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Reviewed 4 weeks ago via mobile

Me and my husband came to secrets for our honeymoon. We visited all of the restaurants (some more than once) and had the best experience at Portofino. Salvatore was our server and he was honestly the best there is at the whole resort. We would recommend Secrets and Portofino to anyone who is looking for a romantic couples getaway and dinner!

Stayed: September 2018, travelled as a couple
1  Thank alysa125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebConcierge, Social Media Coordinator at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 2 weeks ago

Dear alysa125

We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience.

We truly appreciate your recognition to our facilities as well as our staff members who always do their best to offer the friendly and accommodating service that characterized us. We will share your kind words with our staff members as motivation to keep doing a good job.

We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.
Sincerely

Sharon Niebla
Social Media coordinator
Secrets Puerto Los Cabos Golf & Spa
Econcierge.seplc@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This was our 2nd vacation to Secrets PLC in Cabo. As in our first visit last year, the resort was outstanding. The staff are always friendly, the grounds are always clean, and the food and drinks are always excellent. Two very small gripes: Our room 4315 was VERY warm and humid, even at night when the outside temp was cool. This is a repeat of our last visit in 2017 so I think it's just the way their air conditioning system is designed. Despite the ac being on the lowest setting, the inside temp stayed around 74 deg. with about 84% humidity. If you must be cold to sleep you won't like this resort. The other gripe: Room Service is very slow. It took an average of 45 min in the morning to get coffee despite ordering at 6:30am. It took over an hour to get our food one night and it wasn't hot. Small things to complain about in an otherwise outstanding resort. We will come back again!

Room Tip: Oceanview is worth the money. Swim out rooms tend to be very noisy with no privacy when in the pool.
  • Stayed: September 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank superd296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebConcierge, Social Media Coordinator at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 2 weeks ago

Dear superd296

Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allows us to improve our service levels and product.

We truly appreciate your comments about our facilities as well as our staff members who always do their best to create an unforgettable vacation for our guests.

Also, I would like to mention that we have sent your kind observations to our managers to make the proper following and verify our opportunity areas that you kindly share with us at the review.

We will be waiting for you to welcome you to your home away from home to provide you with a memorable experience at our resort.

Sincerely
Sharon Niebla
Social Media coordinator
econcierge.seplc@secretsresorts.com

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Reviewed 4 weeks ago via mobile

My wife took me here for my birthday this year. Great place! All inclusive and beautiful views. Restaurants all serve great food. The drinks are better quality the staff was attentive. The pools were spectacular as well! A little more money but worth it!

Stayed: August 2018, travelled as a couple
1  Thank jperalta820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebConcierge, Social Media Coordinator at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 2 weeks ago

Dear jperalta820

Thank you for choosing Secrets Puerto Los Cabos as your host and taking the time to share your experience with us.

First of all, happy birthday, we are happy to know that you had a wonderful birthday getaway with us. As well, we appreciate your comments about your stay at our resort.

We look forward to welcoming you back in a not too distant future.

Sincerely

Sharon Niebla
Social Media Coordinator

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Reviewed 4 weeks ago

We enjoyed our stay at Secrets so much! We needed a quick getaway from work & life and Secrets offered just that. When you arrive, they greet you with "Welcome home". Well we felt right at home. When you enter the resort, its so beautiful. The first thing you see is the blue ocean in the distance. And you are surrounded by the warm humid air. Our room was clean and spacious. All of the staff are very friendly and welcoming. Everyone works to ensure you have a pleasant stay. I always saw them moving swiftly from place to place. Back to our room... we had a swim out room which is really affordable so if you are thinking of spending the extra cash, do it! This was our first time with a swim out and it was great because it served as a getaway from the pool where it tends to be louder and busier. Speaking of the pool, if you are looking to party, get a chair next to the swim up bar. If you are looking for a quiet place, get a chair on the other side of the pool away from the swim up bar. There are a wide range of people that go to Secrets. It is a very luxurious resort that offers a place for people who like to party and also a place for people who just want to relax and read a book. There are plenty of activities to keep you busy too. My husband played blackjack, we did the painting class, there was a Secrets Idol night which was really entertaining, there is a karaoke night, there is the late night dance party at the downstairs bar, there is a variety show (they call it a burlesque show but it seems more like a variety show), etc. Their entertainment staff is very upbeat and keeps the fun going. They get to know all the guests too. Its just a great, fun, friendly atmosphere. I would like to recognize a few staff in particular. The hostess Marlene and server Juan at El Patio were fantastic! They made us feel so welcome at the restaurant. Also Karen at the Seaside Grill. We saw her on multiple occasions and she always met us with a friendly face. But really all of the staff are friendly and helpful and work really hard to tend to all the guests. I have already recommended Secrets to my friends and family.

Room Tip: Spend the extra $$ on the room with the swim out!
  • Stayed: September 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Court-O-Milk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebConcierge, Social Media Coordinator at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 2 weeks ago

Dear Court-O-Milk

Thank you for taking the time to write a review about your stay in our resort. It was a pleasure to host you.

We are delighted to know that you had a wonderful time thanks to our friendly staff as well as our facilities which we always do our best to keep well-maintained our facilites.

We truly hope you can give us the opportunity to welcome you home once again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you

Sincerely

Sharon Niebla
Social Media Coordinator

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Reviewed 4 weeks ago via mobile

My review is late as usual. Stayed in the preferred
Building and the view was great. The preferred lounge had an outdoor seating area & we really enjoyed our nights out there & the spectacular
Service and meeting some new friends.
We drink don Julio blanco & this bar ran out 1st night. Had it at all the bars next evening.
Chucki. At the preferred pool I’d a star!! That guy ran all day w/food & drinks for that area. Please tip him / he more than deserves it as hard as he works
& always had a smile. I’d like to mention Fran &
Cesar the concierges at the preferred pool.
They went above & beyond to make sure u were
Comfortable & happy. Sorry to say we didn’t even go to the main pool. Secrects always have fun things to do all day there. Guess I enjoyed being
So spoiled w/the above mentioned employees.
Thanks to u three for a most memorable trip
With our friends. One downside - resort is a $60
Cab ride to the marina & Cabo wabo each way.
We went into town 2 times though. We went on the eco-cat catamaran one night. $60/person. Food was ok. Only drinks they served were like weak mai ties.
Basically say same area we did on the glass bottom boat for $10/person. Just a much bigger fancier boat. Crew was fun but not worth $60. I can be happy just staying at the resort. We go to chill from my husbands 70 hr work average work week.
He loves all the secret resorts we’ve been to (4 now w/multiple visits to our favorite PV.)

Stayed: June 2018, travelled as a couple
Thank Midciity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WebConcierge, Social Media Coordinator at Secrets Puerto Los Cabos Golf & Spa Resort, responded to this reviewResponded 2 weeks ago

Dear Midciity

We would like to thank you for choosing our resort as your host on your recent getaway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience.

It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain the Secrets Resorts brand standards. Your feedback has been shared to the team as a motivation to keep up our work.

We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

Sincerely

Sharon Niebla
Social Media coordinator
Secrets Puerto Los Cabos Golf & Spa
Econcierge.seplc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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