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Reviewed 20 October 2018 via mobile

We stayed for 5 nights, 6 days and I’ll say I won’t return. The food was mediocre at best. They are good at desserts and breakfast but snacks and dinner need help! The staff was very friendly, though. Great staff! The spa was top notch along with the pools. We had great service with our Greyline/Costco rep, named Alex. The food and places he recommended in the city were top notch. The Blue Shrimp restaurant is fantastic!!! Our room smelled of mold and when we pulled up the wood tile we found mold! Yuck!!!! After we checked in (and we saw this happen to numerous couples throughout the week) there are employees who apply somewhat high pressure tactics to try to get you to tour commonly owned properties and become “members”. That’s total BS to me especially on vacation. Overall, a mixed bag.

Date of stay: October 2018
Thank Csand2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams V, Econcierge and Social Media Coordinator at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 20 October 2018

Dear guest,

Thank you for taking the time to share such a detailed overview of your stay. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.

It is with great regret that we read comments about some issues that you, unfortunately, experienced during your recent stay with us. We hope you accept our sincerest apologies. The areas you have mentioned are currently under review by the Department Managers. Please contact us at econcierge.drevm@dreamsresorts.com with more details of your stay to be able on taking the right actions to prevent occurrences like this to happen in the future.

All comments from our guests are important to us, as feedback gives us the opportunity to improve and offer our guests remarkable experiences.

We look forward to hearing from you and we hope your trust in us can be restored so we can have the honor in welcoming you back in the near future.

Warm regards,

Irma Díaz,
Econcierge and Social Media Coordinator.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2018

Room was ocean view as asked for. Liked the little cubby for room service to put dirty dishes and not be disturbed from inside room. Great roomy space with tub and jacuzzi balcony. We used every inch of property

Mateo was warm personable and helpful from day one seeking us out til we left! He is a true gem

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank Camille H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams V, Econcierge and Social Media Coordinator at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 20 October 2018

Dear guest,

Thank you for taking the time to write an overview of your stay with us, we are happy to learn that your stay was good and that you enjoyed our accommodations, as is our practice, I will convey Mateo and the rest of our team your kind comments to keep them motivated on providing great experiences to our guests.

We look forward to having the pleasure to host you in the near future.

Warm regards,

Irma Díaz
Econcierge and Social Media Coordinator.

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Reviewed 19 October 2018

It was a wonderful experience the place was nice, the rooms were nice and clean all the staff was very welcoming ...first time inPuerto Vallarta and it was great !!! Special thanks to our BEST pool bar lady Anahi Iniguez make every drink keep coming and to Martin Hernandez w.c and Agustin Romero w.c they were in top of our delightful food service !!!Best time we will definitely go back

Room tip: ocean view rooms are great
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank lulumejia58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams V, Econcierge and Social Media Coordinator at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 20 October 2018

Dear guest,

We would like to thank you for choosing our resort as your host on your recent getaway to Nuevo Vallarta. It was a pleasure having you, and we appreciate that you have taken the time to share your experience on TripAdvisor.

We are very happy to learn that your birthday was a most pleasant one and that you were highly satisfied with our service. We strive to deliver memorable experiences to our valued guest. We appreciate your gracious comments here and have shared them with our team.

We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.

Warm regards,

Irma Díaz,
Econcierge and Social Media Coordinator.

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Reviewed 19 October 2018

This was my first time at an all-inclusive resort and it sure was nice. Good food. No reservations needed. Lots of activities (biking/beach yoga). Great pool. Fun stuff for kids to do. You are greeted at check-in with chilled champagne. Tight security. They have various shows each night... some decent, others ok if you had nothing else to do. Sometimes, we had better service than others and it took them a long time to clean out our food discard cabinet each day. All in all, though, a very nice place to spend time, if you are a big resort type person and want to indulge in some luxuries. No wristbands required! ps- they also have a huge list of tropical cocktails :) and tubs inside room and jacuzzis on every balcony, wow.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank AdventureGirl6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams V, Econcierge and Social Media Coordinator at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 19 October 2018

Dear Guest,

Many thanks for taking the time to leave your kind words and observations following your recent stay with us.

We are delighted that you enjoyed all the details that we take pride in offering to our guests. As is our regular practice, we were happy to share your lovely remarks with our team who take such pride in ensuring that all our guests only receive the very best service.

We look forward to the pleasure of having you back home in the near future.

Warm Regards,

Irma Díaz,
Econcierge and Social Media Coordinator.

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Reviewed 17 October 2018

Everyone was great In the World cafe Yodira Gomel, Regina Contreras, and Josue Cortes took great care of us every morning. And if we had questions or needed help Gerardo Cortes of the UVC staff was there for us with great information and ideas. I hope to get to go back ASAP!!!!

Room tip: The rooms on the upper floors have great views of the ocean
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank aswest102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams V, Econcierge and Social Media Coordinator at Dreams Villamagna Nuevo Vallarta, responded to this reviewResponded 18 October 2018

Dear Guest,

Thank you for posting such a great review of your recent stay at Dreams Villamagna. We will share your wonderful comments with the team, as we are certain that they will be glad to read such positive feedback.

We would be glad to have you back for another wonderful stay. Please feel free to contact us prior to your next visit at econcierge.drevm@dreamsresorts .com if you need any assistance prior arrival.

We look forward to having you back at Dreams Villamagne, your home away from home in Riviera Nayarit.

Warm regards,

Irma Díaz,
Econcierge and Social Media Coordinator.



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