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“If you appreciate outstanding customer service, this is the place for you....”

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One & Only Palmilla
Ranked #3 of 43 Hotels in San Jose del Cabo
Certificate of Excellence
Reviewed 16 August 2017

Loved, loved, loved this resort! From the moment we arrived we were treated with respect and spoiled beyond belief. Yes this resort is expensive, however, you will not regret spending the money. We would pay more to go back again.
Honestly, we've never had a bad experience in Mexico mostly because of the lovely hospitable people, however, this resort far exceeded our expectations. The hotel noted that we were staying on their property for 10 days, so they upgraded us to an expansive suite. This was truly the largest, most luxurious hotel accomodation we've ever stayed in. Honestly, we could have lived in this room, quite comfortably, for the rest of our lives. The bathroom was amazing. The enormous terrace had a day bed for lounging as well as a dining table that seated up to 8 people. The welcome amenities included sipping tequila, as well as a ceramic tree decorated with chocolates that we enjoyed throughout our stay. We were assigned a personal concierge to help us with anything we needed. We were instructed to fill out a guest preference card in order to pick which snacks we wanted delivered to our room each afternoon. Small personal touches that really made the experience quite extraordinary.
The resort is expansive, but there are golf carts at the ready to whisk you off to your destination. Our suite was located on the far end of the resort, so we did have to call for a golf cart to take us to the main entrance each night for dinner. However, it wasn't an issue because we never waited more than 5 minutes for a ride.
We spent our days at Pelican Beach, which is the only swimmable beach on the property. It was located at the opposite end of the resort from our room, but there is a shuttle to take you. There is a lovely casual restaurant on this beach and a beach bar. We loved the fresh fish tacos and hibiscus margaritas! Perfection.
Our favorite restaurant on the property was Agua by Larbi because it was the most authentic. We had 2 delicious dinners there, and several lunches. Loved sitting at the banquettes carved out of stone overlooking the sea! So unique and gorgeous!
We weren't too fond of the pool scene at this resort. The smaller pool was adult only and always overcrowded. The larger pool was for families and was a bit noisy for our taste. But it didn't matter because we're beach people anyway.
Also loved the quaint Santa Maria church overlooking the main entrance of the resort and the O&O gift shop. Bought so many cute mexican handicrafts to take home!

Room Tip: Ask for an upper level room.
  • Stayed: November 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank LeonaJoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OOPalmilla, Manager at One & Only Palmilla, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

We are thrilled to hear that from the moment you arrived, the full-service nature of our resort was so evident. Over the course of ten days, we are glad you could try so much of what we have to offer, and that we could tailor your stay to your preferences. From relaxing time on Pelican Beach to dining at Agua by Larbi, it sounds as though you had an exquisite experience, and we are pleased to hear it. We love to know that you enjoyed your upgrade and all the comforts that come with our spacious suites. Next time, we would be happy to arrange for a suite located nearest the beach, so you can take full advantage of our beautiful location. Thank you again for this wonderful review, and we look forward to when we can see you again.

Antonio Bugarin
Hotel Manager

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14 - 18 of 636 reviews

Reviewed 16 August 2017

My family and I have stayed in some wonderful resorts and hotels throughout the years, but we all agree that our stay at the One&Only Palmilla was the best by far. To summarize, it was perfect in every way. The rooms are amazing. Our Junior Suite was perfect for our family of 4 (kids are 11 and 7). The grounds, pool areas, restaurants,etc. are gorgeous. In all honesty though, there are plenty of places in the world that offer the aforementioned. What makes this place so special are the people who work there. From knowing our name regardless of where were were on the property, to taking care of my children like they were their own, the staff at the One&Only Palmilla were the best we have experienced anywhere in the world. Maria and Francisco, our butlers for the week, anticipated our every need, including a special birthday dessert in the room for my wife. Jorge at the family pool, who took my kids under his wing and was a pleasure, every day. Moises, both Victors, Claudy, Alejandro, Max and all the other pool staff that were really the best ever. Emanuel at Suviche for making an already outstanding meal even better with his personalized attention. Fernanda and Alexia at the KidsOnly Club for entertaining my children and keeping them very happy. The housekeeping staff, who kept our room spotless and countless others who, without them, this place would just be another pretty resort.

While this was our first time stay here, it definitely will not be the last. Yes, it is expensive. But unlike some other expensive properties around the world, I consider this worth every penny.

Stayed: August 2017
Thank asilver1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OOPalmilla, Manager at One & Only Palmilla, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

We appreciate your review and the time you have taken to share your thoughts. As first time visitors to One&Only Palmilla, we are delighted that you could partake in so much of what we have to offer. Whether together as a family or separate, it sounds as though you made memories to last a lifetime. It is wonderful to hear that the care your children received from our Kids Club staff felt like that of family. We know how important it is to ensure every family member gets the most out of their vacation, and we will share your kind words with the team members who made that possible. We are also looking forward to your return, and our next opportunity to welcome you back to Los Cabos.

