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Reviewed 20 October 2017

Felt like they really cared about us having a good time from the moment we arrived. The room was just amazing. The bed was a memory foam bed that was super comfortable and felt brand new. (Always a concern when we are traveling) We had the bottom floor king size room that went right out to the main pool. AMAZING! Highly recommend you get this type of room. The mini bar was always stocked with some chips, soda, water and cans of beer. The only restaurant on the Seaside side of the resort is Driftwood. It was open for breakfast (which we never got around to eating) and lunch. Delicious kabobs, burgers, and other small bites. You can order as much as you want off of the menus. Yes, the portions are small but if you are a big eatter...order more than one thing! This should not be something people get upset about.....just order more. The variety and quality of food is top notch! We really enjoyed the Seafood Market for a quick breakfast, really never had a bad meal. The Sensimar side was just a quick 5-minute walk from the Seaside Suites or there are always golf carts running back and forth. The Sensimar side was much quieter and all of the Europeans stayed over there. I'm not sure why we are separated but it is quite obvious. They also have the beach over there. It is beautiful! They have created a little bay for wading, snorkeling, kayaking or paddleboarding. All those activities are free! The reef just outside of the bay they created is amazing! You can see as much there as you can if you paid for the snorkeling excursion. When we go back, we will bring our own gear though. They had pretty short hours. 9 - 4 and then it was all subject to the flag color. We took advantage of the couples massage by the ocean and it is something not to be missed. So relaxing. Not sure we were a fan of the water therapy part of it, hot room...cold room.....warm water.....cold water...ice water. We will pass on that next time. When we wanted to relax and just chill, we would find ourselves over on the Sensimar side. The 4 poster beds next to the pool with swim-up bar service was a perfect way to spend an afternoon. Then when we wanted a little party atmosphere that was always available at Seaside! Thursday in the pool was Foam Party!! Good times. Of course, Christopher needs a huge shout out for always making sure everyone was having a great time. He was up and doing activities with everyone all day then would keep the party going with some evening activities from 9 - 10:30. Yes, I know it sounds early but after drinking and being in the sun all day everyone was pretty pooped. Boccee ball, trivia contests, bingo, blackjack, karaoke, water volleyball, ping pong, crafts, cooking classes, tequila tasting - some of the activities offered. I would definitely recommend this resort to couples. A perfect week with my husband as we celebrated our 25th wedding anniversary.

Room tip: 1st floor with swim out access - Awesome!!
Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Jenae J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at El Dorado Seaside Suites, responded to this reviewResponded 21 October 2017

Dear Dakota,

We would like to thank you for choosing El Dorado Seaside Suites as your anniversary destination during your visit to Riviera Maya.

We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit.

We are already looking forward to host you again in the near future. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Alejandro Lopez
General Director
gm@eldoradoseasidesuites.com.mx
El Dorado Seaside Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017 via mobile

We arrived to the resort late at night. We didnt realize there were two lobbies and the one we arrived to was closed. Someone saw and there and quickly got us some help. The staff was all wonderful and so kind and very attentive. The resort is beautiful. Everything is in close walking distance, or if you dont feel like walking they have shuttles that run every 10 minutes. The resort is adults only and only has about 150 rooms. This was great for us, because it was more secluded. Unlike cancun, there arent many resorts that can be seen in the area. (Which was a good thing for us because we wanted a more secluded and quiet place). The restaurants are really yummy (the portions are very small so we would order two entrees). There are several bars as well. We loved the jacuzzi in our room and loved the infinity pool. Overall, everything was great. We can't wait to go back!

Date of stay: October 2017
Trip type: Travelled as a couple
Thank Dakota W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at El Dorado Seaside Suites, responded to this reviewResponded 21 October 2017

Dear Dakota,

Great to hear you had such an amazing honeymoon at El Dorado Seaside Suites.

Thank you for taking the time to write about our beautiful resort, we appreciate your kind comments about our facilities, food quality and especially the staff they are committed to exceed our guests’ expectations.

We are already looking forward to host you again in the near future. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Alejandro Lopez
General Director
gm@eldoradoseasidesuites.com.mx
El Dorado Seaside Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

This is the most beautiful resort I've ever been to . The staff was so accommendating and made us feel like royalty. They were constantly working hard to keep the place looking amazingly beautiful. Anything we asked for they were right there making it perfect. We will be back next year.

Date of stay: October 2017
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Tabetha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at El Dorado Seaside Suites, responded to this reviewResponded 21 October 2017

Dear Tabetha,

Thank you for taking the time to share your El Dorado Seaside Suites experience.

We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. It is wonderful to read that we met and exceeded your expectations.

