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“Great hotel in fantastic location ”

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Banff Park Lodge Resort and Conference Centre
Ranked #6 of 33 Hotels in Banff
Certificate of Excellence
Reviewed 20 June 2017 via mobile

My friend & I stayed in the Banff Park Lodge for one night at the end of a 3 week holiday.
Located within a 5 minute walk to the centre of Banff with all the restaurants and shops.
Our room had 2 large queen size beds which were very comfortable.
The bathroom was a good size & had the added bonus of an extra sink & mirror outside so we one of us could dry our hair while the other was in the shower.
The hotel also has a large swimming pool, jacuzzi, small exercise room & steam room which were very quiet while we were there.
The reception staff were all very friendly & helpful as were the concierge.
Over all a great hotel & I would definitely stay there again.

Stayed: June 2017, travelled with friends
2  Thank Smiffybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffParkLodge_DoR, Manager at Banff Park Lodge Resort and Conference Centre, responded to this reviewResponded 21 June 2017

Dear Guest,

Thank you for your recent stay with us here at the Banff Park Lodge and for taking the time to share your experience. We are pleased that you and your friend enjoyed your time!

We look forward to welcoming you back soon!

Warm regards,

Steven Schultz
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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111 - 115 of 2,041 reviews

Reviewed 20 June 2017

Here's the pros: the location is good in terms of access to the town of Banff, it does look nice inside and the beds were comfy. The bathroom was recently updated, but the wallpaper in our room wasn't finished;someone missed cutting off the edge near the floor. We did not eat at the hotel, but I stopped upstairs to use the "filtered water" which was only accessible in the restaurant's buffet area. Other hotels had those available near the ice machine. Laundry was available, but in use. We didn't like the $10 a day fee for WiFi (it's no longer the 1990's). As noted previously they actually charged $10 a night to park and the complimentary car wash was a hose coiled up in the parking garage. Overall it was fine, but really don't like being "nickled and dimed."

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Vblakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffParkLodge_DoR, Manager at Banff Park Lodge Resort and Conference Centre, responded to this reviewResponded 21 June 2017

Dear Guest,

Thank you for taking the time to provide us this feedback. We are pleased you were able to take advantage of our prime location.

Apologies for you having to head up to the restaurant area for water. We do have water and flavoured water available in the lobby area each afternoon. We work very hard to keep our rates as competitive as possible and as part of that effort we choose to make certain services available a la cart, including Wi-Fi and parking. You'll find that even after adding these optional charges our rates remain very competitive.

We would love the opportunity to welcome you back soon!

Warm regards,

Steven Schultz
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2017 via mobile

Sometimes we take for granted people who do a good job, but my stay at the Banff park lodge so far has been so exceptional that I had to mention it. The young aussie lady (Samantha? ) at the front desk was the perfect balance of friendly, professional, informative and relatable. Made us feel welcome instantly and started off our visit on the right foot.

There was a little bar / resto in the hotel that we checked for a cocktail. We didn't think it would be a big deal, but the bartender was seriously world class, and so very funny. If you are in Banff -go in and ask for Paul- and have the best Sazerac north of New Orleans, and some solid banter too.

Good work

Stayed: June 2017, travelled with family
Thank Tillwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffParkLodge_DoR, Manager at Banff Park Lodge Resort and Conference Centre, responded to this reviewResponded 21 June 2017

Dear Guest,

So pleased to hear of your excellent experience with our amazing staff! Our team takes great pride in the service they provide and they will be thrilled to hear how this affected your time with us.

We hope to welcome you back for another Sazerac sometime soon!

Warm regards,

Steven Schultz
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2017

Hotel was nice and everything, but we were a little disappointed that we had to pay for wifi access. For 200$+ per night, you have to expect free wifi.

Also the hot tub and pool facilities wasn't anything special, definitely not the "world-renowned" as advertised.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank wesw566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffParkLodge_DoR, Manager at Banff Park Lodge Resort and Conference Centre, responded to this reviewResponded 21 June 2017

Dear Guest,

Thank you for taking the time to provide us this feedback. I am disappointed to hear of your displeasure with our Wi-Fi policies and pool facilities.

We aim to provide certain amenities a la carte as part of our efforts to keep our rates as economical as possible. Even after adding in these additional amenities you will find our rates are competitive relative to our competitors.

Please contact me directly as I'd love the opportunity to discuss your experience further.

Warm regards,

Steven Schultz
Director of Rooms
sschultz@banffparklodge.com

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Reviewed 18 June 2017

1. No free parking
2. The height limit is 6 feet that our full size SUV can't get in. We have to park at the back of hotel but still pay $10 parking fee.
3. Good location with grocery store and restaurants nearby.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank xiaoyanl575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffParkLodge_DoR, Manager at Banff Park Lodge Resort and Conference Centre, responded to this reviewResponded 21 June 2017

Dear Guest,

Thank you for you recent stay with us here at the Banff Park Lodge and for providing this review.

Yes, unfortunately we do have a height restriction for our underground parkade and that does precipitate the need for outside parking for certain vehicles. I apologize for that inconvenience. I do hope it did not detract from your experience too much and that you were able to enjoy your stay nonetheless.

Hope to welcome you back soon!

Warm regards,

Steven Schultz
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Banff Park Lodge Resort and Conference Centre

Address: 222 Lynx Street, Banff, Banff National Park, Alberta T1L 1K5, Canada
Phone Number:
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Banff
#4 Top resorts Hotel in Banff
#6 Business Hotel in Banff
#7 Family Hotel in Banff
#9 Romantic Hotel in Banff
Price Range: $123 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Banff Park Lodge Resort and Conference Centre 3*
Number of rooms: 211
Official Description (provided by the hotel):
Banff Park Lodge is the only 4 Star Canada Select full-service resort hotel and conference centre with 211 rooms right in downtown Banff, in the heart of historical Banff National Park. We offer 2 restaurants, lobby bar, indoor pool with Jacuzzi and steam room, exercise facilities, self-serve laundry facilities, indoor parking and we offer Wi-Fi throughout the hotel.Our 211 spacious guest rooms are tastefully decorated and include coffee makers, in-room safe, convenience refrigerator, cable television, clock radio, direct dial telephone and voice mail system, a table with two chairs, large dresser, ample closet space, hair dryer, iron & board, individual climate control and a private balcony or patio. ... more   less 
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Also Known As:
Banff Park Lodge Resort And Conference Centre Hotel Banff
Banff Park Hotel
Banff Park Resort

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