We exchanged our studio in Cancyn for a 2 bedroom here at grand Mayan! I will focus my review on points not already covered in recent reviews:
1). Shuttle from airport was very slow waited over 30 min in hot bus to leave, the hotel is 10 min from airport! :(. Should of just paid the 150pesos for a cab.
2). Check in was slow. We said no to the "update breakfast". We said we did not want to do any tours or enjoy the golf or spa facilities! We were called once again said no and were not bothered again. It is a big discount but NOT worth 5 hours of my time. We did receive a corner 2bd room facing town with a partial view of ocean and beach. But in unit 3934 on the 9th floor you could still hear the buses backing up and the cars coming and going in the parking garage! They use the ocean view as an upgrade for attending the timeshare presentation! Do not expect to just check into an ocean view room, it likely won't happen. The beds in the room were harder than a rock. Not at all my preference and the beds did not seem to be new.
3). 2 days in a row the hot water was not working in the unit for several hours! I know this was due to on going construction on site. Very annoying! Maid service was usually twice a day but we never got the proper amount of towels and wash cloths... It was very strange maid service!
4). The common areas of the hotel are HOT no AC in lobby, elevator or hallways! We found this to be miserable and getting in the elevator was stepping into the sauna. We are used to humidity but this was unbearable. If anyone on the floor gets room service expect to smell it for 3 days +.
5). As others note there are many restaurant options in NV just a 10 min walk from hotel, but the concierge doesn't mention them at all when asked twice! We found the concierge useless!
6). Double check ALL items on your bill, can do it night before checkout but my checkout experience was still 25 min.
1). We had great service at ALL restaurants! Due to a generous Mayan credit we ate mostly at resort! we enjoyed all of our meals especially the fish market where the surf and turf was very good! Prices are high it's a resort, but we used our credit so we were not paying out of pocket.
2). The gym facili was nice and stocked with towels and water... Downside no AC!
3). Our room was overly spacious and we enjoyed the plunge pool on the patio!
4). Really enjoyed the MAyan Palace pool on the ocean. Activities were great and it was much less crowded than the grand Mayan pools with all the kids! Also enjoyed the snack bar at this pool as well!
5). The hotel had a Santander ATM which as a BoA customer saved me on fees and offered a better exchange rate than the exchange desk at the hotel.
Overall we had a reasonably nice stay just a few down points! Off resort we enjoyed the dolphin swim, and POr Que No dinner. We enjoyed the visit to PV but not sure we would return. Enjoyed Cabo as a destination more for better shopping and dining choices. If we were to return to PV, we would probably not return to the Grand Mayan as we would expect a higher end 4 or 5 star resort.
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- Also Known As:
- Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
- Wyndham Nuevo Vallarta
- Grand Mayan Resort Nuevo Vallarta
- Grand Mayan Puerto Vallarta