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Tour43671910327

The wonderful Banyan Tree took great care of various allergies and problems within the hotel!!

5.0 of 5 bubblesReviewed 12 May 2024
I visited with my husband on our honeymoon. I travel often, and the friendliness of the Banyan Tree staff is the best in the world. I have various allergies. That's why I'm very nervous when I travel, and I make a lot of personal effort to prepare for various events. It's hard for others to take good care of me. However, I was very impressed that the staff at Banyan Tree took care of my allergies as carefully as their family. In particular, when I asked about my allergies at the lunch cafe, the staff member at the counter quickly rushed to our table. And, he actually checked the food on his plate, which was really cool. Of course, most of the staff I met in various other spaces were friendly, so the image was very good. And the best of them all was Nadia, who was in charge of our accommodations. She had a lot to be thankful for. When things broke in the accommodation, when a very large bee appeared, when we lost our personal umbrella, he appeared like a hero and helped us whenever we were in trouble! I was also touched when they printed our photos and framed them! I also liked the small talk that wasn't boring even while moving. I brought back really good memories. If I get the chance, I would like to visit Banyan Tree again, where I have many fond memories. Thank you lovely Nadia🩷
Date of stay: April 2024
Room Tip: The double pool villa is so cool!! But you have to endure the bugs.
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Lucky Den-Cee Udasco, Other at Banyan Tree Phuket, responded to this review
Responded 13 May 2024
Dear Tour43671910327,

Thank you so much for sharing your wonderful experience at Banyan Tree! We are thrilled to hear that you and your husband enjoyed your honeymoon with us and that our staff exceeded your expectations.

At Banyan Tree, we take pride in providing personalized care to all our guests, especially when it comes to accommodating allergies and special requests. We understand how important it is for you to feel safe and comfortable during your travels, and we are delighted that our team was able to make you feel at ease.

It's fantastic to hear such glowing praise for our staff, particularly Nadia. We will be sure to pass along your kind words to her and the rest of the team. Your satisfaction is our top priority, and we are thrilled to have created lasting memories for you both.

We look forward to welcoming you back to Banyan Tree in the future for another unforgettable stay!

Best Regards,
Banyan Tree Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      46 - 51 of 3,500 reviews
      Reviewed 11 May 2024 via mobile

      2. There is a free shuttle bus to the beach (5-7 min). It is 4x20 m territory with old mattresses 20 m from a sea side on a pretty dirty public beach. Up until this year the location was in front of the hotel, now it is about 1 km.
      3. Old towels and almost all equipment at Villa (including bicycles) require renovation.
      4. Overpriced place. Not a value for money. Massage cost 10-16 times more that next door (we were expecting higher price like 2 times, but 10-16 seems to be too much)
      5. Mosquitoes, bad service, lack of hotel activities.

      Room tip: Better chose Amanpuri, Dusit Thani, Le Meridien or Anantara Full Villa
      Date of stay: May 2024
      Trip type: Travelled with family
      1  Thank Елена М
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Lucky Den-Cee Udasco, Other at Banyan Tree Phuket, responded to this reviewResponded 12 May 2024

      Dear Valued Customer,

      We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues you raised. Your comments will help us improve and ensure a better experience for our guests in the future.

      Best Regards,
      Banyan Tree Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 5 May 2024

      Lovely staff , we were welcomed by Min from the front guest, she is very sweet and friendly while being extremely professional. She immediately put the whole family at ease.

      The hotel offers incredible facilities ( pool , golf course, several excellent restaurants) in one of the lushest environnement we have seen in 20 years of traveling around the world.

      Cherry on the top , the turn down services complimentary bikes and daily lantern rituals.

      We will definitely come back !

      Date of stay: May 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Escape440587
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Lucky Den-Cee Udasco, Other at Banyan Tree Phuket, responded to this reviewResponded 5 May 2024

      Dear Escape440587,

      Thank you! We're thrilled you enjoyed your stay, especially Min's warm welcome. Our facilities and lush environment aim to provide the ultimate relaxation. We're glad you appreciated our complimentary amenities. We look forward to your return!

      Best Regards,
      Banyan Tree Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 May 2024

      An amazing experience. The villa was superb, the 5 restaurant's were great, huge choice. Private pool was excellent. Staff were really helpful and any issues we had were immediately sorted out. The in villa BBQ dining was particularly good. Main pool and bar was fantastic with a lovely lazy river experience. A large quiet pool for relaxing was also available. The bicycles were in good order and a daily ride for breakfast was fun. A special thank you to Nick the food and beverage manager and Tiffy the bar pool manager who both went the extra mile to make our stay even better.

