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Reviews (11,083)
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7,035
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Reviewed 6 April 2018 via mobile

Great family resort, delivered fun family vacation for us - numerous pools allowed a different experience each day. All inclusive was great value with multiple food choices - would definitely eat at the sushi restaurant and La Frida again. Poolside service by Marcos, Roberto and Antonio was speedy. Entertainment crew (Luis,Dani,Gaby,Laura,Janet,and Sergio)were outstanding, keeping the kids busy and entertained all week - well done Leonardo the entertainment director, we will be back!

Stayed: April 2018, travelled with family
1  Thank Trevor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

The staff was excellent (Daniel,Leonardo,luis,Laura,Gaby,Janet and Sergio ).... the food was awesome and the pool staff was the best we have ever experienced (Marco). This resort in Mexico.... we plan to come back every year.

Room Tip: Room 4351was Awesome....
  • Stayed: April 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank opgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

As an owner of this resort for 9 years, having this trip be our 4th trip here, I am giving the resort a 3 star. When we bought, it would have most definitely been a 5 star on hospitality, cuisine, grounds maintenance , room cleanliness and spa services. I am giving a 3 star for this trip...2 stars off for hospitality and grounds maintenance. The pools definitely need some maintenance as the tiles are falling off. Although the kids found entertainment in finding the little blue tiles all over the pool, there may be a bit of a safety issue here. As for hospitality, if you don’t mind waiting for at least 40 minutes to be served, either pool side or in the restaurants, then you should not mind. We’d wait for an order of Churros for the same amount of time it took to get a whole meal delivered to our table. As for poolside, we arrived one day at 11:00 to find absolutely no chairs available; no worries we thought, we’d get there earlier the next day to reserve like everyone else. So, we did. Arrived at 8:00, towels on almost all the chairs except the few we were going to hold before an employee explained to us that we have to reserve the seats with a guy in a blue shirt. We proceeded to look for a guy in a blue shirt and asked around, apparently there is NO guy in a blue shirt reserving chairs. Everyone just told us to get there early and hold a chair like everyone else. Day 3, we got there at 7:00! We got 6 chairs for our party of nine! Yay! Finally!! After breakfast, we went back town to the pool to find all but 3 of our chairs taken. The employee, Leonardo, said that we can’t reserve seats. That if you leave for 15 minutes we can have our seat taken. He then referred us to the posted sign. The sign reads that there is no reservations of lounge chairs, but with no time limit. 15 minutes, really? So, if the family next to me, who admittedly moved our personal items to take our chairs, go swimming in the pool for more than 15 minutes, I can take their chair as per Leonardo? We explained to Leonardo that if everyone were to do this, there would be a lot of unhappy customers around his pool. Not sure how to remedy this situation, or provide advice to those venturing an upcoming vacation to this resort, except to get to the pool at 7:00 am and NOT leaving until you’re ok with someone stealing your seats. Besides the tiles falling off the pool sides, and the stealing of poolside chairs from guests, we enjoyed the resorts variety of cuisines on the all-inclusive package, the free use of the spa’s sauna and relaxation room, and the suite services welcoming us home to a clean room....our party of 4 adults and 5 kiddos had a fun time in the Cabo sun!

Stayed: April 2018, travelled with family
2  Thank keiki7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pueblo Bonito S, Gerente at Pueblo Bonito Sunset Beach Golf & Spa Resort, responded to this reviewResponded 4 May 2018

Dear keiki7,

Thank you for your comments, and I am so sorry that we did not meet your expectations this trip. Knowing about our challenges is what keeps us alert and focused on delivering better every day and I thank you for allowing me to know about our shortfalls.

Warm regards,

Goyita Osako
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

I have stayed at all Pueblo Bonito Hotels in Cabo. This is my third visit to Sunset.The service has been consistent and exceptional over the years. I think this is a reflection of management investment in employees.In return the employees are happy and offer exceptional service to guests. From the golf cart driver Delfino at Sunset who remember our last visit and our preferences, Alberto at Pacifica who made sure our family members were comfortable, Joquim at the gate at Pacifica,always smiling and ready to converse. Fabiola at La Frida, always smiling with a great sense of humor, who adds to the delight of our meal. Alicia at the deli, who makes such delicious sandwiches and takes pride in her work. Rafael at the Copala Clubhouse who walked our lunch over to the house when we were busy having furniture delivered and could not leave. Edgar who rides around Copala and is there to help us bring our grocery and appliances into our villa. These persons and many others are likely unknown to top management, but they are frontline employees which make this organization exceptional.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Service
1  Thank wsg1021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

We just got back from a great week at Pueblo Bonito Sunset Beach in Cabo. We decided to try the all inclusive plan this year at Sunset Beach. We had great service and very hospitable waiters everywhere we went throughout the resort, but Alejandro Garcia at the Sky Pool was amazing. He was a lot of fun and went above and beyond in bringing us food, drinks and COLD beer. Thank you for another wonderful week of fun and relaxation. Can't wait for next year.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank _thenry58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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