We are already looking forward to host you again in the near future. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Alejandro Lopez
General Director
gm@eldoradoseasidesuites.com.mx
El Dorado Seaside Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

Located at 75 minutes from the Cancun International Airport, this 5* properties was amazing from start to end.
We've stayed at this resort from September 1st through Sept 11 2017,
Check in was very courteous (fresh towel and Champagne were distributed upon arrival) and fast, Information provided was clear and precise.
The lobby is Huge and beautiful and also relaxing, makes you feel like a king right from the start.
Baggage were handled by the bell boy and we were transported (on a golf cart) to our room. Lobby and room building are a distance from each other.
Rooms: Every room of the 2 building (building 6 & 7) have sea view...Also every room has a swim up (even if you are on the 4th floor (where we were) you have a swim up room.
The room are well maintained and a ll the amenities listed were present upon our arrival.
Room service is well done every day.
All a la carte restaurants are really good even the buffet is really good (no reservation required)
Grounds are well maintained by the gardeners
Beach: The beach is not one of the most beautiful one I've seen but you can swim into it without problems, but if you are going on the "sensimar" side (about 5-7 minutes walk) of the resort the beach there is really beautiful.
Plenty of chairs to sit on and the 2 valets there will do whatever possible to make your day a good one.
Entertainment: The Entertainment team is good and they are really imaginative about entertainment , at night live show are really good with a different music group every night.
Overall I was amazed by this resort would return there anytime.
Special Thanks to:
Cinthia - Hostess at the buffet at breakfast and lunch
Guadeloupe, Juan and Erbie - At the beach every morning they were preparing our Bali bed and it was ready when we arrived.
Anii - At the beach she were serving us with our favourite drinks.
Christophe, Eddy, Davis and Morna from the entertainment team THANK YOU with you guy our days passed so fast .

Date of stay: September 2017
1  Thank Belgazou47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at El Dorado Seaside Suites, responded to this reviewResponded 21 October 2017

Dear Guest,

Great to hear you had such an amazing vacations at El Dorado Seaside Suites.

Thank you for taking the time to write about our beautiful resort, we appreciate your kind comments about our facilities, food quality and especially thank you for mentioning the names of our staff, who exceed your expectations; the recognition is the best recompense to the daily effort.

We are already looking forward to host you again in the near future. Please do not hesitate to contact us directly, we will be more than glad to accommodate your requests.

Best regards,

Alejandro Lopez
General Director
gm@eldoradoseasidesuites.com.mx
El Dorado Seaside Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

***BEWARE OF SLIP AND FALL IN THE SUITES!!!!***
There is so very much to review here but I won't bore you with our absolutely AWFUL experience! We are actually repeat customers and WERE initially happy with this resort from 2014. Since their opening of the "new side", service and accommodations have been horrible! First and mot important, be careful of the temp and fans in your room - they are there to keep the condensation on the floor to a minimum so you don't SLIP AND FALL like my husband did on our last night there. While we were there, I had to see the "hotel doctor" and she informed us that just a few nights before, the owner himself and his wife were there and SHE had an incident with a slip and fall in their accommodations as well!!! WTH!!! This needs to be addressed and FIXED! Especially when your own wife experiences the same!!
Needless to say, my husband's slip and fall has resulted in numerous trips to the doctor as well as getting an orthopedic specialist involved.

When we were leaving the resort to fly home, a hotel representative met us at the airport to help us through the check-in process. During this time the Rep told us that Mr. Jose Luis Martinez (owner of Karisma Hotels) would give my husband a call to check on him. We are still waiting for that call..... more empty promises!!!! DO NOT WASTE YOUR TIME OR MONEY AT ANY KARISMA HOTEL/RESORT. THEY DO NOT CARE ABOUT YOU! And don't get me started on their hardcore sell for their timeshares!!!! Uugghh!!! I wish our honeymoon never even happened!! :(

Room tip: Maybe Sensimar is better - it used to be!
Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank mfrench1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at El Dorado Seaside Suites, responded to this reviewResponded 21 October 2017

Dear mfrench1986,

Thank you very much for your kind words described in your review of your recent stay in our facilities.

El Dorado Seaside Suites maintains the highest standard with security quality. Our facilities are always supervised and no irregularities were found. Your feedback is extremely valuable to us, as we strive to improve every day. We greatly appreciate your comments about aspects of our services that need attention into detail.

Please do not hesitate to contact the customer service department at customercare@karismamexico.com, therefore, your comments could be personally attended.

Kind Regards,

Alejandro Lopez
General Manager
gm@eldoradoseasidesuites.com.mx
El Dorado Seaside Suites Riviera Maya, a SPA Resort.

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