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“Fabulous”
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Excellent
62 reviews
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Overview
Holiday Rental House -
11 Bedrooms, 17 Bathrooms, Sleeps 30
Puerto Aventuras, Yucatan Peninsula

Reviews from our community

Excellent - based on 62 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
Tom D
2 reviews
“Fabulous”
Reviewed 2 January 2017 for a stay in December 2016

The house(s) perfect for our family. The staff absolutely excellent, flexible, professional and friendly. The food just great. The Concierge coordinated it all, including side trips, transportation, a quasi emergency trip to a doctors office, our every need.
It was the best of the best!!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raemae201...
Seattle, Washington
1 review
“Paradise!”
Reviewed 8 November 2016 for a stay in October 2016

This location is beautiful; the estate is right on the water. The house is absolutely incredible and the staff is even more so. The value for the service, hospitality and cleanliness way exceeded my expectations.

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alinatorb
Shoreline, Washington
Level 1 Contributor
3 reviews
3 hotel reviews
“EXCEPTIONAL”
Reviewed 4 November 2016 for a stay in October 2016

We were a group of 26 friends & spouses staying for a week to celebrate a recent marriage. When we arrived I was happy to see the villa looked even better in person! We were amazed by the accommodations but BLOWN AWAY by the service we received from Mimi and the entire staff. Mimi came by frequently to check on us and whenever we needed ANYTHING she was just a text away. She arranged transport, set up reservations, made recommendations, the list goes on and on. Cesar & Carlos our butlers were friendly, fun and accommodating to any requests we had big or small. We ate out for lunch twice and dinner twice, and by far the best meals we ate our entire trip were the ones prepared and served to us by the Chef and his staff. We were not even allowed to take a fork to the kitchen, they literally took care of EVERYTHING. Every morning we awoke to a spotless common area, no matter what condition it was left the night before. The rooms were cleaned to perfection every day, they even folded our clothes if they were left laying about! Each and every person always did everything with a smile, and we are forever grateful for the SUPERB service that we received during our stay. We had the time of our lives and cannot wait to return. Thank you Mimi, Cesar, Carlos and Staff. You are all truly amazing at what you do!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The service
Liked least: Nothing
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meghan C
1 review
“Absolutely amazing, such a great experience!”
Reviewed 19 October 2016 for a stay in October 2016

We stayed at Hacienda Del Mar,Puerto Aventuras with a smaller group. From the start to end the service was exceptional and a special thanks to Mimi our concierge at the property. She went above and beyond to make sure we had everything we needed. I would highly recommend this place to anyone looking for an amazing getaway!

Thanks again :)

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The pool
Liked least: Air Conditioning
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bando2174
Houston, Texas
1 review
“This was the most wonderful experience - home, staff, food, etc..”
Reviewed 7 September 2016 for a stay in August 2016

We took our entire family, children and grand children! We had such a wonderful time. The house is very lovely and spacious. Mimi, the concierge, was fun and most helpful in arranging, advising on everything we did. Loved her. Carlos, butler, took good care of us - making drinks and delicious breakfast drinks with all fresh fruit. He was fun and always pleasant. Martin and Esmeralda provided some of the best meals ever. The food was outstanding and the presentation was always to perfection. So sweet and accommodating. Mimi, Carlos, Martin, Esmeralda and Maria were all amazing and certainly made our stay at Hacienda Del Mar most enjoyable. We didn't want to leave!

The community was safe and friendly. Golf carts were a must for getting around and of course, the kids loved that.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Having the staff prepare the meals
Liked least: Honestly, I can't think of a thing.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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