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Inns Of Banff
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Reviews (1,280)
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Reviewed 28 March 2012

We stayed here last week while in town for a conference. We stayed in the Rimrock resort last time and found the room to be comparable in newness. Reason we switched hotels was because we have a 1 year old and I did not want to pack her in the car everytime we wanted to go out which you need to do at the Rimrock as its up on a huge hill with no sidewalks for strollers. It was a 10-15 minute walk to downtown with sidewalks and you can get there going through the residential areas and is a nice walk. Hotel has three places to eat which was nice and the Keg is one block away and across the road is a liquer store at the Voyaguer hotel. Rooftop hot tub outdoors with great mountain view was the highlight. Busy on friday night. They even have a bouncer there and camera. During the weekday and during the daytime hours we were the only ones in it and no bouncer. Indoor pool and hot tub are good too but not as hot I'd say 101F while the outdoor hot tub was around 104-105F. No fitness room. Rooms were nice clean and ours had a huge balcony. Free wireless internet which the big fancy hotels charge you for. Rooms got cleaned around 4pm everyday. Biggest thing we noticed was you can hear people in the hallways very clearly. Parking was fine they have indoor and outdoor. There is an arcade and boardgames at the Den pub which is very nice and has a warm fireplace. I would stay here again for sure. Just let them know if you need a quite located room. They seem to keep different types in different areas of the hotel.

  • Stayed: March 2012, travelled on business
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1  Thank Doug P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2012

OK, this hotel will force you to consider what's most important to you. We booked a hotwire/expedia package which included hotel (3 n), airfare from Toronto and rental car (4 d) for about C$1200 pp. All of the pieces of the package had some challenges: Air Canada's labour problems added a 5-hr layover. The Dollar Rental Car people at Calgary airport claimed my credit card insurance coverage did not apply to packages (an email to the bank confirmed this was not the case and Dollar reluctantly refunded my insurance add-on later). This hotel is at the far end of the Banff Ave. 'strip' and is about a 20-min walk into the main part of town. Our 'upgraded' (+$15/n) 2-queen bed room with bar fridge faced the mountains with a large balcony and was a few steps away from the superb hot tub. The beds were new and the bathroom has been remodelled. Other plusses: free Wifi, free parking and cheap long-distance calls. So far, so good. The general furnishings/public areas are dated/worn and the place really is a maze. Take bread crumbs with you to find your way back to your room. We did not eat in the restaurant after hearing some British guests complain that breakfast was over-priced and 'rubbish'. (Canadians may want to locate the almost-invisible Tim Hortons on the edge of town). Sound-proofing is minimal; all corridor noise will find its way into your room. Bring earplugs. In town, we ate at Chaya's for great informal Asian fare and the Coyote Grill for a special night out which was superb. The Elk & Oarsman (Banff Ave. second floor) was great for catching up on hockey and having a few beers.

Room Tip: Upgraded room is probably worth it (Queen beds; get a room close to the 3/F hot tub)
  • Stayed: March 2012, travelled with family
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5  Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inns_of_Banff_GM, General Manager at Inns Of Banff, responded to this reviewResponded 23 March 2012

The hotel is a 15 - 20 minute walk to downtown however, hotel guests receive a free "Roam" bus pass allowing them a great option if they don't want to walk or stress over parking downtown.
Our breakfast prices are very competitive and options include an all inclusive buffet, or menu service.
This guest is correct, we offer complimentary Wi-Fi, parking and local calls.

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Reviewed 18 March 2012

My sister and I came up for a wedding that we were booked to work at. We picked this hotel because of the outside hot tub and inside pool area, for something to relax in while we had a few hours down time. We arrived mid afternoon and our check in was smooth. We received a two queen basic room, since we were only staying the one night, that's all we needed. Found the room no problem, however we quickly got into our bathing suits and headed to the indoor pool. We took about 20 mins trying to find it, because the sings were not clear where to go, and the THREE staff we asked along the way all told us different ways of getting there. We later figured out that the 1st and 3rd were directing us to the outside hot tub. Once we found the pool inside, we enjoyed our time there, being the only ones there. Afterwards we headed up to the outside hot tubs area and found it really nice, peaceful, amazing view and relaxing. This is the only reason I am giving it 2 stars instead of 1.

After spending the rest of the night out working, we came home at about 1 am exhausted, knowing we had to be up at about 630, hoping to get some sleep. It seemed the entire hotel was having a party. There were teenagers/early 20 year olds all over the parking lot/hallways. It was so loud. It died down a bit by about 2am, but then every 10 mins or so we'd hear music, or people running in the halls, or some other noise. By about 4 am, we finally were able to fall asleep, and at 415 am, we heard what sounded like someone getting shot or running straight into our wall, right at the heads of our beds (which was the hallway). At that point we both decided that there was no point in trying to sleep any longer, and showered, checked out and left. I have never been so disappointed in a hotel in my life. This hotel would be fine if it wasn't for the noise, but I will never again go near this place.

Room Tip: Find out if a team/bachelor/lette party is in the hotel, if so, RUN!
  • Stayed: February 2012, travelled on business
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7  Thank SaraB73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2012

We stayed here for a week-end and had a great time.

We read the reviews before we came and were somewhat unsure about the rooms and the layout of the hotel since there seemed to be complaints about everything being hard to find and that the hotel was dated.

The room was just fine and anyone who could not find there way around to the pools, hot tubs and restaurants needs to give their head a shake as everything is well signed and the longest distance for anything would involve a 5 minute walk.

The outdoor hot tub is huge and has a FANTASTIC view of the mountains!

We'll be back.

  • Stayed: March 2012, travelled as a couple
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2  Thank DeaconBrodie276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2012

I stayed at the Inns of Banff to attend a conference held there. I would not choose to stay there again, especially if traveling for pleasure. The rooms were spacious but poorly sound-proofed so that there was constant disturbance even from people walking up and down the hallways. The property is on the outskirts of downtown and so required a relatively long walk into downtown or travel by car; my colleagues and I didn't mind the walk, but many people might. The view from the windows was terrific - it's Banff, how could the views not be great? But there are many other hotels in a similar price range that would likely be more comfortable.

  • Stayed: May 2011, travelled on business
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3  Thank IntentToTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inns_of_Banff_GM, General Manager at Inns Of Banff, responded to this reviewResponded 11 March 2012

The hotel is about a 15 minute walk from the downtown area and as this guest indicates, many people enjoy this scenic walk. The hotel provides complimentary bus passes for those guests who do not want to walk or drive themselves.

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