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“two adult couples, Finland”

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Illusion Boutique Hotel by Xperience Hotels
Ranked #50 of 217 Hotels in Playa del Carmen
Certificate of Excellence
A TripAdvisor Member
11
Reviewed 10 April 2012

The location of the hotel was exelent. But the hotel was not worth all the money, that it costed.
The breakfast was very poor, so I recommend yuo not to take breakfast at the hotel. Coffee at the lobby is free, so all you need to do, is to buy something to eat from the store,
Some of the rooms were noisy, because there was only a door to the next room...
But when we wanted to change the room, it was very easy.
The swimmingpool is very small but the place on the roof was nice.

  • Stayed: March 2012, travelled with friends
    • Value
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 March 2012

Loved this hotel in Playa Del Carmen. The best thing about this is its location. Its right next to the beach and the main street 5th avenue. We didn't have to go anywhere to visit the best places at Playa.
The staff was very helpful, giving us excellent recommendations for places to eat and see. They also helped us find tours to go and see places like Tulum. (Thanks Mauricio for the help).
The rooms were large and clean, and the staff cleaned our room everyday making it a nice trip.

Will stay here again.

  • Stayed: March 2012, travelled as a couple
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1  Thank mcsnake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2012

The hotel itself is an upscale boutique hotel and for the price in the area it cant be beaten. It is steps away from the beach. The decor is gorgeous, the breakfast (continental) is very fresh and tasty. We had a small problem with our toilet upon checkin and the maintenance staff worked on it and the next day (while we were gone) began with a full on repair and it worked flawlessly from then on.

The computer in the reception area is available to all guests for free and was very useful for checking our itinerary and finding recommendations for restaurants (although the front desk could do this too). Every front desk person we encountered was great from Cassandra, Cynthia, to Jorge and many others I cant remember (they all work between the different Xperience hotels I believe). They helped me get the shuttle to the bus station from the ADO bus station and provided restaurant recommendations, directed me to walmart to unload my camera photos. This hotel is in the middle of everything steps away from 5th avenue for all the shopping.

The hotel itself has 5floors I believe. Each floor has seating and a water tank to get water any hour of the day. The top floor has a pool and a bar open some hours throughout the day. The view is very nice and it is very relaxing to hang out there.

The rooms were well appointed, nice bathroom shower, spacious room, nice lighting, although I wished they had a little more drawer space we were able to make due. Oh and the safe worked much better and easier than some places I've been.

Overall a great hotel with one of the best bang for your buck in the area. If I come back to playa (which I have every intention of doing) I will stay here without question.

Room Tip: Top floor if possible. I hear rooms with a balcony are on the noiser side calle 8 (the street was re...
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  • Stayed: March 2012, travelled with friends
    • Value
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2  Thank alaska1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

We have stayed at Illusions for the past several years, and it is even better now! The new management has made some upgrades and it remains our choice in Playa del Carmen. It's nice and quiet but still near everything - downtown, beach, restaurants, shopping. Playa del Carmen is a great place for Spring Break, and it's made even better by this hotel. We will be visiting again next year and plan to stay there again.
I must mention Abigail, our maid, and Aumara, the massage therapist - could NOT have been better! We felt very welcomes and pampered.

Room Tip: The rooms on the 4th floor are definitely the best - the pool is right there and there is an elevato...
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  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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1  Thank Patbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

just returned from a 2 week stay. This hotel is ideal if you want a great base to stay for a holiday in playa, getting out and about and spending time in the resort. Located a stones throw from the beach to the right, and 5th ave to the left. You are right in the heart of the action. The rooms are extremely clean and comfortable. The roof pool is fine for a cooling dip. If you want to spend your holiday lazing by the pool this isnt the place for you. I spent a couple of days on the roof purely for the peace and quiet, nice sunbeds and the bar is open too. The beach is mental, stunning but extremely busy. Illusion can give you vouchers to use beds at various beach clubs, they require a minimum spend of 200 pesos per person, thats £10 per person per day, al the beach clubs are the same regardless of which one you choose. Breakfast is served till 10.45am which is good. Its continental, plenty of it, and theres an additional menu for eggs etc, which are deicious. Cynthia on reception is wonderful, so helpful and Leonardo and Alejandro serve breakfast and pool bar. Both courteous and helpful always.
Mananitas restaurant on 5th between 4th and 6th street is lovely. We ate out every night and went back there 4 times. Food is wonderful. 10th ave has a row of takeaways open 24hrs, very cheap and cheerful, but the food is delicious, used by a lot of locals. Good for a late night snack. Coco Bongo was a crazy night, an experience indeed. Xcaret is highly recommended and well worth a visit, something for everyone there.

Room Tip: 4th floor is the roof terrace
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  • Stayed: March 2012, travelled as a couple
    • Value
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    • Sleep Quality
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1  Thank Kaz049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Illusion Boutique Hotel by Xperience Hotels

Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style:
#45 Romantic Hotel in Playa del Carmen
Price Range: $101 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Illusion Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style. ... more   less 
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Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Hotels Playa Del Carmen, Riviera Maya, Mexico

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