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Sanjayshah80
Ruislip, United Kingdom

The overall experience was mediocre - Please think twice about booking here.

2.0 of 5 bubblesReviewed 14 May 2024
I'm new to writing reviews. Having travelled much of the world and having stayed in some spectacular hotels, we (myself, my wife and two children) were expecting something exceptional at the Banyan Tree in Phuket. What we got was something mediocre. The resort itself, the buildings etc have the wow factor, but where this resort fell foul of all expectations was the overall service.
I urge the management of this hotel to pay attention to service and attention to detail, your guests will never forget it.
Furthermore, as a management team, make yourselves more prominent/ visible around the resort, listen to your guests and take on board their feedback. You'll be surprised how special a guest feels if they are speaking to the hotel manager.
I'm put off returning and also tell friends and family that this is not a hotel to go to.
If Banyan Tree want some constructive feedback and understand where they are likely going wrong, please feel free to get in touch.
Date of stay: April 2024
Trip type: Travelled with family
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucky Den-Cee Udasco, Other at Banyan Tree Phuket, responded to this review
Responded 19 May 2024
Dear Sanjayshah2020,

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments regarding our service and management visibility are invaluable, and we are committed to making improvements. We would greatly appreciate the opportunity to discuss your concerns in more detail and learn from your experience. Your insights will help us enhance our guest experience. Thank you for staying with us and for your constructive feedback.

Best Regards,
Banyan Tree Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      All reviews double pool villa signature pool water court saffron restaurant outdoor bath buggy service villa bbq villa host golf club in villa dining spa sanctuary spa pool our honeymoon overlooking the lagoon main pool cold towels laguna complex
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      Reviewed 13 May 2024

      I visited with my husband on our honeymoon. I travel often, and the friendliness of the Banyan Tree staff is the best in the world. I have various allergies. That's why I'm very nervous when I travel, and I make a lot of personal effort to prepare for various events. It's hard for others to take good care of me. However, I was very impressed that the staff at Banyan Tree took care of my allergies as carefully as their family. In particular, when I asked about my allergies at the lunch cafe, the staff member at the counter quickly rushed to our table. And, he actually checked the food on his plate, which was really cool. Of course, most of the staff I met in various other spaces were friendly, so the image was very good. And the best of them all was Nadia, who was in charge of our accommodations. She had a lot to be thankful for. When things broke in the accommodation, when a very large bee appeared, when we lost our personal umbrella, he appeared like a hero and helped us whenever we were in trouble! I was also touched when they printed our photos and framed them! I also liked the small talk that wasn't boring even while moving. I brought back really good memories. If I get the chance, I would like to visit Banyan Tree again, where I have many fond memories. Thank you lovely Nadia🩷

      Room tip: The double pool villa is so cool!! But you have to endure the bugs.
      Date of stay: April 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Tour43671910327
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Lucky Den-Cee Udasco, Other at Banyan Tree Phuket, responded to this reviewResponded 13 May 2024

      Dear Tour43671910327,

      Thank you so much for sharing your wonderful experience at Banyan Tree! We are thrilled to hear that you and your husband enjoyed your honeymoon with us and that our staff exceeded your expectations.

      At Banyan Tree, we take pride in providing personalized care to all our guests, especially when it comes to accommodating allergies and special requests. We understand how important it is for you to feel safe and comfortable during your travels, and we are delighted that our team was able to make you feel at ease.

      It's fantastic to hear such glowing praise for our staff, particularly Nadia. We will be sure to pass along your kind words to her and the rest of the team. Your satisfaction is our top priority, and we are thrilled to have created lasting memories for you both.

      We look forward to welcoming you back to Banyan Tree in the future for another unforgettable stay!

      Best Regards,
      Banyan Tree Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 11 May 2024 via mobile

      2. There is a free shuttle bus to the beach (5-7 min). It is 4x20 m territory with old mattresses 20 m from a sea side on a pretty dirty public beach. Up until this year the location was in front of the hotel, now it is about 1 km.
      3. Old towels and almost all equipment at Villa (including bicycles) require renovation.
      4. Overpriced place. Not a value for money. Massage cost 10-16 times more that next door (we were expecting higher price like 2 times, but 10-16 seems to be too much)
      5. Mosquitoes, bad service, lack of hotel activities.

