We had fun at the kid zone and pool, although the pool hours were less than what we anticipated. My problem was with the cleanliness of our room. I moved the bed to accommodate my playpen and revealed a dirt/hair elastic/mess pile against the wall. No big deal, I don't think hotels move the beds to vaccuum so I was not concerned. Then the mes stayed there the whole time! I didn't let my child play in there and felt grossed out. I don't know what the cleaning crew did when they came, but I had to call and ask for towels.
The place was FREEZING when we arrived and even with the heat cranked and the fire on, it took hours to heat up. Not a big deal, unless you have a kid who needs to nap in the bedroom where there are no heat vents.
Other than that we had a great time. My sister had the unit beside us and her dishwasher didn't work. I wrote the hotel to express my concerns and never heard back. I think that frustrated me more than the mess.
- Official Description (provided by the hotel):
- Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 Giant indoor waterslides, swimming pool, kiddie pool,outdoor hot tub, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Freeinternet kiosk, free local calls and free parking. ... more less
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- Also Known As:
- Douglas Fir Resort & Chalets Hotel Banff
- Douglas Fir Resort And Chalets
- Douglas Fir Hotel Chalets
- Douglas Fir Banff