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Reviewed 18 April 2018 via mobile

We stayed at one of the loft suites and it was amazing. The suite was modern, super clean, spacious and had tremendous views. A worthwhile escape from the hustle and bustle of Calgary.

The hotel staff were friendly and very accommodating and they added to a wonderful weekend.

The breakfast was good, though it was busy with a lot of people lining up to make waffles, maybe our timing was off

Overall for the customer service, the comfort, the location and the experience this hotel is very good value for your money and gets a huge thumbs up

Stayed: April 2018, travelled as a couple
1  Thank leftsurface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2018

The room was a little dated but clean and comfortable. We upgraded to the superior 1 bedroom suite so that our family of 4 (2 adults and 2 teenagers) has more room to spread out. The free breakfast vouchers we received with our reservations were very convenient to have and the breakfast offering was excellent for continental breakfast. Our only complaint was that the shower curtain was about a few inches short and tend to slip out of the bathtub making a wet mess. The grotto, with the hot tub and sauna, was very nice to go to after a long day of skiing.

Room Tip: our room was on the ground floor, it got a little noisy in the mornings as people head out to the slopes with their ski boots on.
  • Stayed: April 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank joycewilmot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoxGM, General Manager at Fox Hotel & Suites, responded to this reviewResponded 22 April 2018

Dear Joyce,
Thanks for taking the time to review your stay at the Fox, I'm happy to hear you enjoyed our complimentary continental breakfast, and spent some time relaxing in the hot tub.
Thank you for mentioning the shower curtains. It's the first time I have been made aware of this, and I want to make sure that we are using the correct ones.
I hope we can welcome you back to Banff and the Fox Hotel & Suites very soon.
Warm Regards,
Cathy Smith
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2018 via mobile

Wonderful hotel!
The staff were great! Loved our room! Lots of space and handy to have a kitchen. Their pool and grotto was so unique and made our stay perfect. Walking distance to everything you need ! I would stay here again next time we are in Banff

Stayed: December 2017, travelled as a couple
Thank DonnaC1339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2018 via mobile

Came to Banff for a snowboarding honeymoon. We stayed at the Fox hotel for 6 nights in a loft suite (417).
The hotel was perfect for us!
Location: bus to hills was right beside the hotel, very close to the downtown, there was also a bus stop right outside the hotel to get around the town
Food: The breakfast was great. It was never really busy when we went down and there were enough options.
Staff: very professional and helpful!!
Room: the loft suite was amazing! Tons of space for the two of us. The king size bed was comfortable. The kitchenette was perfect for making snacks and coffee but the morning. The view from the balcony was stunning. We never really heard any noise from the hotel.
Hot tub: the grotto style hot tub was great! Tons of space and perfect after a day of snowboarding

Overall the trip was amazing and that was in part due to the great experience at the Fox. We will definitely be back to Banff (one of the best spots in Canada!!!) and will be booking the fox again.

Stayed: March 2018, travelled as a couple
1  Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

We enjoyed our stay at The Fox. Room was well-appointed - except for the hard pillows! We went to breakfast at Chili's onsite each morning. Breakfast onsite was nice and it helped us get to the slopes faster! Location is an easy walk to town. We felt safe letting our teenagers walk to town to visit shops or even grab lunch on a day off from skiing. The grotto is a fun place to retreat to at the end of the day. We would definitely stay here again.

Room Tip: Room 203 faces the street - it was easy to load and unload the car from this room. We parked on the street except when it was snowing and we wanted to keep the car warm!
Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank Meg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FoxGM, General Manager at Fox Hotel & Suites, responded to this reviewResponded 5 April 2018

Thanks Meg H, for taking the time to review your recent stay at the Fox. I'm sorry to hear you found the pillows too hard. Next time you make it to Banff to stay with us, please feel free to check in with the housekeeping team, as we do have some softer pillows available on request. I'm happy to hear that you found our complimentary continental breakfast convenient and a great start to your day. I agree with you, the Grotto is the perfect place to relax at the end of a big day.
We hope to see you again soon.
Warm Regards,
Cathy Smith
General Manager

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