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“Food was cold and service was terrible”
Review of El Artesano

El Artesano
Ranked #11 of 329 Restaurants in Aguascalientes
Certificate of Excellence
Cuisines: Mexican
Restaurant details
Reviewed 6 December 2016

Considering all of the good reviews of this place, I can't believe how awful our experience was. As soon as we walked in on a Thursday night, I just had a bad feeling. Why I didn't listen to myself, I don't know. During a 2.5 week trip to Mexico, with over 40 meals out - this was the only one that was truly terrible. We did not even finish our food - both my husband and I left at least half of our meals unfinished. The waitress seemed like she had no interest in serving us and our food was obviously not freshly prepared. My enchiladas were variously lukewarm and cold in places - I couldn't eat them. I went back to the hotel praying I wouldn't get food poisoning. Thankfully, I didn't, but it was a serious fear.

Perhaps this is more of a lunch place, but if that is the case they should just shutdown afterwards and not bother with a dinner service. It was pretty obvious to me that our food was leftover from being cooked much earlier in the day and they couldn't even be bothered to properly heat it up.

Worst of all... this was our Thanksgiving dinner.

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Thank Cairo19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 65 reviews

Reviewed 17 February 2015

Found the place while walking around Aguascalientes Downtown. Seems to be very recently opened. Arrive and time for lunch and was almost empty being Monday and a Little early for Mexico lunchtime. Place is nice, clean and with simple decoration. Service is very good, probably a family run business. But the real thing is food, althought the menu is quite simple, no more tan 15 soups and main dishes, this are very well cooked. Tried the Tortilla Soup following staff recommendation and it's really worthy. Local Chili sauces "salsas" are not to be missed. As son as you arrive they'll put on the table a real "Molcajete made chili sauce" which is Chili, Tomato, Onion and Salt blended over a Stone Mortar. For main dish I had the Tampiqueña Style Steak, a very complete dish which includes not spicy chili stripes (Rajas de poblano), Goat cheese quesadillas and guacamole. If for any reason you are in Aguascalientes, give the place a try. By the way, dinner menu is completely different, must visit again

Regards,

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Thank Ruben M
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Thank Leslie L
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Reviewed 3 weeks ago via mobile
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Thank fuerza_guerrera
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Reviewed 3 weeks ago via mobile
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Thank Nahomi A
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