This property is typical of all the Grupo Maya Hotels. Very grandiose design externally but extraordinarily poor interior design. The Nuevo Vallarta campus is now full of lush greenery and no longer resembles the bomb site it did two years ago. But this means that all rooms on floors 1-3 are completely blocked by dense vegetation and have no view at all. The entrance lobby remains totally dark, presumably to enhance the feeling of a Mayan temple with 30 foot high black marble statues but these are actually very easy to trip over when one enters from the sunlight. Check in is reasonably efficient provided you do not want an ocean view room-- which are now completely blocked by Grand Luxxe owners on 4 week stays and for whom the Grupo Maya has not yet completed their accomodation. As Luxxe owners can book 8 months in advance they have a 2 month advantage over mere Grand Mayan owners or RCI exchange guests. Nobody wants to be on the "golf view" side of the hotel as most of the rooms either face the multi story parking garage and laundry and only very few have a partial view of a muddy pond and glimpse of the golf course over the roof of the golf clubhouse. Apart from the ghastly "artwork" on the walls, the suites are well furnished and bright and clean. But the kitchen facilities are totally inadequate. There is a very old fashioned 4 burner electric stove which is very slow to heat up and a microwave oven. However, no microwaveable dishes or casseroles are provided so the microwave is essentially useless for anything but a cup of water. While there is a coffee maker, there is no electric kettle (and of course no teapot) and as every tea drinker knows you cannot make tea in something that has been used for coffee.
The bathrooms are very elaborate but again impractical-- how does one wash in a wash basin that does not have a plug for the drain, especially when the tap is a tall goose neck over the centre which cannot be swivelled? Privacy in the toilet? Forget it as the toilet door is lightly frosted glass which instantly becomes transparent when the light is switched on.
If you want to read in bed you would be well advised to bring some high powered light bulbs with you, or a porable reading light as the bedroom lighting is very poor
Water supply in the hotel is good and we never have problems drinking it, despite their efforts to get you to buy bottled water (for which they charge heavily whether you use it or not).
We wanted the water charge removed when we checked out and we wanted our 10% discount on restaurant/bar charges as promised for doing one of their interminable "presentations" (read: high pressure sales pitch to get you to upgrade), this resulted in lengthy consultations with numerous staff and lists and the whole check out process took more than three quarters of an hour. Fortunately, we did not have a plane to catch!
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- Also Known As:
- Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
- Wyndham Nuevo Vallarta
- Grand Mayan Resort Nuevo Vallarta
- Grand Mayan Puerto Vallarta