Antonio Bugarin
Hotel Manager

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Reviewed 15 August 2017

Incredible experience that never felt over the top or overbearing - the staff was genuine, the service was the best, the accommodations unmatched. We will stay there again and have memories for the rest of our life.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 363nicholasw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OOPalmilla, Manager at One & Only Palmilla, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thanks for your wonderful review. It means so much to know that you consider One&Only Palmilla the “best.” Knowing that you have several options in the area, we hope our personalized service and breathtaking amenities made all the difference. If there is anything I can do to help facilitate a return, please don’t hesitate to let me know.

Antonio Bugarin
Hotel Manager

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Reviewed 14 August 2017

Basically a perfect getaway! Every aspect of this resort's service, layout, proximity to beach, and beach services was amazing. This was the most relaxing trip I have ever taken to Mexico or any destination.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank roberteW2427FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OOPalmilla, Manager at One & Only Palmilla, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you for reviewing your experience at One&Only Palmilla. Nothing pleases us more than hearing from a guest whose every expectation was not only met, but exceeded. We hope to offer every guest the same fine service, impeccable food, and stunning grounds that you recently experienced. We hope that you, too, can join us again soon in paradise.

Antonio Bugarin
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

As a family we are fortunate to of travelled far and stayed in some amazing hotels, we have recently returned from our summer break where for 2 weeks we stayed at the One and Only Palmilla, this hotel has got it right! It has quality and service mastered from the moment you check in to the moment you check out. The rooms are spotless and all surroundings are too and the restaurants on site are all great, from pool side to the Japanese to the wonderful Seared, steak restaurant. Also the Kids Club is great but so are the Life Guards, Jorge and Giovanni who amused the children with water balloons to play with all day long! I also must mention Yn Dorada who was so lovely getting our young daughter a birthday cake when she was upset she missed on her aunts birthday cake! Francisco and Maria who looked after us and our room and always made sure that everything was just perfect. The concierges, Sonia, Mario and Hector always with a smile and a wave and ready to help, Max by the pool who every morning had our 6 beds ready and waiting for us and delivered water all day long to make sure we were cool enough! Lucas at breakfast every morning remembering what we wanted. There are so many more that I should mention as not one member of staff does not pass you in the day with a smile. This is not just a family retreat as the adult pool area is glorious and what we realised makes a fabulous hotel is that when it is full it is not crowded and you never feel unknown. This hotel does come with a price and it would be an oversight not to mention that it is expensive but there are meal plans to take advantage of and also some wonderful restaurants moments away by taxi. This hotel is worth it -

Room Tip: Room 1422 was just perfect with an amazing view
  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OOPalmilla, Manager at One & Only Palmilla, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you for taking the time to share a few thoughts about your recent experience at One&Only Palmilla. We are honored that you chose to try our resort, and it was our pleasure to share all the features and amenities that make it special. Even more so, we are humbled to hear of all of the individuals who made your stay unforgettable. We will be sure to pass your gratitude along to our team, and please know that the pleasure was all ours in serving you. We look forward to seeing you again soon and surpassing the mark set on your first stay. Until then, please let us know if there is anything we can do to be of service.

Antonio Bugarin
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One & Only Palmilla

Address: Km 7.5 Carr. Transpeninsular, San Jose del Cabo 23400, Mexico
Phone Number:
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Jose del Cabo
#2 Romantic Hotel in San Jose del Cabo
#3 Family Hotel in San Jose del Cabo
#3 Luxury Hotel in San Jose del Cabo
#3 Spa Hotel in San Jose del Cabo
#3 On the Beach Hotel in San Jose del Cabo
#3 Top resorts Hotel in San Jose del Cabo
Price Range: $933 - $3,121 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One & Only Palmilla 5*
Number of rooms: 173
Official Description (provided by the hotel):
A verdant oasis on the tip of the Baja Peninsula. Where azure waters greet the mountainous desert and the Pacific Ocean merges with the Sea of Cortez. Where warm waves break onto a dramatic shoreline… and gray whales can be seen rising majestically in the distance. Here, the gracious style of Old Mexico - with its red-tiled roofs, whitewashed walls, and idyllic setting of exquisite fountains - is quietly nestled amidst swaying palms, bird of paradise and other tropical bloom. ... more   less 
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Also Known As:
One And Only Palmilla
One&Only Palmilla Hotel San Jose Del Cabo
Palmilla Cabo
One Only Cabo
La Palmilla
One & Only Palmilla Los Cabos/San Jose Del Cabo, Mexico

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