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Reviews (10,137)
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Reviewed 5 April 2018

5 nights stay with 2 girls: 4 and 8 years old.

Such an improvement from 2 years ago! Now you have Wi-FI that works. Food at the buffet is wonderful. Huge selection, new theme every night. Staff goes out of their way to please you. I have no idea how anyone can complain...This is the best resort to stay with kids.

WHAT I PACKED after doing some research:
Night light - room is pitch dark
Sun block - $28 at the shop
Sun burn remedy. Aquafore? Lotion.
Shampoo+conditioner+body wash 3 in 1 for kids. Large bottle. No conditioner at the room.
Basic medication kit with ibuprofen, bandaids, etc.
Sand toys are $15-20 at the shop. We still bought them here.
Swim shoes (it is a bit rocky and weedy as you enter first 30 feet in to the water)
Swim t-shirts - $50 at shop - we all got burned day one regardless of sunblock used.
Hats that have ties, so they don't fly away.
Lots of spare clothes and underwear, extra swim suits. Even if you wash it by hand, it almost never dries overnight - too humid. I packed 1.5 outfits for everyone a day.
Many people dress up really nicely at night. Bring some jewelry :)
Sheet set maybe? They do not wash the duvet covers, only flat sheets.
I got my down pillow as pillows are typical, a bit stiff for me, everyone was fighting over it!
Favorite inflatables for pool ***Bought a 99C inflatable arm floaties last minute as I could not find regular ones in my garage. They worked like magic! The regular ones take half of the suit case. PS. Make sure you inflate them after on they are on your child's arms.
Goggles, mask, etc.
Sun glasses
Pareo to walk around in swim suite
Beach bag.
Towels are provided, but I had space, so brought my own.
Comfortable shoes, you might have to walk quite a bit, depends which room you got. Resort is huge.
$1 - $5. We tipped $1 after each meal as our girls are super messy. Not expected, but appreciated.
Kids tablets and head phones (so you can sleep in the morning)
My daughter squeezed $9 pack of Cheetos at the gift shop out of me once. Bring your favorite snack maybe?
Wagon if you have little kids. You can bring it as checked luggage, I wish I knew. If you stay in Riviera Family club section, they do have free buggy cars, push cars, strollers you can use.

Kids club: works 9-9 I believe. You can leave kids there. If you are not a member of Family club (Riviera side), you pay $10 per chid per day. It is a large room with toys and activities. There is also a huge screen with cartoons playing. 4 year old especially loved it. Teen club is on the other side of front desk. Basically same room. Teen is 9-17. You can google the photos. Also Kids Club has kiddie pool with slides outside. My girls really enjoyed it. Got their nails painted, brought 2 projects home.
You only can get swim out room with kids if you are in the family club. Next to the lobby, most restaurants, etc.

Swim out room is absolutely great. You can only book it if your kids are 13+

We really enjoyed the evening shows. Starts every night at 8:30. Theatre is located on the 2nd story, near the front desk. Saw Moana, Grese, Dance Party (pop songs re-enacted), Mexican. Kids enjoyed dancing at the stage before and after the show.

After theater performance, there is live music at the plaza (between the buffets).

Beach is about a 10 min walk from lobby. There is snack buffet with smaller selection. It closes to switch meals periodically.

There is a open cart shuttle that runs about every 15 minutes. Exercise will help you with all that overeating though.

Restaurants are NOT open all the time. There are hours of operation for Breakfast, Lunch, Dinner. Sports bar with burgers, etc. is open 24 hrs. Restaurants: you have to make reservation for Dinner the day before. Make all reservations day of arrival. Beech restaurant is extra $. We didn't go, but it looks very romantic. At our previous stays as a couple, we went to all the restaurants. They were ok, not worth waiting a long time for each course to arrive I think, but a nice break from buffet routine. Sushi at the restaurant was the worst. I don't understand it...so much wonderful fish here, can't resort hire a couple decent sushi chefs?.. Buffet was just excellent, decided to skip restaurants with kids. Room service - food is now an extra charge.

Before coming, I bought 2 kids Amazon FIRE tablets on a Deal of the Day. Best purchase ever! It has like 10K games, activities, books, cartoons. We got an hour of extra sleep every morning even though we all stayed in one room. If you are in no wi-fi zone, make sure you download it ahead of time (for the flight).

If you arrive on shuttle, don't forget to order your return shuttle. You have to walk to the front lobby to do it. Normally they are at the resort between 10-1:30. Cannot do it online or by phone.

Shuttle during booking costs the same or less then taxi later. I always include it during booking.

Room is very humid. A/c worked well. Fan runs all the time, a/c adds cold air from time to time.

You get stocked mini fridge with water, pop, beer, tequila. Coffee maker in the room, no microwave.

Bathroom is kind of funny. Shower and toilet doors are almost see through. Frosted glass. There is also a frosted window between room and bathroom. You can't see, but you can hear everything. Not enough space to dry towels or clothes. Only on the balcony.

There is a bunch of entertainment every night, make sure you ask at the front desk not to miss anything.

AND Leave a nice review if you enjoyed it. Most of the time, people would leave a review when they have problems, but not when they are happy. Staff at the resort truly work their hardest I think. Thank you, Princess Grand. Such a worry free experience traveling with kids. We enjoyed absolutely everything!

  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
11  Thank Anna O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princess_RivieraMaya, Gerente at Grand Sunset Princess All Suites Resort, responded to this reviewResponded 6 April 2018

Dear Anna O,

We really appreciate the fact that you took the time to write such a compreenshive review of our hotel as we are sure that it will be very helpful to all of our future guests.

