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“Great little hotel!”
Review of Hotel LunaSol

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Hotel LunaSol
Certificate of Excellence
Reviewed 3 April 2012

This was a great find. A couple of blocks from 5th ave meant that we avoided the noise that comes with late night revelry. A garden like enclosed courtyard offers a small pool and feels about 10 degrees cooler that outside. Very helpful staff, would stay again.

  • Stayed: April 2012
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Thank Mecasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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137 - 141 of 375 reviews

Reviewed 31 March 2012

We were given the worst rooms I think at the hotel. Rooms 9 and 12 facing the street. Now we know why you have to give the full amount which is very unusual in Mexico because seeing the rooms you would have gone elsewhere. We booked elsewhere in the same month and only had to give a deposit. We were brushed off by Rollande the first night of our stay and in the morning she totally ignored us which now makes sense. I guess she knew and did not want to deal with our complaints. I must say that the front desk staff and the location is the only positive thing about this "Hotel/Motel". For a $120.00 cdn. a night, this was a complete disaster.

We are suspicious about most of the ratings for this Hotel/Motel this was to good to be true. This is only a 2 star and not a five star like some of the reviews we read. They say that we are not treated as a number but we were treated as we did not exist.

The door of the room was full of cracks and openings. We were able to see the sun shining from he inside. Bugs were crawling from underneath. We left at 6 am the last day, we were infested with ants and other unknown bugs. We know this is a tropical climate and we know that bugs are frequently seen if you keep food in your room, that was not our case we did not have any food at all and we were on the second floor. Mildew on the shower floor and a run down shower head. Very dim room and a hook to keep the screen from opening. Very small room for the price which the sheets were clean but the cushions were stained and a hard mattress.

We sent an e-mail a few days before our arrival to make sure that they were expecting us with details of our arrival but they never answered back. We were suppose to say for 3 weeks but thank God we didn't. We know they will reply but let pictures speak for themselves.

Room Tip: Go elsewhere. Better hotels in Playa for less.
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  • Stayed: March 2012, travelled as a couple
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5  Thank Rick_Louise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meancy, Gérant at Hotel LunaSol, responded to this reviewResponded 4 April 2012

Dear Rick and Louise,

We are very sorry that you didn't had a good stay with us.
Can we please ask you if you made a formal complain while you where here and to who?
We will really like to know this information to give the appropriate follow up.

If you didn't liked the location of your room, did you ask to change of room? I see that we had availability during your stay. It would have been our pleasure to change the location of the room to your convenience.

For your comment about Rollande... she wasn't inform of any complains from you so she couldn't intentionnaly have ignored you. You arrived at the begginning of the month... perhaps she was preoccupied about the accountancy...or about the new system programmation that she was working on. We are very sorry if you felt she didn't treat you right. She probably saw that the frontdesk clerk was taking good care of you and she didn't felt your need to have her taking care of you too. Again, we are very sorry about that.

For the ants, we do some fulmigation on a regular basis. If there was no food or dirty dishes, or sand from the beach in the room... I do not anderstand why you got some. We willl definitely make a full inspection of both rooms to be sure that there's no problem.

Hard matress: like we wrote before, we are taking care of this right now. By today, 11 of the 16 rooms have our new overmatress to make it softer. And in a few days all rooms must be done. If you had told the frontdesk about it, we would have put a foam on your matress.

For the shower head and tube: we actually changed some this week . We will make sure that the one you mentionned have been changed too.

For futur guests who read this comment, please, please..... if you have any suggestions or complains or need something extra during your stay.... please inform us at the moment so that we can take action and make your stay unforgettable and perfect. If you do not tell us, we cannot do nothing. It's at your advantage to tell us right away....so your vacations/stay won't be affected because we will definitely do everything in our power to make your stay as perfect as it should be.

Regards,

Nancy

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Reviewed 5 March 2012

This is a 16 room hotel, with security, close to 5th Avenue, but away from the hustle. Friendly staff, eager to help, we stayed a total of 13 nights. Drinking water available at the front desk, and coffee supplied 8.00 a.m till noon. Rooms have fridges, and there is a kitchen close to the pool, which can be used by all the guests, we did not use it much, but was handy, and pretty well used by other guests. All rooms have individual air conditioners. Most rooms have two double beds, only 4 have king size beds, so when booking make sure you know what you are getting. The downside was the hard beds!! Although another guest let us know that toppers were available, which we asked for and got, not perfect, but better. A small amount of toiletteries are supplied, shampoo, conditioner, and a small block of soap, however not replaced, you have to ask at the front dest. A close walk to the beach, hotel supplies beach after leaving a refundable deposit. Wireless internet available throughout the hotel, although the connection was variable, sometimes very good, and other times very weak. Unfortunately we had a smoker in the room below us, so sitting out on the balcony the smoke came up. Overall an exellent place to stay.

Room Tip: Good and bad with each, personal preference
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  • Stayed: February 2012, travelled as a couple
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2  Thank SheenaJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meancy, Manager at Hotel LunaSol, responded to this reviewResponded 20 March 2012

Dear Sheena,
Thanks for your review.
We are happy that you enjoyed your stay with us.
We took in note your comment about the beds and we are trying to get something that will stay on the beds but that will be removable if someone prefer an harder bed.
We look forward to welcome you again in our littel paradise.

