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Reviews (7,564)
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Reviewed 11 August 2017

A majestic building very impressive. Has a lot of history and luxury.
Rooms are well presented although come is various sizes and shapes due to the space limitations.
Needs a typical coffee shop where people can laze over a snack meal.

Room Tip: You need to have your own transport to enjoy a stay at this place. Could give you a cold feeling as it is an old castle.
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank deendayals2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 12 August 2017

Dear deendayals2017,

Thank you for the review and the comments and feedback! We are delighted you got the chance to check out the history of the Castle and liked the layout. While we do have a Cafe/market located in our lobby, we are sad that you didn't get a chance to check it out!

We do hope we get the chance to welcome you back again soon!

-Fairmont Banff Springs

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Reviewed 11 August 2017

After touring Jasper, Yoho and Banff National forests for over a week, we spent the last two days of our honeymoon at the Historic Banff Springs. Our experience was beyond our expectations in beauty and in service and attention to detail by all of the staff. From the front desk who upgraded us to the historic wing on the Fairmont Gold 5th floor to the pool staff who waited on us with food, drink and cheerful greetings. My husband and I are passionate about our worlds national parks and I have a thing for historic hotels and lodges. They are sort of a bucket list thing for me to stay in these most beautiful pieces of history. But THIS place is more than an item to check of your list. We will be back. It was epic.

Room Tip: stay in the historic tower
  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank shyne77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 12 August 2017

Dear Kerry B,

First and foremost we would like to send our well wishes on your recent nuptials and hope that you had the most amazing honeymoon! We are so happy that you choose to come visit the Castle and that it exceeded your expectations. We cannot thank you enough for the review and the kind comments, knowing that you had an epic time and that you feel so passionately about National Parks and historic hotels is something we truly appreciate.

We cannot wait to welcome you back again soon!

-Fairmont Banff Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

This hotel is exactly as it looks in pictures... massive, picturesque, and built on the side of a mountain that provides expansive views. An easy walk to the quaint town of Banff where you can find great ice cream, galleries, museums and interesting restaurants.
Had a wonderful time and will absolutely go back if given the opportunity !

Room Tip: ask for a view of the river
  • Stayed: July 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Cookie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 12 August 2017

Dear Cookie B,

We are so glad to learn that you had a wonderful time exploring the sights and sounds of the Castle as well as the town of Banff. It is such a magical time to come for a visit. We want to thank you for the review and for the taking the time to post it, it is truly appreciated and if given the chance we hope to welcome you back again sometime soon!

-Fairmont Banff Springs

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Reviewed 10 August 2017

Overpriced and over rated. Small pokey rooms, reuse of serviettes in dining room witnessed on 4 occasions. Little to do in hotel. Shuttle service to town unreliable. Long walk to town in heat. Good shopping in hotel.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ross M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 10 August 2017

Dear Ross M,

Thank you for taking the time to post this review and for your comments and feedback, this is something that we will be passing along to our leadership team for internal review and action. We hope that you had a great time in Banff National Park in general and hope you had a safe journey home.

-Fairmont Banff Springs

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Reviewed 10 August 2017

First sight of the hotel was like a beautiful castle in a hill forest, stunning . The view was amazing, the staff & service excellent. Walking distance to the town lots of shops and restaurants. Room clean tidy spacious with a comfy bed with evening swim to end a great day

  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Ineedaholiday116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 10 August 2017

Dear Ineedaholiday116,

It sounds like you had a lovely visit to the Castle and that you enjoyed the views. We appreciate the kind comments regarding our colleagues - something they will be happy to know. Thank you for taking the time to post this review and for the kind comments, come back to visit us again soon!

-Fairmont Banff Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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