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“The Castle in the Clouds”

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Fairmont Banff Springs
Ranked #2 of 33 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
Reviewed 11 August 2017

I loved this hotel!!! It is beautiful and I'm so glad we chose it over the Rimrock. It really does seem like a castle and it has a knock out view of the Bow River and mountains beyond that will take your breath away! Great restaurant options which I'll review separately. Service was wonderful, and a quick 5 minute drive into town or a 20 minute walk along the Bow River which is just gorgeous!! This is a rambling place that I'm pretty sure we only saw 1/2 of in the 3 nights we were there!! The outside areas are just beautiful, with fire pits, views of the mountains and river.....even our room had a crazy gorgeous view to die for!!! My only complaint about this place is the outdoor pool, which i feel could have been renovated up a notch. The womens locker room and showers seemed like a YMCA to me so that was disappointing, and there was no outdoor hot tub!!! This would be such an amazing addition to this beautiful hotel....seems crazy they don't have one...just an inside hot tub, crammed full of young kids. Very loud and crowded when we were there although it was during a busy year...Canada's 150 so free park passes! I think it's a great choice. All other hotels were in the town which was quite crowded and touristy, although I DID love it in spite of this! Banff Springs is in a great location...close enough to walk to town but far enough away to be away from the tourists and souvenir shops! Really...it's a special hotel and you won't be sorry! Take a river float ride that leaves from the backyard of the hotel! Very cool!!! The hotel can book it for you...5 minute walk from the hotel and you're at the Bow River. Drawbacks on this property are womens locker room and showers, and no outside hot tub, plus it is pricey. Our family felt it was worth every penny and wouldn't stay anywhere else on a return trip to Banff.

Room Tip: Deluxe mountain view room!
  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
3  Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 12 August 2017

Dear Sarah R,

We are so happy to learn that you loved our hotel - it is such a magical place! Between checking out those views from the hotel to dining in some of our outlets it sounds like you had a wonderful time exploring our halls. Thank you so much for the review and the comments/feedback, it is something we will share with our team and hope you know how much it is appreciated!

Come back with family again soon!

-Fairmont Banff Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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177 - 181 of 6,667 reviews

Reviewed 11 August 2017

A majestic building very impressive. Has a lot of history and luxury.
Rooms are well presented although come is various sizes and shapes due to the space limitations.
Needs a typical coffee shop where people can laze over a snack meal.

Room Tip: You need to have your own transport to enjoy a stay at this place. Could give you a cold feeling as...
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank deendayals2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 12 August 2017

Dear deendayals2017,

Thank you for the review and the comments and feedback! We are delighted you got the chance to check out the history of the Castle and liked the layout. While we do have a Cafe/market located in our lobby, we are sad that you didn't get a chance to check it out!

We do hope we get the chance to welcome you back again soon!

-Fairmont Banff Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

After touring Jasper, Yoho and Banff National forests for over a week, we spent the last two days of our honeymoon at the Historic Banff Springs. Our experience was beyond our expectations in beauty and in service and attention to detail by all of the staff. From the front desk who upgraded us to the historic wing on the Fairmont Gold 5th floor to the pool staff who waited on us with food, drink and cheerful greetings. My husband and I are passionate about our worlds national parks and I have a thing for historic hotels and lodges. They are sort of a bucket list thing for me to stay in these most beautiful pieces of history. But THIS place is more than an item to check of your list. We will be back. It was epic.

Room Tip: stay in the historic tower
  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Kerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 12 August 2017

Dear Kerry B,

First and foremost we would like to send our well wishes on your recent nuptials and hope that you had the most amazing honeymoon! We are so happy that you choose to come visit the Castle and that it exceeded your expectations. We cannot thank you enough for the review and the kind comments, knowing that you had an epic time and that you feel so passionately about National Parks and historic hotels is something we truly appreciate.

We cannot wait to welcome you back again soon!

-Fairmont Banff Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

This hotel is exactly as it looks in pictures... massive, picturesque, and built on the side of a mountain that provides expansive views. An easy walk to the quaint town of Banff where you can find great ice cream, galleries, museums and interesting restaurants.
Had a wonderful time and will absolutely go back if given the opportunity !

Room Tip: ask for a view of the river
  • Stayed: July 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Cookie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 12 August 2017

Dear Cookie B,

We are so glad to learn that you had a wonderful time exploring the sights and sounds of the Castle as well as the town of Banff. It is such a magical time to come for a visit. We want to thank you for the review and for the taking the time to post it, it is truly appreciated and if given the chance we hope to welcome you back again sometime soon!

-Fairmont Banff Springs

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Reviewed 10 August 2017

Overpriced and over rated. Small pokey rooms, reuse of serviettes in dining room witnessed on 4 occasions. Little to do in hotel. Shuttle service to town unreliable. Long walk to town in heat. Good shopping in hotel.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ross M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banffmanagement2016, Manager at Fairmont Banff Springs, responded to this reviewResponded 10 August 2017

Dear Ross M,

Thank you for taking the time to post this review and for your comments and feedback, this is something that we will be passing along to our leadership team for internal review and action. We hope that you had a great time in Banff National Park in general and hope you had a safe journey home.

-Fairmont Banff Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Banff Springs

Address: 405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Banff
#1 Top resorts Hotel in Banff
#1 Luxury Hotel in Banff
#1 Family Hotel in Banff
#2 Business Hotel in Banff
#2 Spa Hotel in Banff
#2 Romantic Hotel in Banff
Price Range: $459 - $903 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
Fairmont Banff Hotel
The Fairmont Banff Springs Banff
Fairmont Hotel Banff
Banff Fairmont

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