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Reviewed 6 April 2018

For a newer hotel and all the hype about it, it's a letdown! We stayed there in March/April. We had the second to best suites in the building and were not impressed. We had a view of the side of the house which is in the middle of their courtyard.

The décor leaves something to be desired. The moose artwork is nice but that's about it. The little bit of marble in the bathroom does not make up for the poorly laid out room. The rain shower is attached to the side of the shower wall along with the handheld shower. And as others have stated, it's fine for someone shorter but a taller person would have issues.

The kitchenette could use some extra lighting - under the sink/cupboard area. They do have a toaster, dishes and utensils, kettle and one of those mini coffee machines (the pod type, not the Keurig kind). The coffee is AWFUL. Seriously! This hotel went cheap on a lot of items.

The fireplace is a nice touch but there's something wrong with it, every time it shuts off, it makes a big banging sound. But it was nice to have it going after a chilly day in the mountains.

As for the layout of establishment, all the rooms have doors to outside. You walk into the hotel, get your keep, and then step outside to head to your room. It's just an odd design the way the rooms are set up inside… there are better ways to utilize the space.

The Wi-Fi is absolutely awful! Do not tell me that it's the norm for the area because we know otherwise. If you can get on the Wi-Fi early when no one is up and about, it's tolerable but when folks are going about their day, it's a snail's pace if you can even get it to work. It's extremely frustrating for tech savvy folks like us.

As for the soundproofing, is there actually any? We could hear our neighbor's baby/toddler screaming its head off, the neighbors opening/closing doors, moving their chairs upstairs, etc.

There's a swimming pool on the 4th floor and two outdoor hot tubs, sauna, and a fire pit area. We did enjoy the hot tub and sauna - we had the roof top all to ourselves. It was nice!

However, for the price you pay for this spot, I'd recommend going elsewhere. We wouldn't return.

Suggestions: Offer fresh coffee or hot chocolate, and flavor infused water at the front lobby area. There are plenty of hotels that do this and it's a nice touch. It doesn't make up for the poor internet connections or soundproofing but those little touches make your establishment appear more inviting.

Room Tip: Pick the highest floor so you don't hear your neighbors.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Queenlisab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

Pro’s:
Awesome location! Walk to restaurants & shops.
Hotel has 2 hot pools, an indoor pool & fire pit.
Free transportation in town and to the Ski Mountains. You can purchase your lift tickets right at the hotel front desk!
Friendly, approachable staff.
We love the simple rustic/modern décor.
Restaurant on site.
Con:
The heating unit in our room, was either too cold or too hot. We just couldn't get it balanced which caused us to wake up every morning with a dry nose, mouth and headache. We recommend a small humidifier and aspirin to get you through the night. Otherwise everything else was so wonderful, we still have to give this hotel 5 stars!

  • Stayed: April 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank LW C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

Stayed here for two nights at the end of March. The location is really convenient to everything in town. The room was clean; my only complaint is that it was well below freezing out, and their rooms open up to the outside, so every time we wanted to leave our room we had to walk a considerable distance in the freezing cold to get to the main part of the hotel.
The hot pools on the upper pool were extremely relaxing with an amazing view, which is the main reason I booked this hotel! It didn't disappoint.
Overall, we enjoyed this hotel despite the cold walks from our room to the main lodge!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank londnlish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

Banff is a beautiful town but you won't find any 5-star resorts here. This hotel has all of the amenities you need. It's clean, everything is new, comfortable and practical. There is a large roof deck with hot tub, a pool, and a small gym. There is also a restaurant and indoor parking garage (helpful in this freezing weather). There is a small self-service laundry room as well. Our room was a one-bedroom with a pullout couch for the kids. It was more than enough space and there is even a small kitchenette that makes snacks and breakfast easier. It's also around the corner from a super market and walking distance (2 blocks) from all of the Main Street stores and restaurants. I don't think there is a better choice in Banff.

Room Tip: The higher the floor, the better the view
  • Stayed: April 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank TravelGeekGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

We were a big group and rented a few rooms, including a large suite. It was very comfortable, clean and spacious. Our suite had a nice balcony and area for some pre-drinks before a night out in Banff. Staff were really accommodating and we had a great stay.

  • Stayed: August 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Sadhbh O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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