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“Nice resort but a few things were just not right!” 3 of 5 bubbles
Review of The Grand Mayan Nuevo Vallarta

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The Grand Mayan Nuevo Vallarta
Ranked #13 of 27 Hotels in Nuevo Vallarta
Certificate of Excellence
Westerville, Ohio
Level Contributor
124 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Nice resort but a few things were just not right!”
3 of 5 bubbles Reviewed 2 June 2012

We exchanged our studio in Cancyn for a 2 bedroom here at grand Mayan! I will focus my review on points not already covered in recent reviews:
The Bad:
1). Shuttle from airport was very slow waited over 30 min in hot bus to leave, the hotel is 10 min from airport! :(. Should of just paid the 150pesos for a cab.
2). Check in was slow. We said no to the "update breakfast". We said we did not want to do any tours or enjoy the golf or spa facilities! We were called once again said no and were not bothered again. It is a big discount but NOT worth 5 hours of my time. We did receive a corner 2bd room facing town with a partial view of ocean and beach. But in unit 3934 on the 9th floor you could still hear the buses backing up and the cars coming and going in the parking garage! They use the ocean view as an upgrade for attending the timeshare presentation! Do not expect to just check into an ocean view room, it likely won't happen. The beds in the room were harder than a rock. Not at all my preference and the beds did not seem to be new.
3). 2 days in a row the hot water was not working in the unit for several hours! I know this was due to on going construction on site. Very annoying! Maid service was usually twice a day but we never got the proper amount of towels and wash cloths... It was very strange maid service!
4). The common areas of the hotel are HOT no AC in lobby, elevator or hallways! We found this to be miserable and getting in the elevator was stepping into the sauna. We are used to humidity but this was unbearable. If anyone on the floor gets room service expect to smell it for 3 days +.
5). As others note there are many restaurant options in NV just a 10 min walk from hotel, but the concierge doesn't mention them at all when asked twice! We found the concierge useless!
6). Double check ALL items on your bill, can do it night before checkout but my checkout experience was still 25 min.

The Good:
1). We had great service at ALL restaurants! Due to a generous Mayan credit we ate mostly at resort! we enjoyed all of our meals especially the fish market where the surf and turf was very good! Prices are high it's a resort, but we used our credit so we were not paying out of pocket.
2). The gym facili was nice and stocked with towels and water... Downside no AC!
3). Our room was overly spacious and we enjoyed the plunge pool on the patio!
4). Really enjoyed the MAyan Palace pool on the ocean. Activities were great and it was much less crowded than the grand Mayan pools with all the kids! Also enjoyed the snack bar at this pool as well!
5). The hotel had a Santander ATM which as a BoA customer saved me on fees and offered a better exchange rate than the exchange desk at the hotel.

Overall we had a reasonably nice stay just a few down points! Off resort we enjoyed the dolphin swim, and POr Que No dinner. We enjoyed the visit to PV but not sure we would return. Enjoyed Cabo as a destination more for better shopping and dining choices. If we were to return to PV, we would probably not return to the Grand Mayan as we would expect a higher end 4 or 5 star resort.

Room Tip: It seems you have to attend the timeshare to get an ocean view room, otherwise ask for a corner room...
See more room tips
  • Stayed May 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank getmarshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,847 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (736)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Midland, Texas
Level Contributor
76 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 28 May 2012 via mobile

The lazy river is great to relax with family in a tube. It has waves too. Great pools and fabulous view when u arrive. Very gorgeous property and nice staff. Clean and safe always. I have been 3 years in a row

  • Stayed August 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Jeremy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, California
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 27 May 2012

Let me begin by saying that If I had children or if I were 20 years younger this would have gotten a better rating.
The positives:
*Great one bedroom suite. We moved several times along this vacation, no big deal. Our first room was NOT an ocean view HOWEVER very nicely decorated, clean and in mint condition. Our second room did have an Ocean view but was definitely in a less thanperfect condition.
*Several wonderful places to dine nearby.
* World class spa-one of the nicest ones I have been to-beautiful!
*Very cool lobby with HUGE Mayan statues
*Beautiful grounds
We went on this vacation via GROUPON-there was NO manditory sales presentation to go to HOWEVER it is really evident that you will get everyone really angry if you don't. The demeanor of our welcoming committee changed drastically when we had yet to set up a time to go to a presentation. We were planning on going to one because we were interested but we just wanted a little time to relax.
That being said...my negatives, in my opinion were:
*REALLLLLY LOUD all the time. There is no way of getting quiet time by the pool or beach. This is a kid friendly place with a party atmosphere great for some, not for me. if you like dance parties, American Disco and someone speaking "slang" over a loud speaker all day long you will love this place. If you go to the beach you will be assaulted by vendors all day long..
I was surprised that there wasn't one adults only pool.
* one towel station for a HUGE complex. Really inconvenient.
* This complex is growing , and it will be under construction for at least one more year. You cannot get away from the sound of a jack hammer and such-

I am being perfectly honest: I believe the above situation was a catalyst for us to PURCHASE at the Luxxe...which I am really happy about-so there are more reviews for this particular vacation. This review reflects our stay at the Grand Mayan which was from Saturday to Wednesday.

Room Tip: Make sure that if you say you will go to a presentation, tell them you want an upgraded room
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  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Getbackjojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
111 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 27 May 2012

The hotel grounds were beautiful, pool and swim up bars were great too. The lazy river is probably the best feature of the hotel, you can take your happy hour drinks on innertubes and slowly float around. We spent hours every day on there. The food was average, we ate at all the restaurants and all agreed the quality could have been better. All staff were happy and very helpful - rooms were huge and cleaned extremely well.
Now for the bad - If you went there and didn't sign up for the timeshare presentation expect bad service, crappy town facing room and to be treated like a number. If you can suffer through the most annoying timeshare presentation of your life and can deal with being treated like dirt when you say no to $96,000 then they give you $500, beautiful room and huge discounts on tours. Besides the timeshare deal great time!

Room Tip: Suffer through the timeshare deal and get an ocean view
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  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 May 2012

Just got back from spending a week at the Grand Mayan. Had a two bedroom suite and the room was great. We didn't get an ocean or pool view, but we also spent most of the day by the pool.
The pools are terrific. From the pools, the lazy river, the wave pools and water slide it was a great time.

Room Tip: If you can get an even numbered room it will have a better view. But all being said everything was a...
See more room tips
  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank boonerdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Mayan Nuevo Vallarta

Property: The Grand Mayan Nuevo Vallarta
Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
Hotel Class:4.5 star — The Grand Mayan Nuevo Vallarta 4.5*
Number of rooms: 795
Reservation Options:
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta

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