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All reviews indigo beach club hot tub el taj master bedroom rooftop terrace perfect location the penthouse full kitchen private jacuzzi great gym breakfast included shopping and restaurants living area fifth avenue either direction rental car sister hotel
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Reviewed 3 May 2018

Liked the pool, location, gym and layout of the condo. Found the kitchen not well stocked and did not like the lack of d/w and w/d for the price paid. Beach not great there this year - don’t recommend visiting the beach club. Otherwise overall a comfortable, pleasant stay.

Room Tip: I think the units with the upstairs deck are overrated. We didn’t use them all that much, as it’s too separate from your cooking space and required multiple back n forth trips. Good idea but wouldn’t do again.
Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
4  Thank Jenna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Guest Relations Manager at Porto Playa Condo Hotel & Beachclub, responded to this reviewResponded 5 September 2018

Dear Jenna F,

Thank you for sharing your hospitality experience with us.

All our guests comments and experiences are really important to us; therefore, we always read and respond each Tripadvisor review so that we can continue to provide the service you expect.
About the situation of the beach, we are pleased to share that the Government of Quintana Roo has already taken action on the matter to give a solution to the sargassum issue that will improve the beach.

Although this is a slow process, we are definitely seeing results.

We deeply value all feedback that is received since it is the most important tool for us to create even greater experiences for our guests in the future.

We would like you to know that we are doing everything possible to insure our guests’ stay at Condo Hotels is enjoyable and provide the high standards our guests have come to expect.

Thanks for your time and detailed comments. We really look forward to having you at Porto Playa on your next vacation!

Kind regards,
Victoria Ojeda
Guests Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

We had an excellent visit to Porto Playa Condo, great location, lots of trees and shade. Very quiet even tho you are right in the middle of town. Everyone was very frinedly and Armando the concierge was very helpful and full of good information on things to do and places to eat. You are very close to the Indigo Beach club where we ate breakfast everyday, Take advantage of the breakfast included option.

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
1  Thank nsmclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Propietario at Porto Playa Condo Hotel & Beachclub, responded to this reviewResponded 24 April 2018

Dear Nsmclark,

We are glad you had an amazing stay with us!

At Porto Playa we're truly committed with creating the most wonderful experiences for all our guests to make them feel at home on every getaway; this is possible thanks to our attentive team, fully equipped condos and well-kept indoor and outdoor facilities all year round.

It is also our key location what allows all guests to enjoy the trendiest venues in Playa del Carmen which are just a couple blocks away, bringing comfort to a whole other level.

Thank you for your time and incredibly kind words towards our staff!
We would love to have you back at Porto Playa anytime!

Kind regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

Beautiful landscaping, friendly staff and well kept. One block off beach and 5th Avenue. Quiet at night. Great pool at nice temperature. Easy walk to included breakfast.
Perfect location for all ages.
We’ll definitely be back!

Stayed: March 2018, travelled with family
1  Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Propietario at Porto Playa Condo Hotel & Beachclub, responded to this reviewResponded 5 April 2018

Dear Sarah B,

Thank you very much for your wonderful review.

We are so pleased to read that you enjoyed the relaxing atmosphere, exceptional service provided, well-kept facilities and fully equipped condos of Porto Playa.

Being located right in the premier zone of the city is certainly what makes Porto Playa one of the best jewels of Playa del Carmen.

Our location combined with the immaculate service delivered by our associates and wonderfully kept facilities sets the stage for a memorable stay all-year round.

We look forward to welcoming you to Porto Playa back in the close future.

Warmest regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

My family and I headed back down to Playa for some sight seeing and diving. Our last stay was right around the corner at the Aconto. Our stay at the Porto Playa trumped the Aconto in every way. Our stay was in a 3 floor suite with 3 bedrooms for the 5 of us. The suite included breakfast in the morning, fresh water to drink everyday, laundry facilities. The staff was great, very helpful if needed.

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
Thank johnW2523TG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Propietario at Porto Playa Condo Hotel & Beachclub, responded to this reviewResponded 5 April 2018

Dear JohnW2523TG,

Thank you very much for staying with us at Porto Playa and for taking the time to share your wonderful experience on TripAdvisor!

It is truly a pleasure to read your review and see that we where able to make your vacation an unforgettable experience.
We aim to create and provide a curated vacation experience and we're happy to know that you truly enjoyed it with us!

Thank you for your time and kind patronage! We look forward to welcoming you and your party back at Porto Playa in the near future.

Warmest regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

We go married here. We visit every year. What else do we need to say? We should just buy a unit! We love the staff and amenities as well as the rooms of course! Great location, great restaurant (Plank), easy parking, nothing really bad to say!

Stayed: March 2018, travelled with family
Review collected in partnership with this hotel
1  Thank Ntrinh03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlayaAssoc, Propietario at Porto Playa Condo Hotel & Beachclub, responded to this reviewResponded 5 April 2018

Dear Ntrinh03,

We are really glad to read that you have shared with us so many important moments throughout your life and that at every single stay you have enjoyed to the fullest the service, facilities, amenities and special VIP benefits that Porto Playa provides for all guests.

As you’ve experienced and can tell, we combine the comfort of being at home with the luxury and enjoyment of a resort because we are all about creating unique moments, and that is the reason why you continue preferrig us. All this by keeping our units fully prepared and equipped for whatever you might need specially when traveling with a toddler.

It is also our key location, what brings even more comfort to your stay. A couple of blocks and you’re already enjoying yourself at some of the trendiest venues in Playa del Carmen!

Thanks for your time, incredible review and kind words about your experience.
We really want to thank you for being so loyal to us and we look forward to having you at Porto Playa again very soon!

Warm regards,
Jack Perlman
Owner, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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