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Reviewed 21 June 2018 via mobile

We stayed here in January and it was pure heaven on earth. 10 nights of luxury and relaxation.

Amazing staff, grounds, food, pools, rooms, atmosphere, cocktails, beach and location. We loved every second and cannot recommended this hotel enough.
If you are thinking of booking any excursions go and see the guys on the beach, they're really helpful and have some great deals.

Stayed: January 2018, travelled as a couple
4  Thank lmhigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at Sensimar Resort Riviera Maya, responded to this reviewResponded 21 June 2018

Dear lmhigh

Thank you for your review and kinds word, we appreciate the time taken to share your expeirences.

I am delighted to know you had an amazing Gourmet Inclusive stay with us and consider El Dorado Sensimar Riviera Maya to be worthy of a five star review.

Our goal is to provide our guests with world class accommodations and a unique vacation experience, so I am very happy knowing that you thoroughly enjoyed the time spend with us at El Dorado Sensimar Riviera Maya.

I look forward to hosting you again soon.

Best regards,
Alejandro López
General Director
gm@eldoradoseasidesuites.com.mx
El Dorado Sensimar Riviera Maya

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Reviewed 21 June 2018 via mobile

We have been here for 1 week and we are having so much fun. Today we done lizard making with Nicola and we would love to do it again. We enjoyed ocean fitness too with all the staff. Jesus, Jose, Adrian, brian, aranza and Karla. Thank you to everyone!!!

Stayed: June 2018, travelled as a couple
3  Thank Chazxl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at Sensimar Resort Riviera Maya, responded to this reviewResponded 21 June 2018

Dear Chazxl1

Thank you for your wonderful review of your experiences at El Dorado Sensimar Riviera Maya, it was a pleasure to host your vacation and we are very happy to hear that you have enjoyed your Karisma Experience.

There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned is having such a positive effect on your visit and they will be rewarded for their efforts.

Thank you again and we look forward to your next visit to the El Dorado Sensimar Riviera Maya


Best regards,
Alejandro López
General Director
gm@eldoradoseasidesuites.com.mx
El Dorado Sensimar Riviera Maya

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Reviewed 20 June 2018

This was my first trip to Cancun and it did NOT disappoint! The El Dorado Seaside Suites was a fabulous resort! The staff at this resort ALWAYS went above and beyond to make sure you were happy and had everything you need. The event staff of David, Gabo, Eddie and Sandy were Awesome!!! Even tho we had 3 full days of rain, they always made sure people were enjoying themselves and had things to do. and on the sunny days we always had things to do. They were all so personable and became friends of ours. It was sad to say good-bye to them when we left!! Our butlers, Mauricio, Moises and Aldo were awesome as well. Always making sure we had what we needed in our rooms and that we were happy. And I can't forget Angel the pool bartender!!!! The dining was Amazing! Great Food, great atmosphere and it was nice having different types of cuisine every night!! The grounds of the hotel were always spotless. Even on rainy days the staff was out cleaning things up and making sure it looked it's best. The spa was VERY enjoyable as well. Great service!!! Whether you want a vacation to just relax or to party or a little bit of both..... This resort covers it all and I would highly recommend it!

Room Tip: for a view of the ocean, make sure you are on the 5th or 6th floor
  • Stayed: June 2018, travelled with family
    • Location
    • Rooms
    • Service
5  Thank LisaSh0rt87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at Sensimar Resort Riviera Maya, responded to this reviewResponded 21 June 2018

Dear LisaSh0rt87

Thank you for such a wonderful review and for sharing your experiences with the Trip Advisor community. I’m sure your review will help many with future vacation choices.

It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.

We hope that El Dorado Sensimar Riviera Maya will be your preferred resort for your next visit to the Riviera Maya and Mexico.

Best regards,
Alejandro López
General Director
gm@eldoradoseasidesuites.com.mx
El Dorado Sensimar Riviera Maya

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Reviewed 20 June 2018 via mobile

When we arrived we were greeted with champagne and cold flannels. After checking in we were taken to our room by golf buggy.
The member of staff who took us to the room showed us the mini fridge and told us about the free room service which was really good. However he then stood and asked for a tip! We didn’t mind tipping the rest of the holiday however we had spent 13 hours traveling and was unsure where the pesos were and both of us were very tired. It just made us feel uncomfortable.
The room was dark like others have mentioned in their reviews they could do with a bit of an update and a large light in the middle. However we spent hardly any time in the room so it didn’t affect the holiday in anyway.
The holiday grounds are very well maintained and there is constantly men on the beach cleaning up the seaweed, who deserve a thank you. The beach does have sand bags that people have complained about but it kept the sea calm and and you could see the fish without a snorkel. Everyday we spent on the beach as there is no problem getting a sun bed. Unlike around the pools that don’t have many beds. However why would you want to be around a pool when you can look at the white sands and Caribbean Sea.
There’s a lot of restaurants to choose from we visited most of them and all did fabulous food. Mai casa on the other side was lovely decorated and did amazing steak.
We visited the spa which we thought was reasonable price after the concierge told us a few deals. The spa was modern and clean and we enjoyed having our massages on the beach listening to the sea.
We enjoyed the holiday so much and would love to return. One thing that made the holiday was the staff. Every member of staff said hola and made us feel welcome. A thank you to the waitress (didn’t get her name) on the beach near the life guard side whom everyday said hello and come with our drinks without asking. She would dance and seemed to really enjoy her job.
A real big thank you goes to Herberto at the beach bbq. Everyday we would go to the bbq for lunch and he was the best waiter and spoke to us about the trips we were going on and it was nice to hear about what he did on his day off. He also brought us some ‘special drinks’ across. It was a shame on the last day it was raining so we never got to thank him and say bye. The beach bbq was a good way to meet other guests.
I would definitely recommend this hotel to everyone. And don’t understand how people could rate it anything but excellent

Stayed: June 2018, travelled as a couple
3  Thank SteffB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at Sensimar Resort Riviera Maya, responded to this reviewResponded 21 June 2018

Dear SteffB1

Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive Experience.

Splendid experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered just this.

Thank you again for your review, and I look forward to hosting you here at El Dorado Sensimar Riviera Maya many times more in the future

Best regards,
Alejandro López
General Director
gm@eldoradoseasidesuites.com.mx
El Dorado Sensimar Riviera Maya

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Reviewed 19 June 2018 via mobile

We are currently at the resort and nearing the end of our 2 weeks holiday. the place is amazing and I only have positives for the staff, the food and the facilities. Klay talay and mia Casa on the new side were our absolute favs!
We had 5 full days of rain so definitely would rethink the time of year we come next time. The entertainment staff worked in overdrive to provide extra activities which was much appreciated.Those poor guys that work morning noon and night to shift the seaweed are wee souls! It does have a particularly nasty stench today and after all the storms.
Only negative for us was the beach, we realised it wasn't what we were expecting before we arrived after reading reviews and as big beach lovers this was the only wee disappointment.
We have had a smashing holiday but for the costs we paid, it was so much more expensive than other similar results we have visited.
Enjoy your time here,lt's very special!

Stayed: June 2018, travelled as a couple
5  Thank shellym13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Director General at Sensimar Resort Riviera Maya, responded to this reviewResponded 20 June 2018

Dear shellym13

Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience.

Splendid experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered just this.

Thank you again for your review, and I look forward to hosting you here at El Dorado Sensimar Riviera Maya many times more in the future.

Best regards,
Alejandro López
General Director
gm@eldoradoseasidesuites.com.mx
El Dorado Sensimar Riviera Maya

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