The Residence at Hacienda Encantada was absolutely beautiful!!! The villa had everything we could ask for and then some! Booking with Danny L was easy and he was extreamly responsive to questions before hand and even checked in to make sure we were having a good time. Yoshua was AMAZING and took very good care of us from check in through departure! Whether we needed a golfcart ride to the resort, a cab to town, late night snacks or a case of beer for our small pool party with friends, Yoshua was there promptly and with a smile. Alex took care of us on Yoshua's day off and was just as nice and helpful. Blanca Zurdy came every day and did an excellent job cleaneing the villa top to bottom, inside and out! She clearly takes pride in her work and left us with a different turndown display and mint every night. Even on the beds that weren't slept in! The pool and spa were cleaned every day and are nicely heated. I believe the young man's name was Carlos and he was friendly and polite. We ate several meals in the villa. Walmart was close and had a great grocery and beverage selection. When we did eat at the resort Giovani at Risco's and I think it was Oliver at the pool patio took excellent care of us. The food was good and portions are large. We had a couple of minor maintenance issues that were tended to immediately. I wish I could remember the 2 gentlemen who assisted us but they were very prompt and polite. This was our first time in a villa vs a suite. We would definitely stay here again, have already recommended it to friends and are looking forward to taking our family back next year! A huge Thank You to all who made our stay so enjoyable!
The villa was beautiful, service superb and the property amazing. We would return!
Went with 4 other friends and there was lots of space and well decorated.
We had a wonderful week at the villa!! We were amazed at the service and how beautiful the place was. Yoshua was a key part in keeping us happy. He went above and beyond to make us feel at home. He was attentive and went out of his way. Our microwave went out and within a half an hour he was there with a new one plugged in!
Loved this resort. Super clean! The villa was even better than the pictures. Our butler Yoshua was super friendly, spoke great English and was very informative and helpful! He was able to book all our excursions, make dinner reservations, etc. He always responded promptly when we had a question. We had one minor maintenance issue and Yoshua had the maintenance crew at our villa within minutes and the problem resolved within the hour. Conveniently located close to town in an easy taxi ride. Danny was quick to respond and answer all my questions when I made my reservation. Resort was very safe and had 24 hour guard service. We had 2 families with teenagers and younger child and fit very comfortably in the villa and the resort had amenities for all ages.
|How easy was it to book the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
|Kitchen & utensils||Bathroom cleanliness|
|Other facilities & amenities||Service|
|Friends getaway||Older travelers|
|Families with young children||Large groups|