      Room tip: Better chose Amanpuri, Dusit Thani, Le Meridien or Anantara Full Villa
      Date of stay: May 2024
      Trip type: Travelled with family
      1  Thank Елена М
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Lucky Den-Cee Udasco, Other at Banyan Tree Phuket, responded to this reviewResponded 12 May 2024

      Dear Valued Customer,

      We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues you raised. Your comments will help us improve and ensure a better experience for our guests in the future.

      Best Regards,
      Banyan Tree Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 5 May 2024

      Lovely staff , we were welcomed by Min from the front guest, she is very sweet and friendly while being extremely professional. She immediately put the whole family at ease.

      The hotel offers incredible facilities ( pool , golf course, several excellent restaurants) in one of the lushest environnement we have seen in 20 years of traveling around the world.

      Cherry on the top , the turn down services complimentary bikes and daily lantern rituals.

      We will definitely come back !

      Date of stay: May 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Escape440587
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Lucky Den-Cee Udasco, Other at Banyan Tree Phuket, responded to this reviewResponded 5 May 2024

      Dear Escape440587,

      Thank you! We're thrilled you enjoyed your stay, especially Min's warm welcome. Our facilities and lush environment aim to provide the ultimate relaxation. We're glad you appreciated our complimentary amenities. We look forward to your return!

      Best Regards,
      Banyan Tree Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 May 2024

      An amazing experience. The villa was superb, the 5 restaurant's were great, huge choice. Private pool was excellent. Staff were really helpful and any issues we had were immediately sorted out. The in villa BBQ dining was particularly good. Main pool and bar was fantastic with a lovely lazy river experience. A large quiet pool for relaxing was also available. The bicycles were in good order and a daily ride for breakfast was fun. A special thank you to Nick the food and beverage manager and Tiffy the bar pool manager who both went the extra mile to make our stay even better.

      Room tip: The beach opposite the hotel is without any facilities so a nice boat trip to the assigned beach about 10 minutes away is a must.
      Date of stay: April 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Climber61105844149
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Lucky Den-Cee Udasco, Other at Banyan Tree Phuket, responded to this reviewResponded 3 May 2024

      Dear Climber61105844149,

      Thank you for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you enjoyed every aspect of your stay, from the superb villa to the delightful dining options and excellent service from our staff. It's heartening to know that Nick and Tiffy left such a positive impression on you with their exceptional service. We truly appreciate your kind words and hope to welcome you back for another memorable stay soon!

      Best Regards,
      Banyan Tree Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 May 2024

      Had amazing time at the Banyann tree Phuket. Hotel & serenity villa was luxurious very clean & kept pristine. Grounds were kept beautiful with the staff always busy trimming the plants & keeping everything tidy. The secrutiy staff were amazing & there was a buggy to take you to your villa & a courtesy bus to the beach. Beach was very nice there's an area of the beach with sunbeds towels & water which is all free of charge.

      Staff were very polite, professional & friendly. I would like to compliment Min who greeted us on first day of arrival she was lovely & gave helpful information. Also Tinny from the watercourt restaurant she went above & beyond to make sure we were happy throughout our time at the Banyan tree.

      We were half board but on our final bill had to go to reception as we had been charged for some of our meals it was sorted quickly by the reception staff thankyou.

      Date of stay: April 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Lesley N
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Lucky Den-Cee Udasco, Other at Banyan Tree Phuket, responded to this reviewResponded 3 May 2024

      Dear 663Esleyn,

      Thank you immensely for sharing your delightful experience at Banyan Tree Phuket! We are thrilled to hear that your stay with us was nothing short of amazing, and we truly appreciate your kind words regarding our luxurious accommodations, immaculate surroundings, and attentive staff.

      It brings us immense joy to learn that our team members, especially Min and Tiffy, left such a positive impression on you with their warm hospitality and dedication to ensuring your comfort throughout your stay. We will make sure to pass along your compliments to them, as I'm sure they will be thrilled to hear about the impact they had on your experience.

      We sincerely apologize for the oversight regarding the billing issue, but we're glad to hear that our reception staff promptly rectified the situation to your satisfaction.

      Once again, thank you for choosing Banyan Tree Phuket, and we look forward to welcoming you back for another unforgettable stay in the near future!

      Best Regards,
      Banyan Tree Team

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      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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