Thank you for your compliments on our staff, we also believe that our staff's great work, passion and dedication should be mentioned more often in our guests reviews, and we appreciate you for mentioning.

We hope to see you again soon so that you and your lovely girls can experience another amazing vacation at Grand Sunset Princess hotel.

Kind regards,

Joao Silva
Community Manager
community.riviera@princess-hotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Although the resort was lovely: the staff, the vegetation, wildlife, pools and quality of food, the beach was horrible, with mounds of smelly and buggy seaweed, making it impossible to walk the beach without stepping in the seaweed. The water is also filled with seaweed. Apparently it is like that ALL the time, not just some times. If you are not a beach person, then this is a great resort. The rooms were quite nice with wonderful rain shower heads. But i was disappointed that I lost a Tiffany bracelet which was never handed into lost and found, and when we left behind a brand new bathing suit, somehow the staff never found it in the room because it too was not reported to lost and found in spite of our leaving a very good tip for the maid. That was disappointing. It is a large resort so be prepared to do a lot of walking.

Room Tip: We found that the most peaceful area to relax poolside was beside the swim-out rooms, away from the racket of the main pool with the blasting music all day.
Stayed: February 2018, travelled with family
Review collected in partnership with this hotel
1  Thank TOtraveler2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princess_RivieraMaya, Gerente at Grand Sunset Princess All Suites Resort, responded to this reviewResponded 6 April 2018

Dear TOtraveler2015,

Thank you kindly for your review of our hotel.

We are happy to learn that you had a good experience at our hotel and we just wanted to clarify that this unfortunate seaweed situation is not permanent, contrary to what you might have heard. This increased seaweed arrival is in great part caused by climate changes that have caused this increase of seaweed that has arrived at the coast of Riviera Maya. Three years ago we experienced the same situation and although it lasted for a couple of months, the seaweed eventually stopped arriving and our beaches became beautiful as always.

We wish that you can come back and visit us again so that you can enjoy our beach in all it's beauty and have a relaxing and pleasureful vacation.

Kind regards,

Joao Silva
Community Manager
community.riviera@princess-hotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

This was our third time visiting this Resort. We love the friendliness, atmosphere, and exquisite food at the restaurants. The Platinum Suite is our favorote because of the amenities it offers. There are only a few things I would change about this Resort. One being, that there are too many agents now soliciting vacationers for timeshares. My second recommendation would be to change up the entertainment. This too had been a huge reason we loved to return; however, after the third time it was apparent the shows are all the same just the cast change. In addition, they showed children's movies twice in a week at 8:30 p.m. despite having a children's program at 7:30 p.m. that same evening. I feel that the 8:30 p.m. entertainment should be catered for adults or at the least, families of all ages not younger children. The cast of the shows are excellent therefore, I am confident they could expand their talents and really spruce up the entertainment each year. But once again, it was a great trip and hands down recommend to all.

Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank Kaufmanlj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

We just returned from our 4 night stay at the Grand Sunset Princess and can say without reservation that it was a wonderful experience. Having stayed at the same resort 6 years ago for our honeymoon we were very excited to return and found the resort exceeded our expectations. This time we upgraded our package to the Villa Suite and found the service, accommodations and amenities to be superb. Our room overlooked the lagoon and gave us access to the lagoona pool accessible only to those staying in the Villas. It was lovely, quiet and truly relaxing. The poolside service was wonderful and I cannot speak highly enough for the service staff there - especially the dedicated,friendly and attentive bar tender Pedro. His warm demeanor and engaging personality helped make experience all the better.

The food at the resort is certainly satisfying and tasty, especially when you consider how much food is prepared for the many guests at the resort. I would highlight the Chill Out Bar for its breakfast which is offered at no charge for guests staying in the Villas. The view from our table of the beach was always breathtaking and the service was prompt and friendly.

Every staff member at the resort is professional, friendly and courteous. They are always quick to solve any problem and meet your needs however they can. The resort itself is beautifully maintained which a wealth of amenities; our short four days simply didn't allow us the time to see them all but all the more reason to head back.

We are already planning our next trip back to the Grand Sunset Princess and truly look forward to coming back. I would not hesitate to recommend this resort to anyone who is looking for a sunny getaway that welcomes Canadians with open arms and warm smiles.

Room Tip: If you can afford the Lagoona Villas package it's 100% worth the extra cost for all the benefits!
  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank SeekingWarmSun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princess_RivieraMaya, Gerente at Grand Sunset Princess All Suites Resort, responded to this reviewResponded 6 April 2018

Dear SeekingWarmSun,

Thank you so much for your review and for your compliment towards Pedro. You can be sure that he we will be praising him for his hard work and dedication.

We are very happy to see that, after 6 years, we were able to surpass your expectations and award you and your family an amazing experience.

Look forward for your return,

Kind regards,

Joao Silva
Community Manager
community.riviera@princess-hotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Resorts in Mexico are unique, beautiful, and secluded. Prices are a little high for souvenirs gift shop ect. As much as one can expect. Did some parasailing fun first time for everything. There on the honeymoon fufilled a desire of llifetime in seeing mayan ruins.

Room Tip: No hair conditioner provided. Only shampoo. Friendly staff. Beautiful place.
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Wayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princess_RivieraMaya, Gerente at Grand Sunset Princess All Suites Resort, responded to this reviewResponded 6 April 2018

Dear Wayne S,

We really appreciate you for your review of our hotel.

We are glad that you had an overall pleasant stay and we hope to see you again soon.

Kind regards,

Joao Silva
Community Manager
community.riviera@princess-hotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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