quite crowded during the busy times and is best to go around 3 before the rush of skiers coming back from the slopes. We have taken in the sleigh ride at night and it is worth the money. The kids enjoyed skating around the ice sculptures on the lake and warmed themselves up when needed by the bonfire that is burning continuously.
Date of stay: December 2012
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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    Reviews (10,256)
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    8,227 - 8,232 of 10,256 reviews
    Reviewed 6 January 2013 via mobile

    I cannot emphasise how excellent this place is to stay.
    It was awesome.
    The treatment by staff was out of this world. The food was also delicious.
    Plenty of activities and places to see. The hotel has a really warm atmosphere in such a cold harsh Enviroment.

    Date of stay: January 2013
      • Value
      • Location
      • Rooms
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      • Service
    2  Thank Pc_legend
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    FCLL, Executive Assistant to the General Manager at Fairmont Chateau Lake Louise, responded to this reviewResponded 9 January 2013

    It definitely gets cold up here on the mountain, but we wouldn't have it any other way! I'm so glad to hear that the your stay was top notch, since we do our best to provide warm, sincere, and engaging service to each and every guest. We hope to see you again!

    Warm Regards,
    Lisa Riches
    Executive Assistant

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 January 2013

    My wife surprised with a mountain getaway, and what a beautiful place to stay. The rooms were fresh and the beds very soft and comfortable. The service we were given was second to none! We were treated very well, and the staff were very friendly and sincere. We treated ourselves to massages after our day on the slopes, and had wonderful dinner in the dining room. I am looking forward to our next visit!

    Date of stay: January 2013
    • Trip type: Travelled as a couple
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      • Sleep Quality
      • Rooms
      • Cleanliness
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    3  Thank TYLER B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 January 2013 via mobile

    Lake Louise, what can I say, such a stunning place, the valley of four glaciers, crystal waters, amazing mountains, everything about this location is phenomenal. The hotel itself is very nice, the lobby and lakeside area is beautiful. Room decoration was average, and it was very cramped, the hotel restaurants were not the best, and parking was extortionate (use the free carpark down the road!) - bit of a captive audience I'm afraid! Very expensive for what it is, but I guess given the location they can get away with it.

    Date of stay: August 2012
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    1  Thank Peskytarian
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 3 January 2013

    Stayed here overnight New Years Eve with my sisters.
    Rooms were very spacious, well decorated and comfortable. Our luggage was in our room by the time we went up. I especially liked that they provided four bathrobes along with the towels. One for each sister to use!
    This was probably the most pleasant, comfortable stay I have ever had anywhere! I highly recommend this to anyone who needs a little pampering. You feel like royalty from the moment you arrive!

    Room tip: We really liked the big windows in our third floor suite.
    Date of stay: January 2013
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank Talbertenator
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 3 January 2013

    Amazing plaCe for white Xmas
    What an amazing place. Upon arrival we were upgraded to a lake view room on the third floor. Check in was quick and room easy to find. There is an array is of shops and dining options available. Our room was small but the view was amazing. The bed was so soft an guaranteed a great nights sleep. The Chateau had so many Christmas activities happening. It was great. I noted that th property won a four diamond award this year. You don't get that unless you are good.

    Date of stay: December 2012
    Trip type: Travelled as a couple
    4  Thank NathaenM
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    FCLL, Executive Assistant to the General Manager at Fairmont Chateau Lake Louise, responded to this reviewResponded 9 January 2013

    Anyone who's ever been to Lake Louise around the holidays will definitely know the meaning of a White Christmas! We're so lucky to be in this setting and I'm so pleased you enjoyed your stay. We are incredibly proud of our AAA Four Diamond award, both for the hotel and the Fairview Dining Room. We hope to see you back again next Christmas!

    Warm Regards,
    Lisa Riches
    Executive Assistant

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