Regards,

Nancy

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Reviewed 5 March 2012

We have traveled to PDC many times over the years and have transitioned from the all-inclusive resorts to the boutique hotels in the heart of town. Don't be intimidated to make this move if you really want to experience Mexico. You need to be careful of your choice though. The nearly world famous 5th Avenue can put forth a mild roar, even on weeknights. LunaSol, is just the right combination. Not too close, not too far. You will also be pleased with all of the great places right on the street: Diving - Playa Scuba, Dining - Carboncitos, Las Brisas, Manny's. You should also check out the C-store next door to north (Super Chiquitta?). You are also very close to the Collectivo stands on Calle 2 - maybe 100 meters.

Our room had 2 double beds sitting on the typical Mexican cement bases. The matresses are rather firm. Apparently they have foam toppers if requested, but we did not need them. The one thing in the entire stay I thought was substandard were the sheets. They are a little "crispy" compared to even average US standards, but this was a small blemish. Due to the spacious floor plan (we had #7 right by the pool), excellent water pressure, nice built-in cabinets, a safe, good lighting and fridge etc., we give the rooms high marks. I would note that our lower level room could be less private for some, so discuss this with the hotel. You may prefer a 2nd floor room or not right by the pool - ours was just a few steps from the pool and kitchen but just fine with us. I would also note there was NEVER a smell of mold or mildew which is a major problem in this climate.

The amenities are good, including the fully equipped shared palapa style kitchen, comlimentary water, coffee and beach towels (if you leave a deposit of $20 US per towel). We exchanged daily, but I believe you could do it more often if needed.

The staff is excellent. The front desk can help with tours and everything from taxis to dining or directions. The housekeeping is daily and spotless. The pool has nice furniture and was very clean during our stay. The waterfall helps nearly block all daytime noise as well. An under rated benefit not mentioned by many, is the nighttime guard who sits by the locked front gate. This isn't really an issue in PDC, but just another level of service.

I suppose you can find cheaper, but after nearly 15 stays in PDC, this is an ideal location a secure property, clean and comfortable rooms and an excellent staff. Unless you require a beach view, this one is a winner. We will stay again.

Room Tip: Ground floor is closer to pool, 2nd level is more private.
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  • Stayed: February 2012, travelled as a couple
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3  Thank tonyandk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meancy, Manager at Hotel LunaSol, responded to this reviewResponded 20 March 2012

Dear Tonyandk,

We are so glad that you enjoyed our place. I guess that after 15 trips down here, you have a good idea of the accomodation here in Playa so it's an honnor for us to see how much you liked our place.

Thanks to mentionned our good location... 5th avenue can really be noisy and in LunaSol it's quiet and only 3 minutes walk from the 5th avenue.

For our matress, we are checking right now to find something to put permanently on the matress to make it softer....but also something that we can take off if someone require a harder matress.

For the sheets, we only use 250 hilos per inch bedding. Normally hotels use the 150 hilos per inch sheets. The 250 hilos sheets are higher quality, but it also means that they are thicker...
We also change all our beddings at the beginning of each year... a newer sheet may fell less soft then an old one.

I'm also glad that you wrote that there's no bad smell in our hotel. That's an issue that is very important for us with our tropical climate!

We really hope to welcome you again in our little paradise soon!

Regards,

Nancy

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Reviewed 26 February 2012

We stayed at the LunaSol for 8 nights and were completely happy with our choice. The hotel is well situated, not too close from the crazy 5th ave but close enough to reach the beach after a 5 minutes walk. The staff is extremely friendly and helpful while Nancy, the owner, is very charming. Rooms are clean. The hotel is quiet and the pool area with a fully equiped kitchenette is very convenient for pool side breakfasts. Finally, little details like free wi-fi, drinking water and even umbrellas when the weather turns bad make the LunaSol a great Hotel that I highly recommend.

  • Stayed: February 2012
    • Value
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1  Thank PixelPeteB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meancy, Manager at Hotel LunaSol, responded to this reviewResponded 20 March 2012

Dear PixelPete,

Thanks to have took the time to write us a review!

I'm glad you enjoyed your stay with us and also our service.

Hopefully next time you'll come it won't be rainy and you won't need the umbrellas! ;)

Regards,

Nancy

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Additional Information about Hotel LunaSol

Address: Privada 4 Norte Entre Avenida 15 & 20 # 169, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #5 of 181 B&Bs / Inns in Playa del Carmen
Price Range: $77 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel LunaSol 3*
Number of rooms: 16
Official Description (provided by the hotel):
Small hotel, 16 rooms all equipped with A/C, TV with cable, fridge, private balcony and security safe. Services: huge pool with Jacuzzi; shared kitchen, which you can use as you wish; parking lot; high speed Wi-Fi Internet; information on local activities. Coffee available at the front desk from 8:00 to 12:00. Our philosophy is: Welcome to your Mexican home! Our guests are our priority! ... more   less 
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Also Known As:
Hotel LunaSol Playa Del Carmen, Riviera Maya, Mexico

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