Lovely beachfront hotel with terrific views, beach access and comfortable rooms. Private, raised grassy area surrounds pool. Easy access to sandy beach. Perfect for laying out and swimming. Walk to restaurants and bars.More
- Free Wifi
- Free Parking
Lovely beachfront hotel with terrific views, beach access and comfortable rooms. Private, raised grassy area surrounds pool. Easy access to sandy beach. Perfect for laying out and swimming. Walk to restaurants and bars.MoreShow less
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
I have been coming to the Hilton Garden Inn Boca del Rio for almost a year and the service has been nothing but exceptional. The staff is excellent, especially Atanacio from the breakfast buffet. He always goes above and beyond to make you feel comfortable and satisfied.
Thank you very much for your comment, we appreciate your time. Thank you for your preference! We will wait for you soon.
The Hilton Garden is the business class branch of the Hilton chain, of which I have stayed in excellent hotels around the world.
I chose this hotel mainly because I regularly go to Veracruz for business and I had never stayed at this property.
The hotel is small, the pool and beach areas do not use them however they are not spectacular.
The staff is very cordial and attentive what I liked very much and the most impressive are the rooms, large and spacious more than I expected to find.
The breakfasts are very good, the buffet very complete and the main thing is a great service from the staff.
I will be back very soon.
Thank you for taking a moment to share your experience. . We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Great location, the room was great. Clean. Nice pool and pool area. Great access straight on to the beach. Generally good standard and we'll presented communal areas. But the little things, to make this a 4 rating or higher are sadly missing. Only 2 elevators, very slow and random changes of direction. I've selected to go down to PB and the lift goes up to 4. No stairs alternative from the upper floors without using the undecorated, emergency exit stairs down to the first floor. Ordering ice for room delivery from reception and none turns up. Arriving at your room, after negotiating the random lift experience to find that both of your room key cards have been disabled a day before you are due to check out. How do you fix this? You guessed it, another adventure in the lifts to get back to reception.
Thank you for taking a moment to share your experience your comments are very important to us. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Check In to Check Out, No complaints - Karen, Andy, Fernanda & Linda are exceptional at the front desk. They can communicate in English (which isn't common in Veracruz), very polite - ready to always help and suggest good alternative restaurants to go eat. Karen, saved my life when she recommended Frogon du brazil restaurant (LoL). I never really had a need to eat out, thanks to the guys and chef at the restaurant. If you need good food & drinks- call out to Genesis, Tacio & Meribel at the Garden grill & bar.
However, I will like to mention that I experienced delays with the laundry pick up and delivery. Also, it is very pricey. This could be due to the fact that this service is outsourced and provided by a third party. Other than laundry delivery delays and pricing, I don't have any other concerns with this hotel. I will definitely visit Veracruz again and you sure can bet where I will stay.
P.S- Lots of hotels on the Boulevard, but you won't regret staying here, believe me!
Thank you four your feedback! Actually we did a change with the third party laundry service. Is really good to know about your experience.
Thak you for stay with us.
The lack of water pressure in the shower and the internet connection/speed issues drive this review down. The staff is friendly and tried to be helpful, but fell short in the delivery. I spend about 200 nights a year on the road, and try to avoid locations with these type of issues.
Thank you for your preference! We want to share you about the change in our internet service, we did an up grade and actually the service is great.
Will be a pleasure receive you again at Hilton Garden Inn Boca del Río.