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“Great place.”

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Illusion Boutique Hotel by Xperience Hotels
Ranked #51 of 215 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 9 March 2012

I think we got spoiled by getting room 408 which opens up right on the rooftop deck/pool/bar area overlooking the coast. Our room was great and strongly recommend requesting this one. Large room, fridge, microwave, bed, futon, huge shower with great pressure, nice A/C. Didn't really use any services from the hotel but the staff seemed helpful and courteous. Some of the other rooms may not have the best view and I think their balconies were pretty small but can't say much about them since I didn't see them. Only about 100 feet from 5th ave and maybe 200 feet from the beach. Didn't even need to put sandals on.

Only complaint I had was the noise from the club a block or two away. Most of the time I didn't hear it very much with the windows closed but our last night there the wind was blowing from the north and we were on that side and heard it loud all night.

I do recommend.

Room Tip: 404-408 I think are the ones near the pool overlooking the water. We had 408 in the corner.
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  • Stayed: March 2012, travelled as a couple
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1  Thank tmeyer01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 5 March 2012

A quick introduction to Illusion for a 2 night stay March 1 & 2, 2012 was not disappointing. We'll definitely be back for more. The location in Playa was outstanding for us, a 1/2 block walk east to the beach. Same walk distance west going up to Fifth Ave for shopping, dining, people watching, etc. The staff at Illusion was outstanding and extremely friendly and we couldn't be more pleased with their professionalism. We had a 3rd floor room and thought the view from the roof pool/bar (4th floor) area was nice. Room was superb, clean and roomy. The mattress was a bit too firm on the bed however, our only drawback to an outstanding stay. A very good value for the money!

  • Stayed: March 2012, travelled as a couple
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Thank moabman2415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2012

My companion and I just returned from Playa, having stayed at Illusion Hotel. We have been to Playa many times but this was our first time at Illusion. Overall, we were very happy with Illusion. We had booked a standard room, but then the hotel staff sent us an email offering an upgrade to a Prestige room so we took the bait. We were both very happy that we did!

The room was on the 4th floor. It was large and comfortable, with a king size bed, futon, fridge, microwave, and especially nice (and rare in MX), a coffeemaker in the room. The bathroom was very large, and the shower had plenty of hot water and really nice water pressure. My only complaint about the room was the lack of space to store clothing. There is a small area in the bathroom, but a chest of drawers in the living area would have been nice. We had to put our suitcase on the futon, and work out of them. This rendered the futon useless. OH well. No biggie.

The views from the 4th flr rooms are fantastic! It was also nice to have the dipping pool and sundeck right at our disposal. My companion felt that the pool could have benefited from a chlorine treatment. He felt that it was a bit slimy, and that the shock treatment would have helped.

The staff at the hotel was great. Check in and check out were a breeze. The staff was always helpful and friendly. Two individuals in particular stood out: Pablo at the front desk, who was helpful and accommodating with any request or issue that we had. And Abigail on the housekeeping staff was very sweet and very thorough, and her daily towel art was always something to look forward to.

We had one breakfast at Illusion, but did not care for it. It is served in a cramped little room, and just was not very tasty. Instead we went to the Mosquito Beach buffet (just walk down to the beach and it's on your left). Although is was a little pricey (180 pesos), it was fabulous, with lot's of unusual choices of different foods, refreshing fruit waters, and a beachfront setting.

We didn't utilize the beach club with whom the hotel has an arrangement, as we felt it was a little to pretentious for our tastes. Instead we walked the 1/2 block to the beach and turned right - walked 20 yards to the yellow chairs and spent our days there. Two chairs and an umbrella are 100 pesos, and they offer full beverage and food service. Quick, easy and cheap.

All in all this was a really nice stay, and we will definitely be back. You really cant go wrong with Illusion, the location is perfect and the hotel strives to be the best that it can be. With a few minor tweaks, it could be almost perfect.

  • Stayed: February 2012, travelled as a couple
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2  Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2012

I spent two nights here in January, in one of the 4th floor rooms right off the sun deck. The room was huge, clean, and comfortable, with beautiful towel and flower art every day. The only real drawback of the room itself is the potential lack of privacy since the sliding glass doors open directly on to the deck area, but there are blackout curtains and I never had problems with noise or privacy.

The staff is very friendly and helpful (almost aggressively so!) and the location is great, steps from the beach and near many great restaurants. They offer discounts to several beach clubs, but I found the beach erosion to be so bad that I never used them, instead walking much farther north to a less-damaged part of the beach.

The one minor drawback with the Illusion is the required minibar deposit of about $50, and the surcharge of a few dollars a day that goes to support local environmental initiatives. The minibar deposit is refunded, and you can opt out of the other charges, so there's no need to feel like you're being hit with any extra charges. The real issue is that there is nothing about these charges on the website or in any confirmation emails. It's really confusing to check in and find out about these extras, and to be honest I've never, ever heard of a deposit for a minibar. If it's too difficult for a hotel to manage a minibar by having the staff monitor it, then maybe they shouldn't provide one.

  • Stayed: January 2012, travelled solo
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Thank laurelann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 February 2012

Started a bit slow as our room wasn't what we had confirmed prior to arriving. Staff were trying hard to accomodating us... next day we were moved 2 doors down. This hotel is very quaint and the towel art was amazing! I found the maids to be very thorough making this hotel really clean. Location is fantastic! Staff is great...would definitely recommend this hotel to friends and family.

  • Stayed: February 2012
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1  Thank Starbritte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Illusion Boutique Hotel by Xperience Hotels

Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style:
#45 Romantic Hotel in Playa del Carmen
Price Range: $105 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Illusion Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style. ... more   less 
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Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Hotels Playa Del Carmen, Riviera Maya, Mexico

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