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Reviews (1,213)
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All reviewstower bmexican resortlobby areadaily activitiesplaya lindaflea markettowel artpool chairsall inclusive packagecity busmexican nationalstortillasactivity staffhaving funweather was perfectbuffet restaurantbeach volleyball
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8 - 13 of 1,213 reviews
Reviewed 2 April 2018

Our room upon arrival was situated right above the children’s pool plus the room next door was being repaired. The noise level was above anything we could tolerate. When asked to get moved, we were moved to the older part of the resort. Poorly maintained room with cracked tiles everywhere, a bathroom door that wouldn’t close tight, a badly damaged bathroom door, and the bed was hard and slumped in the middle. The view was much better tho and it was quieter. Got sick on the first night from drinking the water in the restaurant and spent the next several days in bed. The food was ok but nothing to write home about.

Stayed: February 2018
Thank Bonnie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this reviewResponded 2 April 2018

Dear Bonnie T,


We would like to thank you for taking the time to post a review about your stay. We deeply regret that you had these inconveniences during your stay. We will keep working hard to improve, and we can do that only with guest comments like yours. We are currently working on room renovations and hopefully we will have the opportunity to welcome you again in the future and see the changes...


Best Regards....

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

The resort is old and rundown but very clean. Shortage of chairs on the beach. Food was okay. Location was great. Staff friendly. Pool area was great. Nightly entertainment was in Spanish only. Met some nice people and had a good week.

  • Stayed: March 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Kathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this reviewResponded 30 March 2018

Dear Kathy C,


We would like to thank you for taking the time to write a review about your stay in "Fontán Ixtapa". We are glad to read that you enjoyed the food and service. Your comments about the entertainment and lounge chairs it help us to improve. We are remodeling completely the property, that is why we invite you to visit us once again in the future and see this changes...


Kind Regards....

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018 via mobile

We stayed at the Fontan Mar 1-8th. Everything was great. We stayed on the 5th floor and our room had a fridge, safe, and balcony with ocean view. The 2 buffets by the beach were the best. Great views of the ocean and never busy. The food was excellent, always fresh and hot. Great variety. Drinks were great.
Resort offers a free bike tour, approx 2hrs. It leaves the resort at 9am and was lots of fun. You ride on the sidewalk a little as you make your walk to a nice cement bike path.
The beach was great but there are not enough loungers or palapas or umbrellas. As long as you were up by 7:30am you could get one. Lots of loungers and umbrellas by pools.
The resort was very busy on Saturday because of Mexican families but this didn't bother us.
The beach was awesome for walking, 3km long. The ocean could be a little rough. We were in the ocean 5 of the 7 days and the 2 days we didn't go in, had very rough waves. Life guards would warn people if they went out too far, which is were good. Town is safe and it is right out front of the resort. It has lots of restaurants, stores and a market. Would go back to this resort.

Stayed: March 2018, travelled as a couple
3  Thank sjkachow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel C, Director de Relaciones Públicas at Hotel Fontan Ixtapa, responded to this reviewResponded 15 March 2018

Dear sjkachow,


We appreciate the time that you have taken to share your experience. We are really pleased to read comments like yours, it motivates us to keep working to provide you an excellent service. We are working on improvements, that is why it will be a pleasure to have you back....


Best Regards....

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018

from the time you check in with Dalia & Theresa & Miguel takes special care to get your bags to your room-you feel welcome. The resort is lovely-grounds are pristine. Staff is constantly cleaning from the chambermaids to young Christian taking care of the banos!(they deserve lots of tips!) Food was good- We loved our omelettes with " the works" breakfasts overlooking the ocean-service was wonderful. Our favourite dinner was with the pasta man-We chose our own-with lots of variety. Our go-to spot was the adults only pool-with swim up bar-be sure to try the signature drink-the Fontan! Location is central-go out the front to the left is Playa Linda with a great market -and crocodiles! and to the right-Ziwa-bus is 12-15 pesos and a great -fast ride! If you don't want to go far-markets and stores are right across the street. Be as lazy or busy as you want--Lay on an in- pool lounger - get a massage or go for a long walk on the beach-about 1 hour from one end to the other-don't forget Zumba at 11:00 to work off your breakfast. Fun times at 2:00-we learned how to make flowers from fruit and how to make 6 cocktails. Don't miss the al-a-cart restaurant. The handsome rec director- Giovanni- made our reservations for us. The recreation staff is wonderful-they will bike with you to the market if you're so inclined. Most importantly--don't miss the show from 6:10-6:40 every night-!We watched from our balcony- The most beautiful sunset we have ever seen!!!!

  • Stayed: February 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank di P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel C, Public Relations Manager at Hotel Fontan Ixtapa, responded to this reviewResponded 15 March 2018

Dear guest,

Thank you for taking the time to share your experience. We are glad to read that you enjoy your stay. Comments like yours are very important for us. Our main purpose is to make you feel like home. We are working on room renovations and we hope to have you back in the future...

Best Regards...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2018

Needed Server around pool área more umbrellas bottle water or big container for filling up but staff was friendly and helpful cenor giovanny was very helpful and friendly i would rate 8 outof 10 !!!!!

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank aschartrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miguel C, Public Relations Manager at Hotel Fontan Ixtapa, responded to this reviewResponded 8 March 2018

Dear guest,

We would like to thank you for your visit and for taking the time to post a review about your stay. Certainly, comments like your it help us to improve. I will let my partner Giovany know about his good service.

We are working on renovations and we hope to have you back in the near future...

Best Regards...

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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