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Reviews (949)
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All reviewscontinental breakfastunderground parkinghot tubroom was cleanhard boiled eggssteam roomminute walkyogurtcoffee machinecomfortable staygreat place to stayone night staymain floorgreat roomski tripski busshops and restaurants
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Reviewed 1 April 2018

This was a great hotel for a few days of skiing and hanging out in Banff. The room was just right - not too big and not too small. It looked recently upgraded, especially the bathroom which was very nice and clean. The sheets and towels were very white and everything felt nice, clean and comfortable. The bed was also very comfortable...or maybe we were just exhausted from skiing and walking around the amazing town of Banff! Breakfast was included in our rate and it had everything we needed. Not a lot of hot foods (no eggs, hash browns, etc.) but honestly plenty of fresh, tasty food. There was a nice sauna, steam room and hot tub but sadly we didn't have a chance to use any of them! The hotel staff was very friendly and we felt very welcome walking in every afternoon and evening after our days' activities. The hotel is less than 1 mile from the bars, shops and restaurants of Banff - just far enough away to be nice and quiet but not too far that you are discouraged from walking. We loved our short stay at the Banff Inn and would absolutely stay there again next time we're in town...hopefully in summer next time!

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Starting with some concerning elements —- the front desk agent during the day was very unfriendly and not accommodating. Check in time is four on which t is at many places — understandably . Sadly, we have stayed at a lot of other hotels in Banff and have been permitted early check in - at the very least the front desk staff checks for a clean room to attempt early check in. I’ve never been denied that before. Today at 2pm the front desk agent would not even check for a clean room for early check in. It was the same lady who answered the phone when I called earlier and said she couldn’t guarantee early check in. Not guaranteeing and not Looking are two different things. Plus add to that being rude about it and it started things off on the wrong foot.

Next on the bad vote - the free wifi —- is terribly inadequate. Cannot even load to view text emails. It states when connecting bandwidth is monitored and you will be throttled down if your use is high. We literally just checked in and have not tried to download video or photos and I’m fairly certain we are throttled down already. I’m using my data just to write this review.

Another bad vote - includes continental cold breakfast . Hmmm - they provided actual vouchers not simply arrive to the dining area and help yourself in the AM - again strange. Why the vouchers for cereal and muffins.

Parking beware- not guaranteed and first come first serve. So if you aren’t here early you won’t be getting a spot. Therefore we aren’t wanting to move now that we have a spot.


Aside from those elements the room is nice - we are on the upper floor so we have tall ceilings which is nice. The room is clean at first glance but certainly not vacuumed well as there is a build up of dust around the entire room walls at the baseboards. Another layer of dust on the headboards which from my own experience would never have made it past a housekeeping supervisor who was diligent.

I won’t be choosing this hotel again, there are certainly better if anything at least for the service.

Stayed: March 2018, travelled with family
3  Thank saskatoongirl28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2018

This was a great place to stay while attending a conference in Banff. My partner joined me and the location was wonderful for the both of us. Easy access to town, only about a 10min walk, and in between two bus stops for the ski transport, which made heading up the hill quite easy. The hotel staff were lovely, and eager to help with anything we needed. The spa was nice, and though we never tried the wet or dry sauna they looked lovely as well. The breakfast that is included is a very basic continental, so nothing to write home about, but sufficed. Complementary underground parking was a nice touch, and made early morning heading up to the conference much nicer since I didn't have to jump into a cold car.

Bottom Line: Would stay here again. Would recommend.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Cat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2018

Banff Inn was very relaxing and quiet. The staff were very helpful with tourist questions . The room was clean and refreshing .The restaurant attached was convenient and good quality. Easy walking distance to downtown core.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank btittaferrante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2018 via mobile

We were very pleased with this property and would definitely go back. It’s an ideal place for family travelers. Here are the pros and cons:

Pros: great price, clean, free indoor parking, small balcony on room, nice free breakfast, clean spa area with hot tub, sauna and steam room, friendly staff, quality pizza restaurant on property.

Cons: a little far from downtown area (10-15 min walk).

Stayed: March 2018, travelled with family
1  Thank TravelCheapskate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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