      Room tip: The beach opposite the hotel is without any facilities so a nice boat trip to the assigned beach about 10 minutes away is a must.
      Date of stay: April 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Climber61105844149
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Lucky Den-Cee Udasco, Other at Banyan Tree Phuket, responded to this reviewResponded 3 May 2024

      Dear Climber61105844149,

      Thank you for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you enjoyed every aspect of your stay, from the superb villa to the delightful dining options and excellent service from our staff. It's heartening to know that Nick and Tiffy left such a positive impression on you with their exceptional service. We truly appreciate your kind words and hope to welcome you back for another memorable stay soon!

      Best Regards,
      Banyan Tree Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 May 2024

      Had amazing time at the Banyann tree Phuket. Hotel & serenity villa was luxurious very clean & kept pristine. Grounds were kept beautiful with the staff always busy trimming the plants & keeping everything tidy. The secrutiy staff were amazing & there was a buggy to take you to your villa & a courtesy bus to the beach. Beach was very nice there's an area of the beach with sunbeds towels & water which is all free of charge.

      Staff were very polite, professional & friendly. I would like to compliment Min who greeted us on first day of arrival she was lovely & gave helpful information. Also Tinny from the watercourt restaurant she went above & beyond to make sure we were happy throughout our time at the Banyan tree.

      We were half board but on our final bill had to go to reception as we had been charged for some of our meals it was sorted quickly by the reception staff thankyou.

      Date of stay: April 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Lesley N
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Lucky Den-Cee Udasco, Other at Banyan Tree Phuket, responded to this reviewResponded 3 May 2024

      Dear 663Esleyn,

      Thank you immensely for sharing your delightful experience at Banyan Tree Phuket! We are thrilled to hear that your stay with us was nothing short of amazing, and we truly appreciate your kind words regarding our luxurious accommodations, immaculate surroundings, and attentive staff.

      It brings us immense joy to learn that our team members, especially Min and Tiffy, left such a positive impression on you with their warm hospitality and dedication to ensuring your comfort throughout your stay. We will make sure to pass along your compliments to them, as I'm sure they will be thrilled to hear about the impact they had on your experience.

      We sincerely apologize for the oversight regarding the billing issue, but we're glad to hear that our reception staff promptly rectified the situation to your satisfaction.

      Once again, thank you for choosing Banyan Tree Phuket, and we look forward to welcoming you back for another unforgettable stay in the near future!

      Best Regards,
      Banyan Tree Team

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 28 April 2024 via mobile

      We recently stayed at the Banyan Tree phuket as had heard good things about the hotels and can safely say if all of them are like the Banyan Tree phuket then you will not be disappointed for the extra cost to stay..Everything on our stay was 5 star, from the greeting at reception area to the when leaving was superb. A special mention needs to go for the rooms , we stayed in a 1 bedroom serenity villa which was probably say is one of the best rooms I have ever stay in..An additional mention needs to go to all the staff at the Banyan who go that extra bit more to make your stay as pleasurable as possible. A special mention needs to go to Jasmine on arrival , Tiffi, who runs the waterfront and pool bars, who turns out is an excellent cocktail maker, also a young temp worker called Tawan who was absolutely superb , plenty of energy and so happy to help where ever she could, maybe a Tiffi in the making hopefully !!
      Well done, Banyan Tree Phuket team making our stay one of the best experiences we have had.. Will definitely return when vist Thailand again.. 5 + star hotel and resort !!

      Room tip: Recommended serenty Villas. Look out for the happy hours and various bars during the day..
      Date of stay: April 2024
      Trip type: Travelled as a couple
      Thank 592jasonp
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Lucky Den-Cee Udasco, Other at Banyan Tree Phuket, responded to this reviewResponded 1 May 2024

      Dear 592Jasonp,

      Thank you for sharing your fabulous experience at Banyan Tree Phuket! We're thrilled to hear that you had a 5-star stay and enjoyed every aspect, from our warm reception to the exceptional service throughout. It's wonderful to know that our Serenity Villa exceeded your expectations. We'll pass on your praises to Jasmine, Tiffy, and Tawan. We can't wait to welcome you back for another incredible stay!


      Best Regards,
      Banyan Tree Team

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      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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