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All reviews excellent service room service tasty food hot water breakfast buffet is three nights good size noel mercedes orozco exterior
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Reviewed 29 August 2018 via mobile

My girlfriend and I booked three nights in this hotel with a promo code from a conference. I have a Mision hotel in my hometown and was confident that our stay in Colima during our conference would be great. However, many unfortunate things happened with this hotel.

First, my GF had to call 4 times to make a reservation because some of the receptionists were not aware of the promo code given by the conference organizers and wanted to charge as regular hotel guests!

When we arrived to the hotel, we found out that our reservation was not in the system (we even showed them the confirmation email!). Many of the participants also had to wait several minutes to get a room.

When we finally were in our room, we saw that there was spilt water on the floor under our desk, the room had not phone (we called reception and room service with our cellphones), and the internet connection was really bad.

There were some good things. They had refreshing complementary drinks in the lobby, a good buffet, and a nice bathtub in the room. Also, the bed was comfortable.

Hopefully, some of the points can be fixed so people can enjoy a bit more the Mision quality.

Date of stay: August 2018
Trip type: Travelled on business
Thank wimblegon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorRegional, Manager at Mision Colima, responded to this reviewResponded 29 September 2018

Dear guest:

We appreciate you take the time to let uso know your coments, here at hotel Misión colima we are comited to make sure you have an excellent experience. We are working to have 100% the hotel.
He hope you give us the opportunity to serve you again.

Best regards,

MIGUEL A FLORES
Gerente General
Hotel Misión Colima

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2018

I spent three weeks in June at the hotel and would like to thank the people who work at the facility. The staff, like the front desk and Ernesto and Joel in the restaurant made my stay pleasant. The breakfast buffet is amazing, serving traditional Mexican dishes.

The rooms are old and in need of renovations. The A/C makes a lot of noise, vibrating the walls. The restaurant makes tasty dishes for lunch and dinner, however often it would take a very long time 30+ to get the meals.

Date of stay: June 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank eugeniai23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorRegional, Manager at Mision Colima, responded to this reviewResponded 3 August 2018

Dear guest:

Thank you very much for sharing your comments.
We are pleased to know our people made you feel comfortable in our hotel, you are the reason we are working for.

Best regards,


MIGUEL A FLORES
Gerente General
Hotel Misión Colima

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2018 via mobile

The worst hotel i have ever stayed at.
We booked two rooms for 3 nights.
Very old fashioned.
Still has actual keys to get into the room.
We walked into our room literally as soon as we walked in we noticed dirty sheets and pillow cases on the beds. The A/C was not working in one of the rooms. If got “fixed” still wasn’t working we had to get a fan.
The restroom and bathtub are disgusting, very dirty. We booked through hotels.com. Explained the situation. They basically did nothing to get us switched to another hotel. Only staying one night and we leave the next day since we arrived late and we cant leave until the AM.
DO NOT STAY HERE!!

Date of stay: July 2018
Trip type: Travelled with family
Thank Paola R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorRegional, Manager at Mision Colima, responded to this reviewResponded 3 August 2018

Dear guest:

Thank you very much for sharing your comments.
We are pleased to know our people made you feel comfortable in our hotel, you are the reason we are working for.
We are really sorry for the inconvenience with our room. We are working to improve our facilities

Best regards,

MIGUEL A FLORES
Gerente General
Hotel Misión Colima

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2018

Our room was not all that clean. The two towels were thread bare and ragged ended. The bottom bed sheet was not pulled to the top of the bed. We remade the bed properly. The bed side lamps would not work. On the bright side we enjoyed the breakfast buffet. All the staff treated us like we were staying at the Ritz! As a side note..There was a Tesla charging station in the small parking lot with maybe 4 chargers..Of course no teslas parked there just regular gas cars. The money spent on those chargers would have been better spent on new towels.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Oldgringo48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorRegional, Manager at Mision Colima, responded to this reviewResponded 22 February 2018

Dear guest:

We appreciate the time it took to send us your comments, we are working on improving to provide a better service.

Cordially

Miguel Flores
Manager Hotel Misión Colima

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Reviewed 21 January 2018

Recently I stayed at the Hotel Mision Colima for the sixth time in three years. I travel to Colima on business a couple of times a year, and the best part of the trip is staying at this hotel. It is quiet and tranquil with modern and comfortable accommodations. The staff are always friendly and helpful, and in the case of my most recent trip, Judith Orozco and Noel Zamora provided exemplary service.

Date of stay: January 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank ProfessorJWH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorRegional, Manager at Mision Colima, responded to this reviewResponded 11 February 2018

Dear guest:

We appreciate the time it took to send us your comments, we are glad to know that we meet your expectations, hoping you will give us a second chance.

Cordially

Miguel Flores
Manager Hotel Misión Colima

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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