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All reviews beach club fishing boats hot tub indigo restaurant penthouse unit white noise machine full kitchen washer and dryer beautiful condo rooftop terrace three bedroom living room water cooler light sleeper beach chairs two blocks blue parrot
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Reviewed 22 March 2016 via mobile

This is our 4th stay at El Taj. We stayed in 340 from 2/24/2016 to 3/18/2016. The front desk staff, concierge and room stewards (Francesca in our case) are all exceptional. The Indigo Restaurant was great for breakfast and Hugo took great care of us. We will come back for sure. Tom W.

Date of stay: March 2016
Trip type: Travelled with family
Thank tomwR7417FF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 23 March 2016

Dear Jtha,

We are glad you enjoyed your stay with us once again!

At El Taj we're truly committed with creating the most wonderful experiences for all our guests; from our attentive staff, fully equipped condos and well-kept indoor and outdoor facilities all year round.

But it is also our key location what brings comfort to a whole other level, since being locate at the heart of Playa del Carmen allows all our guests to enjoy the most trendiest venues which are just a couple blocks away.

Thank you for your time, incredibly kind words and shout-out to our staff.
We would love to have you back at El Taj anytime!

Kind regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2016

It has been another great vacation at El Taj Oceanfront. Although the beach was a little smaller than we remember due to some seasonal erosion, everything else was as marvellous as our visit last year. The staff were very polite and helpful and any requests were immediately looked after. The room was amazingly clean and comfortable and the building is so well maintained it still looks brand new, no signs of age. We stayed in the same penthouse unit as last year (#345) and the rooftop terrace is a real highlight. We enjoyed meals prepared on either the rooftop barbeque or in the fully equipped kitchen and dined beneath the large roof top palapa all the while taking in a gorgeous view of the Caribbean. Also, since the unit is on the north side the noise from the nightclubs didn't bother us at all

El Taj is just a short walk from the many restaurants and shops on and around 5th Avenue and for grocery shopping we would walk to Walmart, Mega or Dax then take a taxi back. Our favourite meals were at Oh Lala, La Cueva del Chango, Impreviste, Plank and Casa Mediterranea.

We took advantage of the free access to The Gym to work off some of our extra calories from the restaurants and having our own heated Jacuzzi on the rooftop was a great way to relax our muscles after a good workout. We enjoyed both swimming pools and only had to walk a short distance to get to an expanded beach area for swimming in the Caribbean.

Overall it was once again a great vacation experience enhanced by the wonderful staff.

Room tip: North side is quieter, penthouse has amazing views! (2 photos included)
Date of stay: March 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank JGAddison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 22 March 2016

Dear JGAddison,

We are glad you enjoyed your stay with us!

At El Taj we're truly compromised with creating the most wonderful experiences for all our guests; from our attentive staff, fully equipped condos and well kept indoor and outdoor facilities all year round.

But it is also our key location what brings comfort to a whole other level, since being locate at the heart of Playa del Carmen allows all our guests to enjoy the most trendiest venues which are just a couple blocks away.

Thank you for your time, kind words and comments!
We would love to have you back at El Taj anytime!

Kind regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2016

The room was nice and clean and the view from the living room was just like the pics. King bed was really comfortable, Tempur type. We were in room 329. We left the air conditioning fan on at night and that was enough to drown out the club music others have complained about. Fresh water in the room was a huge plus. We did't use the mini-bar, didn't need to. There are stores in walking distance to fill the fridge with food and beer etc. We didn't have any issues with our room at all. Hot tub was a nice feature.

Staff were super friendly and worked very hard to keep us well fed. The beach restaurant was very good (breakfast, pizza and Mexican food were all tasty) and we were able to charge drinks and food directly to our room. Prices were ok, the happy hour prices were excellent.

It's a bummer, but storms have eroded the beach a great deal from what you see in pictures. You don't have to walk more than 100 yards to get to wider beach. The boats in front of the condo are a nuisance. Funky smell the first 3 days.

Our first visit to Mexico, we felt safe and really enjoyed the local culture. PDC has grown from what others have told us. It is pretty commercial, but 5th avenue is really fun.

A day trip to Tulum ruins was beautiful. We rented a taxi for the day and it was well worth it. We also visited Akumal beach, which was really cool.

If you have 4 people in your party, you can rent a taxi for about the same as taking the bus. Wether you're going to Tulum or going to/from the airport. It's worth it. Don't take the first price...

