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Lowest prices for your stay
AU$115
Fully refundable before Fri, 29 Mar
Breakfast included
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Reviewed 16 September 2016 via mobile

Our stay with Hotel Baruk Teleferico y Mina exceeded our expectations. The courteous staff and breath taking views contributed to a relaxing weekend in the beautiful city of Zacatecas. The rooms were well kept and very spacious. The hotel couldn't be in a more desirable area; it is near all of Zacatecas' main attractions. I would highly recommend this hotel for your next visit.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank mrtejeda66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2016 via mobile

We arrived for the folkloradia in July 2016,when we arrived we had to wait already 1 hour before getting our rooms. For breakfast the other morning,we were seated in some kind of "school cantine" with very poor service and not a lot of food varities... we were a bit treated as 3rd class students...a shame!!!!
For the rest: the rooms are ok,but we had to sleep with 5 persons in 2 beds (140 cm large) and the 5th person got a camping matraze on the floor... that's not 5 stars, that's really a shame for the hotel... then, the shower was clogged,the toilet was clogged and we had no warm water the first 2 days. Also the fitness room is very very small and you have 3 machines for cardio and some free weights and that's it.... I think this hotel is only 2 stars not more and not worth the money...even the manager of the hotel was not able to solve any problem to provide us a minimum of comfort!!! I will definitly not recommend this hotel if you come to zacatecas !

Date of stay: July 2016
Trip type: Travelled on business
1  Thank Odin-1988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Baruk H, Ecommerce Baruk at Hotel Baruk Teleferico y Mina Zacatecas, responded to this reviewResponded 3 September 2016


Greetings from beautiful Zacatecas and thank you for sharing your valuable feedback with other travelers!

At Hotel Baruk Teleferico y Mina we work hard every day to provide the best service and product quality to ensure every client leaves with a great impression, so we are constant in the refinement of our product. There are always areas to improve, and thanks to your valuable feedback we are able to identify those areas in which we need to focus on. Thank you for bringing those details to our attention, we will work on them.

We are look forward to welcoming you back to ensure a better experience.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2016 via mobile

no warm water, toilets are blocked, no organisation the hotel is lying such a bad hotel i have never been before to a place where they wer so unfriendly

they don't even understand english so you better have to learn spanish before you come here

Date of stay: July 2016
Trip type: Travelled with friends
Thank 531antoinetteh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Baruk H, Ecommerce Baruk at Hotel Baruk Teleferico y Mina Zacatecas, responded to this reviewResponded 3 September 2016



At Hotel Baruk Teleferico y Mina we work hard every day to provide the best service and product quality to ensure every client leaves with a great impression, so we are constant in the refinement of our product. There are always areas to improve, and thanks to your valuable feedback we are able to identify those areas in which we need to focus on. Thank you for bringing those details to our attention, we will work on them.

We are look forward to welcoming you back to ensure a better experience.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2016

The service at this hotel was the worst, and is not at all representative of the hospitable and friendly people of Zacatecas. The view is nice, but not worth having to put up with the faces of clearly unhappy people who work at this hotel. The hotel is also FLOODED with Mexican Federal Police who apparently shares the same space as this hotel and who apparently house these people as well... the whole thing was quite strange. The Federal Police, carrying their massive machine guns, did not give me a feeling of comfort or tranquility as I'm walking by them with my two year old son.

The housekeeper did not clean our room, they just simply forgot.
The service at the hotel restaurant was hoooorrrrible, and even though breakfast buffet is from 6am to 10:30am, they don't have all the food out until around 10. So if you are there at 8am, forget about having bread, or many of the foods they have "planned" to offer. I didn't have my wallet and wanted to order food for my son who was starving, while my husband was in the city. The restaurant workers refused to serve me anything since I couldn't pay for it even though I was a guest at the hotel. The looked at me and questioned me as I was just trying to eat for free and leave without paying.

The rooms are noisy, smelly, and the curtains didn't close so the fluorescent light that they would turn on at night would light up our room at night.

I absolutely love Zacatecas, I will definitely be back but I refuse to ever come back to this hotel. NO THANKS! They should learn about customer service from local restaurants and the local people.

Date of stay: May 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank merceditas1010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Baruk H, Ecommerce Hoteles Baruk at Hotel Baruk Teleferico y Mina Zacatecas, responded to this reviewResponded 18 May 2016

Dear merceditas1010,

Greetings from beautiful Zacatecas and thank you for sharing your valuable feedback with other travelers!

At Hotel Baruk Teleferico y Mina we work hard every day to provide the best service and product quality to ensure every client leaves with a great impression, so we are constant in the refinement of our product. There are always areas to improve, and thanks to your valuable feedback we are able to identify those areas in which we need to focus on. Thank you for bringing those details to our attention, we will work on them.

We are look forward to welcoming you back to ensure a better experience.

Regards,

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Reviewed 18 August 2015

The time to check in and check out was out of the record nearly 2 hours to check in and then almost 45 min to allow the check out.
on the shower the drainage was clogged.
restaurant room service so slow, almost an hour of delay.

Date of stay: August 2015
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank rodolfosaida
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Baruk H, Ecommerce Baruk at Hotel Baruk Teleferico y Mina Zacatecas, responded to this reviewResponded 25 August 2015

Thank you very much for sharing with us how much you have enjoyed your stay at Hotel Baruk Teleférico y Mina.

Thank again for your kind comments.

Report response as inappropriate
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