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Reviewed 5 April 2018 via mobile

We were so pleased to receive excellent service from every employee that we met. Cabo has a refreshing atmosphere were it feels like staff are happy to be at their jobs interacting with people and not just looking for tips (which made me want to tip more).

We were very impressed by the friendly yet professional service at the restaurants and the hotel staff. The food was amazing and the drinks were real (though the line for the bar was often long - that would be an area to improve).

Omar at the paddle boards and kayaks was AMAZING! He keeps fit keeping everyone safe and he does it with a smile. He took the time to play around with yoga on the board with me and encouarged to to finally get in a headstand by my last day .

Thank you!

Date of stay: April 2018
Trip type: Travelled with family
2  Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GabyGalindoL, Guest Relations Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 7 April 2018

Dear Jane M

Thank you for expressing your great satisfaction with Villa del Palmar Beach Resort & Spa Cabo San Lucas and for sharing the details of your stay with us.
I am very glad to learn that our team has contributed greatly to making your stay memorable. We are commited to offering outstanding service. I am thankful for your kind words wich I will personally share with Omar, from entertainment team.
On behalf of our Villa del Palmar Beach Resort & Spa Cabo team, we look forward to your next visit.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

My only complain is that with what is paid by owners for maintenance there should be no big issues noticed for the entire week that I was there. Lights out, Tiles missing, poor service at front desk(to be honest they were busy, but many lines were long and they have been doing this long enough to be prepared for the airport rushes...they know when they will be by preregistration.

Room tip: Better TV's - ours cost like 100 @ Costco-I feel like they are letting the industry standard pass them by as they are more worried about building new places instead of the existing keeping up with what people now expect (which will lead to people moving to the newer resorts elsewhere) Our room had lighting switch issues(lights would come on in the middle of the night by themselves)
Date of stay: March 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
2  Thank gblag1254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GabyGalindoL, Guest Relations Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 5 April 2018

Dear gblag1254

We thank you for taking the time to write a note regarding your stay with us, and for bringing this valuable information to our attention. Your ratings and comments help us a great deal in our effort to improve our service.
We offer you our most sincere apology for the inconveniences you experienced at your check in time. For all of us your comments are important, since they are the tool to improve our quality and service levels and to highlight the opportunity areas in which you experienced challenge, the Project of renovations in room furniture still on place, next tiem you come you will notice the diference.
On the other hand, we are pleased to know that you enjoyed the place.
We look forward to hosting you again soon at our beautiful Villa del Palmar and change this experience. You will see a change when coming back.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

the only thing special about this resort is that it is in mexico. the housekeeping was suspect at best and the staff was not as friendly as the other places i have stayed. the only thing it has is that the weather is great 90%of the year

Date of stay: March 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank kbrickman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GabyGalindoL, Guest Relations Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 5 April 2018

Dear kbrickman

We thank you for taking the time to write a note regarding your stay with us, and for bringing this valuable information to our attention. Your ratings and comments help us a great deal in our effort to improve our service.
We offer you our most sincere apology for any lack of attentivness or unfriendliness your had experience by any of the member of our staff,. For all of us your comments are important, since they are the tool to improve our quality and service levels and to highlight the opportunity areas in which you experienced challenge.
We look forward to hosting you again soon at our beautiful Villa del Palmar and change this experience. You will see a change when coming back.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

The staff was excellent from the bell hops to the pool staff. The resort is very well kept and the maid service was excellent. Enrique the pool manager was very nice and made us feel very good. Great vacation!

Room tip: We had a 2 bedroom and it was very nice. Great view of the ocean.
Date of stay: March 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
1  Thank Susan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GabyGalindoL, Guest Relations Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 4 April 2018

Dear Susan T

Thank you for expressing your great satisfaction with Villa del Palmar Beach Resort & Spa Cabo San Lucas and for sharing the details of your stay with us.
I am very glad to learn that our team has contributed greatly to making your stay memorable. We are commited to offering outstanding service. I am thankful for your kind words wich I will personally share with Enrique, from pool waiter team.
On behalf of our Villa del Palmar Beach Resort & Spa Cabo team, we look forward to your next visit.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

My family and I stayed at Villa del Palmar last week. It was an awesome experience! The rooms were clean and the staff was excellent! Alex was our server by the pool and he was the best! He was friendly and accommodating! The food was awesome at every restaurant at the resort. The men helping us with our luggage were helpful and friendly.
The only thing we did not like was the price of the taxis. Every time we wanted to go somewhere the price changed.

Room tip: Choose a room that faces the ocean or pool.
Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GabyGalindoL, Guest Relations Manager at Villa del Palmar Beach Resort & Spa Los Cabos, responded to this reviewResponded 4 April 2018

Dear Karen L

Thank you for expressing your great satisfaction with Villa del Palmar Beach Resort & Spa Cabo San Lucas and for sharing the details of your stay with us.
I am very glad to learn that our team has contributed greatly to making your stay memorable. We are commited to offering outstanding service. I am thankful for your kind words wich I will personally share with Alex, from pool waiter team, and bellhop staff.
On behalf of our Villa del Palmar Beach Resort & Spa Cabo team, we look forward to your next visit.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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