Restaurants to check out:
Authentic Mexican - El Fogon (go for lunch, you won't be disappointed - cheap and incredible)
Best Italian - Cenacolo (reservation a must - awesome handmade pastas)
Best fresh - 100% Natural (everything we had was excellent)
Best meat - El Diaz Argentinean steak house (ordered 3 different types of meat and all were excellent)
Best brunch - Plank (reservation a must)

Room tip: Rooms on north side will be quieter.
Date of stay: March 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank K G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 14 March 2016

Dear K G,

We are glad you and your guests enjoyed such wonderful event and stay with us!
At El Taj we're truly compromised with creating the most wonderful experiences for all our guests; from our attentive staff, fully equipped condos and well-kept indoor and outdoor facilities all year round.

But it is also our key location what brings comfort to a whole other level, since being locate at the heart of Playa del Carmen allows all our guests to enjoy the most trendiest venues which are just a couple blocks away.

We deeply value all feedback that is received since it is an important tool for us to create even greater experiences for our guests in the future. As we truly appreciate your comments and suggestions, let me extend a big and sincere apology regarding these situations and the strong impact that had on your stay, but also take the opportunity to explain a few things about these matters.

Regarding the beach, we would like to apologize since we know how disappointing the erosion is; although this is not a reflection of conditions year round since it depends completely on the change of the tides and seasons. We do expect that conditions at the beach get better very soon as we do our best to handle this situation.

We are working very hard to solve them in order to keep creating the best experiences for our guests every day. Customer service and a good experience for our guests are very important to us.

Thank you for your time, kind words and great shout-out to Linda.
We would love to have you back at El Taj anytime!

Kind regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2016

We just got back from Spring Break with our 11 year old daughter and another family from 5 nights at the El Taj. The Breakfasts at all 3 restaurants (Plank, Imprevist and Indigo) were delicious. Take advantage of the weekend brunch at the Plank. The staff was very accommodating and wonderful. The pool was small, but not crowded. We ate several meals at the Indigo, but did not use the Beach Club. At the time of our stay it was high tide so the kids could not play in the sand or ocean. Boats were all tided up, but did not bother us. We did enjoy 3 other beach clubs in the area: Grand Coral, Kool and Lido. We did take advantage of the massage to the right of the hotel on the beach. A couples massage was $40 for 70 minutes. The noise from the dance clubs did not bother us, but the people in the alley were very loud! We stayed in room 348 and it was great to have a private hot tub right outside right outside our 2nd floor condo.

Date of stay: March 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank DFWtraveler247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 14 March 2016

Dear DFWtraveler247,

We are glad you and your family enjoyed your stay with us!

At El Taj we're truly committed with creating the most wonderful experiences for all our guests; from our attentive staff, fully equipped condos and well-kept indoor and outdoor facilities all year round.

But it is also our key location what brings comfort to a whole other level, since being locate at the heart of Playa del Carmen allows all our guests to enjoy the most trendiest venues which are just a couple blocks away.

Thank you for your time and incredibly kind words.
We would love to have you back at El Taj anytime!

Kind regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2016

Be advised if you're considering this property that the beach has eroded to next to nothing. Adjacent hotels have resorted to sandbags - it's that bad.
From last year to this year, the erosion is extreme. There's basically no room for lounge chairs anymore. Further down toward the lighthouse, the beach widens however.

Date of stay: March 2016
Trip type: Travelled as a couple
3  Thank Propsicle123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Owner at El Taj Oceanfront & Beachside Condos Hotel, responded to this reviewResponded 15 March 2016

Dear Propsicle123,

At El Taj we're truly compromised with creating the most wonderful experiences for all our guests; from our attentive staff, fully equipped condos and well-kept indoor and outdoor facilities all year round.

We deeply value all feedback that is received since it is an important tool for us to create even greater experiences for our guests in the future.
As we truly appreciate your comments and suggestions, let me extend a big and sincere apology regarding these situations and the strong impact that had on your stay, but also take the opportunity to explain a few things about these matters.

Regarding the beach, we would like to apologize since we know how dissapointing the erosion is; although this is not a reflection of conditions year round since it depends completely on the change of the tides and seasons. We do expect that conditions at the beach get better very soon as we do our best to handle this situation.

However, we are working on other beach club options to offer our guests for this year. This way we can offer some variety in the experience the guests would like to choose.

We work very hard in order to keep creating the best experiences for our guests every day. Customer service and a good experience for our guests are very important to us.

However, we greatly understand how you feel. We would definitely love for you to come back to El Taj and give us another chance, in the future.

Kind regards,
Jack Perlman
Owner, Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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