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Hiker78

Nice lodge

5.0 of 5 bubblesReviewed 4 Aug 2021
Our family enjoyed staying in mountaineer lodge. The room is very clean and nicely renovated. Hot tub was just what we needed after a long hiking trip around the lake. Breakfast was included :) we highly recommend it 👍🏼
Date of stay: August 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Mountaineer Lodge, General Manager at Mountaineer Lodge, responded to this review
Responded 4 Aug 2021
Thank you for staying at the Mountaineer Lodge and for taking the time to share your feedback with us.I was pleased to learn that you had enjoyed both your accommodations and amenities during your recent visit to Lake Louise. We all trust you had a wonderful experience while exploring all that Banff National Park has to offer and hope to have the pleasure of welcoming you back in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,575)
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Traveller rating
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536
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All reviews breakfast room hot tub breakfast was included gas station yogurt fridge and microwave renovated room steam room ski hill samson mall great place to stay would stay again beds were comfortable lake louise area free shuttle no elevator ski trip
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Reviewed 3 August 2021

This is the second time we atay at this hotel and the room still dirty. Accidentally I check the bed under the bed sheet and don't do it. Is dirty looks like blood or sh...t stain. Garbage left behinde the couch. Under this covid situation I preferred a cleaner room. The bed is very soft or old , after the first night my back is on pain but maybe this olny me. Other wise was ok little bit better than sleep.in the camping.

Date of stay: July 2021
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Review collected in partnership with this hotel
Thank ceficolor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mountaineer Lodge, General Manager at Mountaineer Lodge, responded to this reviewResponded 6 August 2021

We would like to thank you for staying at the Mountaineer Lodge and for taking the time to share your feedback with us. I have read your survey and have reviewed the issues you had during your recent stay and would like to apologize for any inconveniences that this may have caused during your visit to Lake Louise. I do hope that you will come back and try us out again and give us the opportunity to regain your loyalty. Nonetheless, we all trust you had a truly memorable experience traveling through the Canadian Rockies and that you made it home safely.

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Reviewed 2 August 2021

This is a great example of an updated hotel with modern, tasteful room decor and furnishings in a peaceful setting only steps away from Lake Louise village. The inclusive breakfast was a welcome addition.

Date of stay: July 2021
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ukbeanies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mountaineer Lodge, General Manager at Mountaineer Lodge, responded to this reviewResponded 4 August 2021

Thank you for staying at the Mountaineer Lodge and for taking the time to share your feedback with us. I was pleased to learn that you had enjoyed both your accommodations and amenities during your recent visit to Lake Louise. We all trust you had a wonderful experience while exploring all that Banff National Park has to offer and hope to have the pleasure of welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2021

Lovely rooms, quiet location, walking distance to the village, restaurants, amenities. We were travelling by motorcycle, and were so pleased for an early checkin to secure our gear. Staff was friendly and helpful. This was by far, our best hotel experience on our vacation. Would definitely recommend, and return.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank travellin-with-dogs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mountaineer Lodge, General Manager at Mountaineer Lodge, responded to this reviewResponded 1 August 2021

Thank you for staying at the Mountaineer Lodge and for taking the time to share your feedback with us.I was pleased to learn that you had enjoyed both your accommodations and amenities during your recent visit to Lake Louise. We all trust you had a wonderful experience while exploring all that Banff National Park has to offer and hope to have the pleasure of welcoming you back in the future.

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Reviewed 29 July 2021

Very good hotel, clean room, very good breakfast and friendly personnel. The structure is well maintained, the balcony looks like the one of a log home, the surrounding were so lovely that we did not have time to try the hot tub. We hope to have the chance to go back there, very family friendly lodge.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jfpiz246
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mountaineer Lodge, General Manager at Mountaineer Lodge, responded to this reviewResponded 1 August 2021

Thank you for choosing the Mountaineer Lodge and for taking the time to share your feedback. It is great to hear that you were happy with the provided accommodations & amenities, enjoyed our complimentary breakfast and received a warm welcome from the team. We trust your travels through the Canadian Rockies was truly memorable and we hope to have the pleasure of welcoming you back in the future.

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Reviewed 28 July 2021

I would skip over Lake Louise altogether. The room we had was updated and was very nice. Everything else about the place was average at best. We requested an early check in for noon and the room was not ready until after 3 Pm. The hotel front desk kept telling us times to check back in to see if our room was ready and 2 mores times the room was not ready. It felt very disorganized and it was lacking customer care.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank SarahC3062021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mountaineer Lodge, General Manager at Mountaineer Lodge, responded to this reviewResponded 1 August 2021

Thank you for sharing your review. We are sorry to learn that you were not satisfied with your overall stay with us but appreciate your feedback. However, it was nice to learn that our team was able to check you in an hour earlier then our guaranteed time but apologize that we were not able to give you an exact time of when it would be ready. Nonetheless, we trust you had a wonderful time exploring all that Banff National Park has to offer.

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