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2,908 - 2,913 of 6,588 reviews
Reviewed 19 May 2016

We have been going to Banff for years and always stayed at the Banff Springs but decided to change it up this time. We chose the Rimrock because it was a little more secluded and looked pretty nice. We were not disappointed. The hotel is beautiful and the view incredible. The rooms are wonderful. Spacious, clean and quiet. The beds incredibly comfortable. The staff were amazing. Always smiling. I mean not fake smiling. They all seemed really happy to be there. Always inquiring as to how your day was going. Offering advice on things to do. They all just seemed genuinely concerned that my stay was going as planned. The food and drinks were wonderful albeit a little pricey. If I were to complain about anything it was the additional charge for coffee with breakfast. With the already significant charge for breakfast it should be included as most other hotels do.
With the Gondola up Sulpher mountain and the mineral pools right out the front door and downtown Banff a mere few minutes drive away it was the perfect place to stay. On our next trip back to Banff we will definitely be staying here again.

Room tip: Mountain view rooms!!
Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank karenb53247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 24 May 2016

We are very pleased that you choose to stay with on your most recent visit to Banff.

Our service team has great pride in delivering WOW experiences to our guests and it is a pleasure to share your feedback with them.

We hope we will be able to welcome you back in the future.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service and don’t forget take advantage of some terrific savings and member only promotions by becoming a member of Rimrock Royalty.

Yours In Hospitality,
Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2016

This is a beautiful hotel just on the outskirts of Banff near the Banff Gondola. Views from the room were fantastic! Large bedroom with two big armchairs and coffee table placed at the full length/width window. What a view to wake up to and with a recent snow fall it was so picturesque. Food us very good and all the staff are so friendly and helpful however Byron (concierge) did a fantastic job of booking our trips and making sure we got the most out of our time at Banff - so helpful.

Date of stay: May 2016
Thank 99blue99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 24 May 2016

We are delighted that you enjoyed your recent experience at The Rimrock and we look forward to welcoming you back in the future.

Remember to book directly with the hotel to receive the Guaranteed Lowest Rate and take advantage of some terrific savings and member only promotions by becoming a member of Rimrock Royalty.

Yours In Hospitality,
Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2016

We upgraded to a mountain view room, this included free valet parking which would have cost us 56 dollars. Wonderful big bed and turn down in the evening but as this was at 6 pm and it was broad daylight we declined the offer. Very quiet position.
The tub was small and after a day walking on the trails around Banff was a bit uncomfortable .
Food in the Larkspur was in a great position for views and speedy service.
Little shop served good coffee and croissant for breakfast.

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank felicityo171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 24 May 2016

Thank you very much for taking the time to write a review and we are glad that you enjoyed your stay with us.

We look forward to welcoming you back to the Rimrock again!

Don't forget to book directly with the hotel to receive the Guaranteed Lowest Rate and take advantage of some terrific savings and member only promotions by becoming a member of Rimrock Royalty.

Yours In Hospitality,
Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2016

Lovely hotel but some distance from Banff. There is a bus and a free pass from the hotel and we found that worked really well. Any booked tours always picked up from the hotel. Comfortable rooms and the hotel staff in reception were lovely, very friendly and helpful. Particular mention has to be to the Consierge who were brilliant and went beyond the extra mile to help. The only downside for us was the restaurant where the food was good but the service not so. We had to ask for our wine three times and the bread went to another table. It was only when they started to present our starter to the other table the mistake was realised. There was no apology and we still had to ask for some bread.

Room tip: We had a premium room with an amazing view it would be worth checking if standard rooms are as fortunate.
Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Alison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 24 May 2016

We are delighted that you enjoyed your recent experience at The Rimrock and we look forward to welcoming you back in the future.

Remember to book directly with the hotel to receive the Guaranteed Lowest Rate and take advantage of some terrific savings and member only promotions by becoming a member of Rimrock Royalty.

Yours In Hospitality,
Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2016 via mobile

We recently stayed here for a few nights whilst stopping over in Banff. The hotel itself is not in the centre of town but is around 7 mins drive. A complimentary shuttle bus runs around every 40 mins so you can use this to get into town if required. There is a multi-level carpark if you have a car which is charged at $18 a day. As we always had the car I felt as if we didn't get to see much of the hotel as we were always entering through the carpark rather than the main entrance. Free wifi is available with your room.

We had a standard room which was huge, and although looked out onto the carpark, we could see the mountains in the background. I would recommend asking for a room with a good view as the scenery round the hotel is beautiful. The lounge also looks out to these views and has a lovely balcony to sit out on. It is also perfectly located for the gondola and the upper hot springs, both within walking distance.

Date of stay: May 2016
Trip type: Travelled as a couple
Thank Koala_Cola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded 24 May 2016

Thank you very much for taking the time to write a review and we are glad that you enjoyed your stay with us.
We look forward to welcoming you back to the Rimrock again for another getaway!

Don't forget to book directly with the hotel to receive the Guaranteed Lowest Rate and take advantage of some terrific savings and member only promotions by becoming a member of Rimrock Royalty.

Yours In Hospitality,
Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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