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Reviews (1,784)
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All reviewsbanff international hotelgreat locationricky's restaurantunderground parkingloft roomthe main streetshops and restaurantsski buscentre of townfront desk staffhot tubmini fridgebeds were comfortableclose to downtownmountain viewlake louisesafeway
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38 - 43 of 1,784 reviews
Reviewed 4 weeks ago

Lovely hotel ,perfectly situated . Good value for money . Great food and friendly staff at Rickys on site all day grill . Rooms are spacious and clean. Free underground parking was super . Reception staff are friendly and very helpful ,as are the cleaning staff .Would definitely stay again .......................................................................
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  • Stayed: July 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jlewisjules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PursuitBanff, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 4 weeks ago

Thank you for sharing your experience at the Elk + Avenue. Your feedback on where we excelled is wonderful to know. We seek to make our accommodation as comfortable as possible for guests so it is good to know that you experienced great food and friendly staff at Ricky's, that you enjoyed the lovely design of the hotel, and that you found the room spacious and clean. We would love to welcome you back.

Warm Regards,

Daren Hill
Front Office Manager
Elk + Avenue Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Loved this hotel, felt traditional but modern. The room and facilities was a1 great location walk everywhere. Only criticism is hate paper cups and plastic glasses in our room. If not for this I would have given 5 stars. The bed was super comfy. We were on ground floor opposite an IGA grocery store. Very handy. Did not eat here so cannot review the other amenities.

Room Tip: We were on the ground floor and did not find the street noise too much
Stayed: July 2018, travelled as a couple
Thank rhondasixty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PursuitBanff, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 4 weeks ago

Thank you for sharing an engaged review on your stay. It is wonderful to know that you loved our hotel and in particular our beautiful rooms, helpful staff, and great location. We implemented paper cups for reasons of hygiene but we are investigating a sanitation system for room glasses and may soon make the decision to change to glass. Your feedback is most welcome and we hope you may visit us again.

Warm Regards,

Daren Hill
Front Office Manager
Elk + Avenue Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
22
Reviewed 12 July 2018

This is a newly refurbished hotel right on the main street in Banff.....Walkable to restaurants and shopping if so desired. There is easy access to public transportation and other options for touring around the Banff area

  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PursuitBanff, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 13 July 2018

Thank you for sharing your experience at the Elk + Avenue. It is great to hear your feedback on our fresh and stylish accommodations. We seek to provide great comfort to our guests and our location and stylish design are meant to be part of this fabric. I hope you will visit us again soon.

Warm Regards,

Daren Hill
Front Office Manager
Elk + Avenue Hotel

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A TripAdvisor Member
1
Reviewed 12 July 2018

Okay, air conditioner not working.Hotel clean and friendly staff. Hotel right in Banff attractions. Close to all amenities. Check in and out was quick and staff were well versed in their jobs. All areas I saw were clean.

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PursuitBanff, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 13 July 2018

Thank you for sharing your comments on your stay. We are happy to hear you found the staff so well-versed in their jobs and that this contributed to a comfortable stay. It is also nice to hear how clean you found the hotel. We will have A/C shortly. I hope you may visit us again.

Warm Regards,

Daren Hill
Front Office Manager
Elk + Avenue Hotel

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Reviewed 11 July 2018 via mobile

Very stylish hotel in keeping with its surroundings. Elegant lobby area, friendly reception staff. Bedroom was nicely decorated, poor view from window (Room 217). Earplugs on the bedside table are never a good sign. There was some people noise around 4am from outside and trains blowing horns. Free shuttle bus just outside the hotel for the Banff Gondola.

Stayed: July 2018, travelled as a couple
Thank Alison G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PursuitBanff, Front Office Manager at Elk + Avenue Hotel, responded to this reviewResponded 13 July 2018

Thank you for taking the time to review your stay. It is very nice to hear your perception of our hotel as stylish and I am glad the reception staff impressed you with their friendliness. Banff can be a lively town; therefore we provide the earplugs to those who may be sensitive to street noise. It would be our pleasure to welcome you back.

Warm Regards,

Daren Hill
Front Office Manager
Elk + Avenue Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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