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“excellent family place”

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Douglas Fir Resort & Chalets
Ranked #27 of 33 Hotels in Banff
Calgary, Canada
Level 5 Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“excellent family place”
Reviewed 14 February 2012

We recently stayed at the Douglas Fir Resort in Banff (Feb 2012). It was our first experience at this hotel, although we have been eyeing it for awhile. We got a great opportunity to stay there for two nights on a last minute price drop on the website page. We are a family of five with kids aged 9, 7, and 3. This is a great hotel for ages up to 12 because of the huge indoor playground. This place entertained for hours. The water slides have a limited window of usage but a lot of fun regardless. The other pool is a great option if you don't want screaming kids in the background, but it is not located in the same area so if you do have kids, it is one option or the other. Fitness room is adequate and there is a games room for the video buff.
The room we stayed in was a loft in lodge room. Who knew that stairs in the room would entertain the kids that much! The kids stayed upstairs and it was great having a real fireplace to warm up the place. We didn't give five stars cause there were some glitches along the way. Room keys would not work properly, and the decor was only okay. We had a puddle of water from the radiator which they never fixed during our stay. Other than that, service was excellent and we had a great stay. FYI-your room key acts as a free bus pass if you don't want to deal with parking downtown and the indoor parking onsite was a bonus in winter.

All in all, our kids had a blast and with mountainous views right outside your bedroom, who can complain. I would definitely recommend this resort but wait for a special that makes it worth the expense. It is Banff, so everything is expensive. The resort wasn't five star, but the memories are.

  • Stayed February 2012, travelled with family
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Helpful?
1 Thank sheahan73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review, 16 February 2012
Thank you for taking the time to provide feedback on your recent stay with us. It’s fantastic to hear everyone enjoyed our two giant indoor waterslides and kiddie’s playzone. We have a number of great promotions throughout the year! You can stay connected with us through our Facebook page, Twitter account and e-mail list for all the latest information on our best prices! We’re delighted to be a part of your family memories and we hope to be part of them once again in the near future.
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Traveller tips help you choose the right room.   Room tips (181)
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English first
Legal, Canada
Level 6 Contributor
165 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 13 February 2012

Douglas Fir Resort is set up well for families. The rooms are cozy with wood fireplaces and plenty of wood to burn. The kids liked the murphy bed in the living room while we have a nice private room. Although the cabin was older, it was well maintained and the kitchen was full equipped. The waterslides are lots of fun and the hot tub was a great place for parents. The store that is attached to the facility made for quick snack runs after supper. I would definitely stay here again in the future. We got a good mid-week rate. My only complaint is that I find this place a little too expensive on weekends and if I am out all day and just looking for a place to sleep there are cheaper places in Banff.

  • Stayed February 2012, travelled with family
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Helpful?
2 Thank JeannieSmallTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review, 16 February 2012
Thank you for your wonderful review. We have a number of rooms and condos which provide private bedrooms for that much needed quiet time you deserve while on vacation (especially after a busy day on our waterslides!). We certainly have a lot of added value when it comes to our resort; with fully equipped kitchens which help families save, free firewood, free wireless internet, free and unlimited access to the town shuttle bus, free parking and not to mention our waterslides, private guest pool, hot tubs, saunas, steam rooms and giant indoor playzone which are all free of use to guests staying with us! When it comes to price, we have a number of great promotions throughout the year. You can stay connected with us through our Facebook page, Twitter account and e-mail list for all the latest information on our best prices! We look forward to welcoming you back to stay with us.
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Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 February 2012

From booking the reservation to checking out was a great expierence. Everything was so easy with the website when I booked our condo. Also on the day before we checked in I found out our dog sitter couldnt make it, I called to see if we could get a condo the was Pet Friendly and they helped me out right away. When we arrived early the we really accomadating us with an early check in. They helped me booked trips around the town of banff. Overerall everything was great. I found it to be like checking into a home away from home. The pet friendly condo didnt even seem like previous pets had stayed there, everything was so clean and comfy. I was coming down with a cold on our way to banff, and it had really taken over when I arrived. Even though I was sick I still had a great time, I honestly think it was cause I was really comforatable in our room, and was able to rest and relax Everytime I go to Banff I will be staying here.

Room Tip: Pet Friendly Condo
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  • Stayed January 2012, travelled as a couple
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Helpful?
2 Thank KCharles04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review, 16 February 2012
Thank you so much for taking the time to provide your great feedback. It’s fantastic to hear how ‘at home’ you felt during your stay with us. With our cosy rooms, fireplaces and fully equipped kitchen, we pride ourselves on being your ‘home away from home’. We are extremely pleased to hear how our staff went above and beyond to accommodate your every need and we will be sure to pass on your wonderful comments. Thank you again, we hope to see you again soon!
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Edmonton, Canada
Level 6 Contributor
161 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 6 February 2012

This is our second visit to this location. There is plenty to do to keep your family busy within the resort alone, from the play area to the waterslides. It's a quiet location, and yet close to the townsite. The loft we stayed in was spacious, very clean and had a gorgeous view. It was also nice to have a kitchen to do your own cooking. We also found the staff to be prompt and friendly and they do their best to address any need that arises.

The minor drawbacks we noticed was that some of the beds seemed a bit hard and that the upper floor of the loft was very warm. However, for all the other perks we got, it was a trade-off we could handle, especially for the price we paid.

We will be back to stay here with with our family again when we come to Banff.

Room Tip: Lofts are great, but be aware the upper floor will be quite warm. If you choose a loft, be sure it...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MFamilyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review, 8 February 2012
Thank you so much for your great review and for choosing to stay with us time and again. Between our newly renovated waterslides, giant indoor playzone, private guest pool and acres of space, there is certainly enough to keep a family busy. We will be sure to pass on your lovely comments to our staff and we look forward to welcoming you back soon.
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Calgary, Alberta, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 February 2012

We checked into the studio suite and were delighted with the accommodation. The room was exactly what we expected. The bed was very comfortable, the staff were all very friendly and accommodating. The view of the mountains was outstanding, nice to wake up to in the morning. Overall, we really enjoyed our stay and would recommend this resort to anyone

  • Stayed January 2012, travelled as a couple
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    • Rooms
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Helpful?
1 Thank Calvin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review, 8 February 2012
Thanks so much for your review, Calvin. We’re so pleased to hear your enjoyed your vacation week at the Douglas Fir Resort. We certainly do our upmost to ensure you receive a good night’s rest and our exclusive location on Tunnel Mt. means we have jaw dropping views everywhere you turn; not a bad start to your morning! We hope to see you again soon in the near future.
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Additional Information about Douglas Fir Resort & Chalets

Property: Douglas Fir Resort & Chalets
Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 33 Hotels in Banff
Price range (per night): $160 - $388
Hotel Class:3 star — Douglas Fir Resort & Chalets 3*
Number of rooms: 130
Official Description (provided by the hotel):
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 Giant indoor waterslides, swimming pool, kiddie pool,outdoor hot tub, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Freeinternet kiosk, free local calls and free parking. ... more   less 
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Also Known As:
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Resort And Chalets
Douglas Fir Hotel Chalets
Douglas Fir Banff

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