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Hacienda Encantada Resort & Residences
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Reviews (3,663)
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Reviewed 18 April 2018 via mobile

We arrived with great expectations, and when we arrived, these expectations were surpassed! The view from our ocean front room was superb. We were steps away from the infinity pool and swim up bar, and only a short walk or an even shorter golf cart ride from great restaurants (ranging from higher end to pool-side casual dining). The service, in particular Billy, who waited on us by the pool, las riscas and the taco bar, was fantastic! We consistently checked in on us, was friendly and made us feel welcomed. We cannot wait for our next trip to HE and will definitely recommend HE to others :)

Stayed: April 2018, travelled as a couple
Thank kfigueroa0428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel I, Director de Relaciones con Clientes at Hacienda Encantada Resort & Residences, responded to this reviewResponded 6 days ago

Dear Guest,

We're so happy to hear you enjoyed your stay and had a pleasant experience. Thank you so much for taking a few minutes of your time to share your experience with such lovely review, be sure we will send your greetings and kind words to the team, specially to Billy. Looking forward to see you again, we'd love to welcome you back at your Home Sweet Hacienda!

All the best,
The Management.
contenido@mexicograndhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2018

The staff is amazing. Luz, wedding planner, always helpful; Carmen, housekeeping, fantastic; the concierge men and women were outstanding; poolside-no better than Christian and Edgar; the buffet hostess was delightful; and the IT staff went above and beyond to help with cell phone issues! Our room on the second floor rivalled anything on the floors above it. We had spectacular Sea of Cortez views and could hear to roar of the surf. It is breezy and windy so bring a jacket or sweater.

Room Tip: master suite with ocean view on second floor
  • Stayed: April 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel I, Director de Relaciones con Clientes at Hacienda Encantada Resort & Residences, responded to this reviewResponded 6 days ago

Dear Cheryl,

What a lovely review! Thank you so much for sharing your experience with such amazing and kind review, we truly appreciate every single word. Be sure we will send your greetings to the team, they'll be happy to hear from you. Glad to hear you had a pleasant stay, please feel always welcome at your Home Sweet Hacienda.

Best regards,
The Management.
contenido@mexicograndhotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2018 via mobile

Shout out to Edgar in Las Marias for breakfast, Caesar and Israel and Billy at the swimming pool. They are awesome waiters and don't get mad when you have special request. They bend over backwards for you and treat you so kindly. Love these guys

Stayed: April 2018, travelled on business
Thank Kimberly Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel I, Director de Relaciones con Clientes at Hacienda Encantada Resort & Residences, responded to this reviewResponded 6 days ago

Dear Kimberly,

Thank you for taking the time to share your experience on the site. Be sure we will send your greetings and kind words to the guys, they'll be happy to hear from you. Hope you had a wonderful stay and we look forward to welcoming you back at your Home Sweet Hacienda!

Best regards,
The Management.
contenido@mexicograndhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2018 via mobile

This resort is amazing. I have stayed at many places in Cabo and this is one of my favorites. You can not beat the view! Ther rooms are spacious, beds are comfortable and the food is great. We tried all of the restaurants except the Italian one. The food at the main pool is so good... including ther sushi. I ate it myltiple times a day. We also enjoyed the pizza place at the top of the resort with the fire pits.

The resort is on a cliff side, so there is not much of a beach... but the view of the ocean and rocks is worth it.

The service is top notch. Billy, Christian and Renzo made sure we were well taken care of at the pool and all the servers were amazing in the resturants.

Stayed: April 2018, travelled as a couple
2  Thank Nicki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel I, Director de Relaciones con Clientes at Hacienda Encantada Resort & Residences, responded to this reviewResponded 1 week ago

Dear Nicki,

Thank you for taking a few minutes to share your experience on the site, we truly appreciate it. Be sure we will send your greetings to Billy, Christian and Renzo as well as the rest of the team! We look forward to welcoming you back.

All the best,
The Management.
contenido@mexicograndhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2018

Can't beat the quality, or the hospitality here. Plus with the dining out option you are guaranteed a quality meal in town. We never had a bad meal nor did we ever get sick. Everything here is amazing! Get your passport and go!!

Room Tip: Top notch. Loved the king size bed and pillows, we always woke up rested and ready to have fun. The view was beautiful. The grounds were clean and well manicured
Stayed: April 2018, travelled as a couple
Review collected in partnership with this hotel
Thank cheyenneliltx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriel I, Director de Relaciones con Clientes at Hacienda Encantada Resort & Residences, responded to this reviewResponded 1 week ago

Dear Cheyenne,

Thank you so much for the kind words, we really appreciate all your comments. We're so happy to hear you enjoyed your stay and had a pleasant experience. Looking forward to welcome you back.

Warm regards,
The Management.
contenido@mexicograndhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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